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1 - 6 of 437 reviews
Reviewed 22 July 2020

Be sure to check your room very well upon arrival. There was mold growing all over the a/c vents and the sheer curtain was water stained. I tried to bring this to the attention of the front desk rep and she didn't seem phased.

Date of stay: July 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank jesskroh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Revenue Management at Country Inn & Suites by Radisson, Louisville South, KY, responded to this reviewResponded 23 July 2020

Dear Valued Guest,

Thank you for taking the time to share your review and experience. It is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff.

Know that we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2020

Date of stay: July 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tina M, Revenue Management at Country Inn & Suites by Radisson, Louisville South, KY, responded to this reviewResponded 27 August 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 June 2020

We booked two rooms for the family of 6. Rooms and restrooms were very clean. Close to all the shopping and restaurants. Highly recommend.
Located in a good quite area. Cost for the total stay was very reasonable.

Date of stay: June 2020
Trip type: Travelled with family
Thank yxs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_MHR, Guest Relations Manager at Country Inn & Suites by Radisson, Louisville South, KY, responded to this reviewResponded 1 July 2020

Hi yxs76,

Thank you very much for your kind review and recommendation. Thank you so much for your compliments and that we were able to meet your expectations of cleanliness and service in our hotel.

We are delighted that you enjoyed our location and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

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Reviewed 1 June 2020 via mobile

Couldn't tell the difference between a here and the Super 8. Room could have used a better cleaning. Bathroom layout was akward. Desk staff was super friendly and efficient. Amenities and breakfast were non-existent.

Date of stay: May 2020
Trip type: Travelled with family
Thank TravelNTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Country Inn & Suites by Radisson, Louisville South, KY, responded to this reviewResponded 5 June 2020

TravelNTed,

We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. I do hope you'll return and let us show you a far better experience.

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Reviewed 23 February 2020

We were traveling back from a family vacation and needed a place to stay. They were super accommodating and got us the best price possible as drop in guests. I was in the lobby very early with a fussy baby and the front desk guy was phenomenal...asked me if I needed anything several times and even offered to share his own coffee with me. You can’t ask for better service! The hotel was clean, beds were comfortable. I’d highly recommend this hotel!

Date of stay: February 2020
Trip type: Travelled with family
Thank wendyvM8344KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Country Inn & Suites by Radisson, Louisville South, KY, responded to this reviewResponded 23 February 2020

wendyvM8344KS
Thank you so much for your compliments to our friendly services. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

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