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“Nice enough place.” 4 of 5 bubbles
Review of Drury Inn & Suites Louisville East

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Drury Inn & Suites Louisville East
Ranked #20 of 95 Hotels in Louisville
Certificate of Excellence
Clarksburg, West Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice enough place.”
4 of 5 bubbles Reviewed 29 March 2012

The place itself was nice. But the maids could have done better cleaning the rooms. Nice size rooms. Liked the gated parking idea but they neglected to close the gate so it kind o loses its point. Our only serious problem was with the rudeness and basic lack of concern from the front desk. The front desk clerk when we checked in late Friday night was just plane rude and disagreeable as was the day front desk clerk. I would suggest a lesson on hospitality for all the desk clerks.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Crazygoatpeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Louisville East, responded to this review, 30 April 2012
Thank you for sharing your feedback. It has helped us address your concerns for future guests as well as reinforce our goal to exceed the expectations of every guest, every stay. Again, thank you for staying with Drury Hotels and for letting us know about your experience. We truly appreciate your business and look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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405 reviews from our community

Traveller rating
    253
    99
    33
    13
    7
See reviews for
187
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cincinnati, Ohio
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

I am in Louisville on the Gov't dime for work and I chose to stay at Drury despite the fact that there are several hotels closer to the office if that tells you anything. If you've stayed at Drury before this shouldn't come as any surprise. If you haven't, do yourself a favor and DO IT!!! Drury's are great...they really do give you all the extras. Free breakfast (actual food too not bagels and juice), free internet, free dinner, free snacks, free phone.... Since it's just me, I'm staying in a single king room which is still very nice and plenty spacious and the exposed brick wall is a nice look. This hotel also has Drury's 2-room suites for a few bucks more which are great if you're with a family. They have a separate bedroom and sitting room with a pull out couch separated by the bathroom/kitchenette. The location could be a little better, getting in and out can be fun when traffic is heavy, but that is a small price to pay. The hotel also seems to have a few years on it but it's very hard to say for sure because, like all Drury's, everything is extremely clean and well taken care of and the room is updated nicely.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeb6294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

This was one of the best experiences I have ever had at a hotel on business or pleasure. While this is not a luxury hotel, it is extremely nice for business or pleasure stays and this location was as clean and well maintained as any luxury hotel I have stayed in. The staff, from the housekeepers, to the breakfast staff and "happy" hour crew, to the hotel management, was as good and nice as you could ever wish for. They all seemed very happy to be there, ready to help you anytime you were around them, and very efficient. The room was clean, and the beds were comfortable. I had a small issue with the first room I was given when I requested an early check-in, and the front desk person brought me a key to the 4th floor to another room. Service like this is not very common any more, unfortunately. Just as a casual observer, the manager of this hotel seemed to be very good with her staff and even better with her customers. I will be back.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TigerFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener Ontario
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

This was our first stay at a Drury and we will be back. This hotel was clean, quiet, comfortable, had big rooms (we were in an oversized king suite) and the kids had a fabulous time in the pool and hot tub. Staff were wonderful - when there was a mix up with our reservation, they managed it quickly and with a smile. Special thanks to Ashley at the front desk for helping us out.

Breakfast and 'dinner' were great - all that we needed.

If you are coming to tour Louisville, this hotel is a bit outside of the city (10-15 mins). Not much to walk to from this hotel. But that was a plus for us as it was quiet and made for easy excursions around the city.

We will return to a Drury and loved Louisville - this was the perfect home base for our stay.

Room Tip: room 500 is large, well maintained, and quiet
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BFLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, MI
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

Nothing makes this Drury stand out from any other Drury. It was clean, quiet and an exceptional value. Oh yeah the staff was great too. The best part is the family members that have fur are welcome.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wildbirdkalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Louisville East

Property: Drury Inn & Suites Louisville East
Address: 9501 Blairwood Road, Louisville, KY 40222
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville , Hurstbourne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Louisville
#13 Family Hotel in Louisville
#27 Business Hotel in Louisville
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Drury Inn & Suites Louisville East 3*
Number of rooms: 141
Official Description (provided by the hotel):
Drury Inn & Suites Louisville East is located off I-64 in the Hurstbourne area, an east Louisville suburb just 20 minutes from downtown Louisville, the Louisville International Airport and The Kentucky Derby at Churchill Downs. Guests enjoy a free, hot breakfast every morning and free hot food every evening at our 5:30 Kickback(R). Cold beverages are also available. ... more   less 
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Also Known As:
Drury Inn & Suites Louisville Hotel Louisville
Drury Inn And Suites Louisville
Drury Inn Louisville
Drury Louisville
Drury Inn Hotel Louisville
Louisville Drury

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