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All reviews la quinta cracker barrel allow dogs room was clean main building waffles great value staff was friendly and helpful first floor we've stayed biscuits gravy an overnight stay non smoking fresh fruit great breakfast nice stay free breakfast
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Reviewed 5 April 2018

A clean, pet friendly motel, that always pleases. We have stayed at the La Quinta Richmond previously, and it was an easy decision to choose it again for an overnight stay. Very comfortable accommodations.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank 244evelynk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQRichmondGM, General Manager at Red Lion Inn & Suites, responded to this reviewResponded 6 April 2018

Thank you so much for the feedback. We are glad you continue to stay with us. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Got shifted to this hotel after the first one burned a bit and was pleasantly surprised with its condition, cleanliness as well as its friendly and helpful staff. Very pet friendly and their breakfast offering is impressive. Rooms are updated and atmosphere is casually nice.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank R4133WMkennethh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

This is an older hotel that has been upgraded and added onto. We were in the main building on the first floor and found everything to be fine. They have a nice area for pets. The breakfast was the usual food that you would expect at this type of hotel. They also offer military rates.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DebbieVandalia_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQRichmondGM, General Manager at Red Lion Inn & Suites, responded to this reviewResponded 2 April 2018

Thank you so much for your feedback. We are so glad you chose to stay with us. We appreciate your service and hope to see you again.

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Reviewed 28 March 2018

Heading back from Florida. Often choose LaQuinta. This location seemed good in the reviews but wasn't as good as others suggested. Shower was a retrofit and designed for short people. It is obvious it was another brand of hotel before it was a LaQuinta. Missed the mark for us.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
1  Thank Digger150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQRichmondGM, General Manager at Red Lion Inn & Suites, responded to this reviewResponded 29 March 2018

Thank you for letting us know of the issues you saw. We will certainly look into each of the items and see what can be done to resolve.

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Reviewed 27 March 2018

We have stayed at some top notch La Quintas so we have high expectations. Unfortunately, this one was disappointing. We stayed here because there was some bad weather ahead of us and we decided to wait it out. Plus, La Quinta takes large pets. The front desk guy was very nice. The first room we were given wasn't even cleaned(beds unmade etc). Went back to the front desk. Again, the desk clerk was very nice and apologetic. Our second room was cleaner but we found several candy wrappers behind the chair. Beds were low which was fine by us. Bathroom was very small. I felt like a giant in the shower and I'm only 5'8. No elevator. We took our dog outside about midnight and the hallway reeked of pot. Avoid the shell station by the Cracker Barrell. Some shady people hang out there. Had we felt comfortable, we would've tried making it to the one in Lexington. Only positive was the front desk guys was really nice. But with all the La Quintas we've stayed at, this one was a real let down.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Jarrod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQRichmondGM, General Manager at Red Lion Inn & Suites, responded to this reviewResponded 28 March 2018

We thank you for your feedback and it is definitely not what we like to hear. We will address the mistakes that were made during your stay and work at not having the same instances again. Thank you for your feedback about your stay and will resolve the issues.

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