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SpringHill Suites Louisville Downtown
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Reviews (470)
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All reviewstoilet areaparking garagewithin walking distanceconvention centerthe breakfast areapull out sofayum centerfree breakfastlouisville downtownfront desk staffthe shuttle driverper daywould stay here againroom was spaciousindoor poolhotel is in a great locationliving area
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Reviewed 2 May 2018 via mobile

We stayed here over the past few days, and while the room was nice, I would never stay here again. Too bad since I’m also returning in September. Every interaction with customer service was poor. From the first, we did not have the room we requested - five people don’t fit in a room with one bed. We were charged repeatedly for parking for a car we didn’t have and kept being questioned about where we did park then if not in their garage as if it were inconceivable that we actually just didn’t have a car. Breakfast was decent but nothing special. Overall, very disappointed here!

Stayed: April 2018, travelled with family
Thank Bernadette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

We came in Friday night for the Derby Festival Marathon on Sat. My husband and daughter were running the marathon and the hotel was 2 blocks from the start line - a 5 min walk. There was a grab and go breakfast for them at 6:30 am and the rest of us came back for breakfast at 10:00 am. Breakfast was really good and offered lots of options. Parking was so easy using their garage! The hotel is perfectly located downtown and just a short walk to lots of restaurants.

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank reneeosterfeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2018

We have stayed here twice and both times have been so pleased. Great prices, clean rooms, super friendly staff, and the free breakfast is the cake topper. Great sized room for a family of 4. The pool was good for the kids, and the exercise room had everything we needed.

  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018

I was visiting for Louisville for Thunder Over Louisville and chose to stay at the Springhill Suites. If you're not familiar with this event, it brings in an estimated 500,000 people a year. With that being said, the hotel managed the large crowd the best I think they could have.

Pros:
-Nice Location
-Rooms were nice and clean
-Staff was friendly

Cons:
-There wasn't enough parking to handle the large crowd
- They couldn't keep up with the breakfast. (In my opinion, it was not good) I settled for a bagel and warm cream cheese
-They guarantee check-in a 3pm. Finally at 3:30pm a room was ready for us. Their lobby was so small that there wasn't a place to sit and wait for the room to get ready. We had to stand with all our luggage.

  • Stayed: April 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Shelby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2018

Clean room, friendly staff, and excellent breakfast. The hotel manager was greeting all of the guests at breakfast to make sure everyone was satisfied. The convenient location to Slugger Field and downtown attractions was excellent; it was an easy 3 or 4 block stroll to most things we wanted to do.

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Nortymomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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