We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,295)
Filter reviews
1,295 results
Traveller rating
1,050
148
46
33
18
Traveller type
Time of year
LanguageAll languages
More languages
1,050
148
46
33
18
Show reviews that mention
All reviewsel solfreddy's barbeach bedsevery morningjuan pablotortillasfour seasonsgarden roombeach servicethe cantinaceviche barplunge poolworkout roomsnorkeling tripturquoise watermain buildingmayan culture
Filter
Updating list...
4 - 9 of 1,295 reviews
Reviewed 10 August 2018 via mobile

We spent 5 days at the Belmond Maroma with our 2 kids (15 and 11).
Everything was great. We stayed in many hotels of that kind in the world but it was the best hotel my family has ever stayed at.
The staff service was the best. They do everything to make your stay a unique experience ! And it was !! The place is fabulous, the rooms are clean and well equiped. We went snorkeling and cuba diving with Jose and his team who were all very welcoming and took care of us in a great manner.
We highly recommend !

Stayed: August 2018, travelled with family
Thank Voltaire39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 10 August 2018

Dear Voltaire39,

Thank you for choosing us as the place to enjoy a relaxing holiday with your family. I am happy to know that, from start to finish, your experience was fantastic and that you had the chance to explore the treasures of the Riviera Maya.

We look forward to welcoming you soon to our little paradise, Belmond Maroma Resort & Spa.

Hasta pronto,

Federico Echaiz
Area Manager Mexico / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

Thank you for a priceless stay at Belmond Maroma! I am in love with this authentic property and the so caring and personal service. One of the best parts is La Tia who makes the quesadillas in front of you at breakfast. She is the sweetest Mexican Mayan lady and the quesadillas are just to die for. I recommend anyone looking for a romantic get away or just a week in total piece to visit Bemond Maroma. Mil gracias and until next time!

Stayed: August 2018, travelled as a couple
Thank Matilda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 10 August 2018

Dear Matilda,

I appreciate you having shared your comments of your recent stay at our tropical paradise, Belmond Maroma Resort & Spa. It gives me a great pleasure to know that your experience with us has been wonderful while enjoying a relaxing time surrounded by nature and its multicolor scenarios.

We look forward to welcoming you back soon. In the meantime, our best wishes,

Federico Echaiz
Area Manager Mexico / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

My boyfriend and I enjoyed a wonderful stay at Belmond Maroma this past week. We were blown away by the One Bedroom Master Suite, especially the rainforest shower and the spacious sitting area that spills onto an outdoor patio with views that are unparalleled. We were steps away from the beach and Freddy's and El Restaurante. We would definitely suggest dining once at El Sol, our dinners were cooked to perfection and we couldn't be happier after a full meal. Everything about the hotel is wonderful, but the best part is definitely the staff. Carlos in Reservations, Selene and Rosa in Guest Services to name a few were so accommodating. They went above and beyond to treat us to the best vacation in Mexico. Look no further STAY HERE.

Room Tip: All of the rooms are steps from the beach
  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
Thank devink500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 10 August 2018

Dear devink500,

It's nice to get feedback like yours, especially when you highlight such a special experience.

I am happy to read that every moment of your stay with us at Belmond Maroma Resort & Spa, including the suite, the Mexican delicacies in our restaurants and especially the staff service has been wonderful. I shared your comments with them and they were happy to hear from you, especially Carlos, Rosa and Selene.

We all hope to see you back soon. In the meantime, our best wishes,

Federico Echaiz
Area Manager Mexico / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

The whole staff was friendly and very welcoming, the suite we got had a stunning view to the ocean and the easy access to the beach make of this property a unique jewel, very private and touches which make you feel in heaven. Thanks for such a great week!!

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Roxana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 10 August 2018

Dear Roxana,

Thank you for having shared your review of your recent stay at Belmond Maroma Resort & Spa and for choosing us as your holiday retreat. I'm happy to know that your experience has been phenomenal and that every detail in the service and in the hotel has delighted you.

We hope to see you back and very soon in our tropical paradise.

In the meantime, our best wishes.

Federico Echaiz
Area Manager Mexico / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

We were fortunate to be able to return to the Belmond Maroma several weeks ago. Having stayed there many times, it always feels comfortable returning. We- like most repeat guests-return because of the wonderful staff. The entire staff are the most friendly, warm, accommodating, helpful people one could hope to find at a resort. Many previous reviewers have mentioned the names of specific staff members who they felt were particularly outstanding. My list of outstanding employees would be so long as to include each and every employee-hence the reason we return.
However, I would be remiss if I didn’t specifically express our sincerest gratitude to the head chef-Gabriel- whose efforts it seemed were limitless in his quest to provide the very best possible culinary experience. Your food was spectacular. Your interest in making our dining experience memorable was unparalleled in our travels.
Also, Jose- the dive master- is himself a reason to return to the resort. Perhaps there may be as competent, careful, and experienced a dive master as Jose-but we have never met one who has the charismatic self-assuredness that Jose conveys to all of his dive guests.
Although it has only been several weeks since our visit, we are already looking forward with great anticipation to our return. In the meantime, we want to extend our heartfelt gratitude to all of “ our friends” at the Belmond who work so hard to ensure that each and every guest has the best possible experience.
Denise and Mike

Stayed: July 2018, travelled as a couple
2  Thank mike1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 10 August 2018

Dear Denise and Mike,

It is most welcome to receive your comments and first of all, allow me to thank you for your trust and for choosing us again to come back and enjoy your experience at this, your home away from home.

I have shared your comments with the entire team, especially with Gabriel and Jose, who were happy to hear from you. I sincerely hope that it won't be long before you return to your home in the Mexican Caribbean.

On behalf of the whole team, we send our regards.

Federico Echaiz
Area Manager Mexico / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews