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Traveller rating
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All reviews front desk sports tournament spacious room within walking distance great stay weekend stay fresh fruit breakfast bar business trip the entire staff love this hotel housekeeping staff lobby
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Reviewed 25 July 2021 via mobile

Noisy, overcrowded, staff rude not up to manicotti standards a/c unit noisy!! Signin elevator about controlling noise should be a giveaway. Lots!!1!! Of small noisy children. Bed had used sheets. Front desk gave us a left behind guests own pillow. I know this because it wasn't a hotel brand. Pillow smelled of smoke. Pill out bed ha! Smashed in like a pancake

Date of stay: July 2021
Trip type: Travelled with family
Thank tomuchtravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Richard, General Manager at SPRINGHILL SUITES LAFAYETTE SOUTH AT RIVER RANCH, responded to this reviewResponded 26 July 2021

tomuchtravel,

Thank you for taking the time to leave your feedback. I apologize for the negative experience you encountered during your most recent stay. We apologize for the noise caused by the other groups that were staying at the hotel. We will be sure we review your comments with the team to ensure this is corrected moving forward.
Once again, thank you for sharing your experience. We do hope this does not mar your impression of the Springhill Suites Brand and that you will gives us the opportunity to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2021 via mobile

In a nice area of Lafayette. Very clean and super comfy! Breakfast was average but, good. Good selection of name brand prepackaged cereals and breakfast items. Also, included some hot food choices. Breakfast area was well maintained and the staff was very friendly. Would definitely stay here again and happily recommend to others.

Date of stay: July 2021
Trip type: Travelled with family
Thank smokymtbear
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Richard, General Manager at SPRINGHILL SUITES LAFAYETTE SOUTH AT RIVER RANCH, responded to this reviewResponded 5 July 2021

Thank you for your feedback! I am so happy to see you had a great stay at the Springhill Suites Lafayette South at River Ranch! We strive to exceed every guest's expectations, and I am glad to see it was no exception here! I will be sure to pass along your praises to the team and we look forward to accommodating you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2021

The springhill suites is our go to everytime we are in the area for softball. Jessica the DIRECTOR OF SALES & MARKETING is so easy to work with on room blocks for our team. The rooms are big and comfy and the free breakfast is a plus. The property is clean and the staff ais always friendly.

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
Thank Rachel D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 March 2021

I worked with Jessica Hebert on a group I had at the SpringHill Lafayette South at River Ranch. She was very easy to work with and extremely accommodating with my many requests!! She was a pleasure to work with.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank RBrittain84
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 March 2021

Great customer service. Very friendly and accommodating front desk staff. Dana was great and helpful. Would return with out team any time. Clean, safe and friendly. Dana at the front desk helped us with our team meal set up and was always there for us.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank stevevP9796MN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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