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“so much disappointment”

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Courtyard Lafayette Airport
Ranked #18 of 50 Hotels in Lafayette
Reviewed 22 July 2017

We booked this room over a week ago. Decided to take a night in Lafayette before an early morning dr appt. Brought the kids so they could enjoy the in-door pool and just relax without being in the direct sun and heat. Sadly the first thing we see as we walk in is a sign saying the pool is closed for repairs. We accept it as 'oh well' we are here to relax and have fun. Kids are disappointed but know things happen and not bothered greatly.
We get the room. It smells musty/moldy. There is a nickle sizes hole in the wall. We decide to plug in cell phones and electronics to recharge after the ride down. Two USB outlets are not working. The wall sockets are so loose the plugs fall out with vibrations of the room.
We decide to leave and explore the town and get supper. That was a great time.
We return to the hotel and decide to get a drink to take to the room. Gin and tonic and a whiskey is nearly $40. We get to the room and turn on Hulu to watch a movie. Sent oldest down to get a microwave popcorn to return to be told they do not have any. I get up and go to lobby to walk right to the individual serving bags of popcorn and pay.
Made the mistake of not bringing my own pillow. Their was as thin and flat as the sheets we were on. I used the foam backboard as a extra bolster of my pillow. Got up and sent sister to dr appt.
8:25 am housekeeping tries to come in. Told we are still in and will not leave till 10. 8:45 housekeeping tries to come in again. 9:10 fire alarm goes off. Had to wake nieces and get them ready to go out just as it turns off.
As we checked out, sister mentions disappointment of pool being closed and we offered a free diet dr pepper.

Room Tip: sleep and go if you can ignore the musty smell
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  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demetria T, Manager at Courtyard Lafayette Airport, responded to this reviewResponded 24 July 2017

Our team is very disappointed to hear that your stay with us was unpleasant. We unfortunately had an unexpected closure of the pool that couldn't have come at a worse time for our travelling families. We will definitely have the room you stayed in taken out of service and address all issues you've reported. Thank you for taking the time to report these issues to us so that we can fix them moving forward.

Thank you,

Demetria T

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11 - 15 of 191 reviews

Reviewed 27 May 2017

travel from Atl to San Antonio. This was the perfect lay up hotel.. we chose it because it was not near the highway. We had a very quiet night... the hotel is showing its age a little but, but we were all about getting sleep.... they all look the same while our eyes are closed sleeping!
Nearby food options we sparse, but we survived.

  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayme C, Front Office Manager at Courtyard Lafayette Airport, responded to this reviewResponded 28 May 2017


Thank you for taking the time to complete the a survey in regards to your recent stay at the Courtyard Lafayette Airport.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Lafayette.

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Reviewed 22 May 2017

The hotel is excellent and the staff makes you feel at home. Kelly Forest went out of his way to ensure all my accommodations/request and expectations were met. Would recommend this hotel to anyone staying in the area

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank zohairm93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demetria T, Manager at Courtyard Lafayette Airport, responded to this reviewResponded 30 May 2017

Thank you for taking the time to complete a review. We are happy to hear that you felt at home with our staff and look forward to welcoming you back on your next visit. It is always great to see a staff member called out by name for their service. Thanks again!

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Reviewed 17 May 2017 via mobile

To Danielle and the entire staff. Thank you so much! Everything was AWESOME! People make the Place. You set the tone for a great graduation celebration. Then you exceeded my expectations with the accommodations and it was as if you had clones made of yourself because all of the staff were very friendly, organized and accommodating.
THANKS AGAIN

Charles

Stayed: May 2017, travelled with family
Thank cboatmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demetria T, Manager at Courtyard Lafayette Airport, responded to this reviewResponded 30 May 2017

Thank you so much for your raving review! We are thrilled to hear that your graduation celebration was a success. Congrats to the graduate from our team!

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Reviewed 14 May 2017 via mobile

Very good customer service. Probably some of the best I've ever seen! Hard workers! Rooms are ok, but could use better cleaning at times. The bedding needs to be completely redone. Overall a decent hotel that is comfortable.

Stayed: March 2017, travelled on business
Thank Matt2129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demetria T, Manager at Courtyard Lafayette Airport, responded to this reviewResponded 30 May 2017

Thank you for your kind words about our team, it is greatly appreciated! We look forward to replacing the queen mattresses and renovating the rooms in the latter part of this year. We are continuously striving to improve our guest experience. We hope that you come back and visit us soon.

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Additional Information about Courtyard Lafayette Airport

Address: 214 E Kaliste Saloom Rd, Lafayette, LA 70508-3239
Region: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Lafayette
Price Range: €67 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Lafayette Airport 3*
Number of rooms: 90
Official Description (provided by the hotel):
Located just one mile from Lafayette Airport (LFT) and close to area businesses, restaurants, and the Cajundome, Courtyard Lafayette Airport hotel offers ideal accommodations for business or leisure travel. Our hotel in Lafayette is conveniently located near the University of Louisiana Lafayette and the Heymann Convention Center. Nearby shopping includes the Mall of Acadiana and Oil Center Shopping Village. Take in a Louisiana IceGators hockey game or explore the area on a local Swamp Tour. This Louisiana airport hotel is the ideal location when doing business with or visiting the many area hospitals, including the Heart Hospital of Lafayette, Lafayette General Medical Center (LGMC), Our Lady of Lourdes, and the Women and Children's Hospital. After meetings or college visits, unwind in our indoor pool or in our new Bistro. When looking for Lafayette hotels, you will find great comfort and a friendly award-winning staff at the Courtyard Lafayette Airport. ... more   less 
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Also Known As:
Courtyard By Marriott Lafayette Airport Hotel Lafayette
Lafayette Marriott
Lafayette Courtyard

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