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All reviews pavo real by the sea boutique hotel maroma beach jungle villa secluded paradise most beautiful beaches in the world chef jorge villa angela belmond maroma mini pool the entire staff puerto morales two bedroom suite minute drive rooftop deck relaxing getaway small hotel
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Reviewed 17 May 2017

Only one word to describe Kin Sol Soleil....PERFECTO! As mentioned in other reviews the entire staff was friendly and attentive, with a smile and kind greeting each and every time our paths crossed. The restaurant was wonderful with a delicious menu, beautiful view of the ocean, and spectacular service from the staff. Our room over looking the ocean was charming and immaculately clean. They went above and beyond what I would expect from any hotel by providing us an early morning check-in following a red-eye flight and arrival at 5:45am, provided transportation to their sister hotel (Amarte), and checked in on me every two hours when I got sick. Perfecto, Perfecto, Perfecto!

Room tip: Angela 3 was perfect. A beautiful view of the ocean and nice outside deck.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAN S, Manager at Kin Sol Soleil, responded to this reviewResponded 21 May 2017

Hi An,

we are glad you enjoyed it so much. Many thanks for your kind words and review.
Every day we do our best to give that special attention and need for all of our customers, also in our Amarte hotel.

When you are back in the area, do not hesitate to visit us again.
Cheers,

Jan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017

We stayed at KSS for 5 days and enjoyed our stay. 2 parents plus 3 kids ages 11, 8 and 4, we got the Mariposa unit. Great layout, beds super confortable, the terrace and the outside shower were our favorite.
Getting internet is bit complicated so be patient. You need to take all your devices to the lobby so they can list them individually to give you access to the wifi.
The beach is very nice but I wouldn't call it a paradise beach, thanks to the seaweed in the water and along the beach. Not to mention the garbage you see if you walk a bit further more on both end of it.
Breakfast was good and the staff at Pavo Real is very nice but the service is very slow.
We had lunch or dinner there 2 or 3 times but were not big fan of the food.
We had lunch at the Belmond, the hotel next door and we liked it better. In both case, it was way overpriced but you don't really have the choice.
We tried the burger joint ( 20 minutes walk from the hotel butt they also deliver to your unit), the greek salad was good.
Unless your unit comes with your own pool, the only pool available is the one in front of the restaurant, my kids liked it but you will be ask to get out of it by 5 or 6pm, depends when the first service is on.
Overall, we liked the place but the money isn't worth it.

Date of stay: April 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank ks17012016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAN S, Manager at Kin Sol Soleil, responded to this reviewResponded 15 May 2017

Hi,
it is very interesting to read your review and we really appreciate it. The KISS is perhaps a concept that is not what you had in mind going on holiday with your kids. But this is a personal point of view. 95% of our clients are couples.
Regarding to the beach, nature has is ways which we cannot change, we tackle the problem each day. The garbage is from the cruise-ships passing by from Cozumel to the US or Cuba. It's a disgrace to see that happening. We had that problem on our beach also. Thanks to helpful clients and our staff we cleaned that. Of course further away it's government business.
Like always our staff do their best to give the best service they can and are well trained to do so.
All is a personal perception of your expectations. But we take it in consideration to improve the service and the quality of everyone's stay.
Jan


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Reviewed 5 May 2017 via mobile

We were elated to find this quiet, charming, upscale boutique hotel on one of the most beautiful beaches in the world. Our room was immaculately clean, well decorated with beautiful local art, spacious and comfortable with a view over "our" pool to a turquoise ocean. Every staff member was helpful and friendly attending to anything we requested. The restaurant, both indoors and out, is so romantically charming with an amazing chef with a delicious menu! Our waitress, Sofia, made our evenings even more special making us feel at home. And breakfasts were just as delicious! A couples massage on the upper outdoor deck overlooking the ocean and the jungle is a must. This is a wonderful small hotel for celebs, CEO's, lovers, newlyweds to enjoy Maroma Beach quietly without the crowds or lack of personality in a big resort hotel. We'll visit again many times.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAN S, Manager at Kin Sol Soleil, responded to this reviewResponded 8 May 2017

Hi Don,

we are pleased you had a great experience in Angela 1 and share this in this community. We are proud of our 'hidden gem' and like to share these services to our customers.

We are glad you are one of them, and hope to see again soon.
I will print your comment, so I can show Sofia. She will be very happy about it.

Cheers,

Jan

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Reviewed 20 April 2017

This has become our favorite spot in the Riviera Maya after visiting the area since 1994. Our sixth visit to Kin Sol Soleil in 2 1/2 years was late Feb. 2017. The location is gorgeous. The beach is spectacular - can't control the weather, but at its best, that white sand, turquoise beach is unbelievable. This isn't a go-go-go spot. It's all about relaxing and reconnecting.

The food at Pavo Real by The Sea is always good and often exceptional. Service at breakfast, dinner and on the beach is professional, friendly and often superb.

Suites are spacious. Beds and linens comfy. Everything is clean, clean, clean. For the few reviews that cite problems, I can only say that the very minimal concerns we've ever encountered have been addressed promptly, professionally and with good will. In fact, we had our first real issue on this visit, late in the evening after dinner, and even at that late hour, it was resolved quickly and cheerfully. Speak up while you are there. They will take care of you, because they care.

The people are what make KISS exceptional. As in any resort area, the faces change. Regardless, we are always charmed and satisfied. Thanks to Adrian, who took wonderful care of us at breakfast and on the beach. Hello to Jan and the entire team at Pavo Real. And hugs to Michele, the detail maven! We will be back!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LynnLawTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAN S, Manager at Kin Sol Soleil, responded to this reviewResponded 4 May 2017

Hi Lynn,

we are thrilled about you sharing your experience with KISS for that period of time. We are pleased you had a great stay with us.
We will always be ready and be inventive to improve our service to you and other guests.

We would be happy to see you again, and share the many improvements we made during the months to come.

See you soon,

Jan

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Reviewed 13 April 2017

One of our favorite places to stay in the Playa area.The staff is friendly, but mostly it is the proximity and view of the beach that makes this such a terrific location. Having some hotels with great food options next door helps with the enjoyment!

Room tip: All rooms are great, jungle room very cozy but not on beach.
Date of stay: December 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Dorit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAN S, Manager at Kin Sol Soleil, responded to this reviewResponded 16 April 2017

Hi Dorit,
we are happy you enjoyed it all. When you are back in the area, pwe would be happy to serve you again,

Until soon,

cheers,

Jan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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