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“Peacefully Hungry”

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Nabulao Beach and Dive Resort
Ranked #1 of 1 Hotels in Hinoba-an
Reviewed 1 June 2017 via mobile

My family & I went here last Labor Day weekend to mix business with a little bit of pleasure. Although the beach sand was not white, the place did not disappoint. It was peaceful, relaxing & clean even though they were fully booked. The staff were also very polite, friendly & accommodating.

We arrived at the resort around 12nn & we ordered lunch immediately because we were starving for travelling from Bacolod for 4 hrs. Unfortunately, we were able to eat lunch at around 2:30pm so my Mom & husband had to go to their meeting without eating. Since then we made sure to order our food at least 1hr before.

Stayed: May 2017, travelled on business
Thank DestressingTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nabulaobeachresort, Public Relations Manager at Nabulao Beach and Dive Resort, responded to this reviewResponded 11 December 2017

Thank you for your review, we appreciate your feedback and look forward to seeing you again.

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6 - 10 of 67 reviews

Reviewed 1 May 2017 via mobile

We stayed two days over the long weekend and we really enjoyed as the resort is very clean and quiet. The dive shop is brand new and the dive master was very helpful and well trained. My two daughters enjoyed the beach as well as the two pools. I would definitely come back here again. The pillows and bed were so comfortable ... even the towels were like 5 star hotel quality.

Stayed: April 2017, travelled with family
1  Thank Kimmie1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nabulaobeachresort, Public Relations Manager at Nabulao Beach and Dive Resort, responded to this reviewResponded 11 December 2017

Thank you very much for your kind review, we look forward to seeing you again.

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Reviewed 18 April 2017 via mobile

The place is nice yes Room big ok but for that price we can have better for 4500 pesos we cannot close the door for the terrace nothing inside the cooler no water in the room no seat inside the room towel poor quality it's looks the room are just finished recently but not totally.. the bed is ok you cannot seat inside the room internet connection don't work. About the restaurant very complicated really you should decide your dinner at 4h30??? For the breakfast we give our order and our schedule at night after dinner because the lady asked.. and also we ride motorcycles so we like go early but until 6h45 it was 7h20 plus poor very poor breakfast.. if you ask for tea until coffee for breakfast additional charges just one eggs Whit small bacon no fruit nothing all is additional charges.. sorry for that price we have even in Manila or Cebu or Dumaguete good service and good breakfast!! I asked one banana the wetress told me it's an additional charges, breakfast one eggs small bacon and that's it?? Add on this that Saturday on Holly week end after noon some worker fixed a new roof bang bang bang...Sorry no

Stayed: April 2017, travelled with friends
4  Thank fran68_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nabulaobeachresort, Public Relations Manager at Nabulao Beach and Dive Resort, responded to this reviewResponded 12 December 2017

We are sorry you did not enjoy your stay, as a new resort we are always looking to improve and expand our services. During the time of your stay we did make it clear to guests that there was ongoing work to the new building at the time and some disruptions were to be expected between the hours of 7am and 5pm.

Please rest assured that we are continuing to adapt and improve our services for the future.

Thank you for your comments and we will look forward to seeing you again.

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Reviewed 1 March 2017 via mobile

Been here last Monday & this is by far our worst vacation! To avoid any hassle, Night before our trip we booked & paid room (Agoda) and after 5hour drive, the staff told us that we cant pay extra bed for 2 for our friends (we wanted to stay in one room), they suggested to have our friends stay in their backpackers lounge which is situated outside their resort. Then told us that outside food/drinks is strictly prohibited. Yup! The bad news keeps on piling up! So we asked to speak to their manager (Gigette). "No sir we don't allow this and that.." (On repeat) is what she can say to my husband. Not a single "sorry" considering that we are GUESTS and we came from a long drive, they said our room is ready but the linens are yet to be replaced & the lights are busted. Yes you are just following your rules and we understand but pls state your rules online so that guests may know. Come to think of it the resort isn't even fully booked that day you only had 2 guests!

We looked up other rooms online and saw that they have room for 6 for 5k something. So i talked to the FO and asked about it if we can upgrade our room to that, the staff said yes we can and we just need to pay for the excess rate of the room. (They should've offered this room in the first place). So we tried to relax and forget about the incident. We had dinner outside the resort with the city's officials (vice mayor, head of tourism and councilor) we talked about our stay in their city then after dinner they talked to the manager.

Come next day we asked for our remaining balance and to our surprise we paid 2.5k thru Agoda for our previous room yet they only acknowledge 2.2k since Agoda only paid them 2.2k and Agoda automatically gets their commission from the resort. Its not really our problem whats their agreement with Agoda because we paid for that amount it should be the same amount! If we haven't booked thru Agoda we might as well not seen/stayed in their resort. And if thats the case they should've informed me before we transferred room.

We travel a lot and we have also stayed in one of the resort in Sipalay we also booked thru Agoda and we had minor complications yet they managed to upgrade and treat us professionally. we only paid for the extra, they didn't let us pay for Agoda's commission.

Lack of training and lack of respect. Maybe not all but mostly the newly hired. Staff and manager said they are newly hired. We even asked to talk to the owner or who's in charge in the resort aside from the manager yet they told us that the owners are not around. We are not dumb we can see the owners are just there! The manager even reports to them. Why not talk to your guests and have it settled in the first place?

We will definitely not coming back to this place nor suggest it to our family and friends.

Stayed: February 2017
14  Thank Charlene Charlo... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nabulaobeachresort, General Manager at Nabulao Beach and Dive Resort, responded to this reviewResponded 9 March 2017


Dear Ms. Charlene San Augustin,

We take negative feedback seriously. Therefore the management have done their own investigation.
Your complaints were:
> Staff told you that you can't pay for two extra beds for your two friends
> Staff told you outside food/drinks is strictly prohibited
> Room ready but linens are yet to be replaced
> Light bulbs are busted
> You claimed to have paid Agoda P2,548.00 which you showed the staff through your cell phone
> You said the agreement between Agoda and the resort is not your problem.
> You said our manager Gigette did not apologised.
The following are answers to your complaints:
> You booked online thru Agoda for a standard room that accommodates a minimum of two pax to a maximum of three pax for the price of P2,700/night. Your reservation information booking number is 122434444. You arrived with your husband, two children, one nanny and two of your friends. A total of seven pax.
> You were given a registration form to be filled in. On the form, it states the resort rules and policies. Our front desk politely asked you to fill in the form and to read the resort rules and policies. You filled in the form and signed with the understanding that you have agreed to our policies. Rules and Policies such as personal food and drinks are not allowed; swimming pool opens at 8am to 10 pm; outside visitors last visit to your room is at 9pm. The resort allowed your husband to consume his alcohol which he brought in with him to the resort; your husband used the pool at 4am considering the fact there were other guests who were sleeping. The swimming pool is right next to the suites and 9 other cottages; you started to entertain outside visitors at your suite at 10:30 pm.
> You asked for an upgrade for the obvious reason that a standard room with a maximum of three pax cannot accommodate seven of you. Therefore, the room offered to you was at that time being serviced because the previous guests just checked out. This was the reason why the "linens were yet to be replaced."
> There was nothing wrong with the light bulbs. There are two ways to turn on/off the light bulbs from the ceiling fan. One from the main switch as you enter the room and the other from the ceiling fan. This was demonstrated to you by our staff soon after you asked for an assistance.
> You asked for a refund during your check out. You showed a picture to the front desk with no reference number just a price of P2,548 which you claimed you paid online to Agoda. We have a hard copy sent to us by Agoda the price you paid online for P2,700/night with a booking number. Even though we were aware the correct price was P2,700/ night we allowed you to pay the P2,548/ night.

Nabulao resort takes pride in offering every possible convenience needed for your stay.
Our manager Gigette sincerely apologised to you.
We hope this investigation will find you well.

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Reviewed 2 November 2016

room was fine, nice place,ive book the family room via agoda. we paid 6.3k in agoda, when we check out, they told us agoda only pay them 5.3k, its was hassle, employees is lack of training, ive ordered drinks. served after 30minutes. pizza served in an hour lol,

  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Kert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nabulaobeachresort, Manager at Nabulao Beach and Dive Resort, responded to this reviewResponded 12 November 2016

Hi. We thank you for your review and apologize for the inconvenience of the delayed service. The resort was fully booked and almost half the resort staff are indeed new.

With regards to food serving and preparation, the kitchen cooks/prepares the dishes based on which order slip comes in first. Serving time depends on the dish ordered. (ex. Pizza may take more time since the dough is made from scratch and needs to be baked in the oven for 15 minutes. Also additional orders are issued a new order slip and is placed in the order slip cue. We apologize if this was not explained by our new staff, they are now informed. We will improve the efficiency of our kitchen to prepare dishes faster and better.

There may have just been some misunderstanding but, for online booking sites, it is pretty much black and white for us. The resort is sent an official voucher from the online booking site with the details of the guest, dates of stay and the amount to charge. The resort just complies with this official voucher.

Again we thank you for your review. We take it as something positive to help us improve our service and guest experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nabulao Beach and Dive Resort

Address: Purok Sampaguita, Sitio Totong | Brgy. Talacagay, Hinoba-an, Negros Occidental 6114, Philippines
Phone Number:
Region: Philippines > Visayas > Negros Island > Negros Occidental > Hinoba-an
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Hinoba-an
Price Range: €38 - €68 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Nabulao Beach and Dive Resort 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Nabulao Beach Resort is an 8 room resort set in a quiet and private cove. Its solid and creative architecture surprises the visitor's expectations. The elegant yet functional amenities depicts the atmosphere set by the management. The attention to details in each of the rooms will give such pleasure to the senses. The resort wishes to give our clients a dream vacation completely stress free in a secure and tranquil environment.We offer a wonderful kitchen as well as possibility of fun. Tests our cocktails in our spectacular pam boat bar and various activities such as boat trips, canoeing etc ... more   less 
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