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Reviews (318)
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Reviewed 17 December 2017 via mobile

We were in town to go to a concert at Freedom Hall. The hotel provided shuttle service to the concert (back too but we wanted to walk.) Room on 5th floor. All great in the room. Quiet. Perfect location. Friendly staff. Would stay again.

Stayed: December 2017, travelled as a couple
1  Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at SpringHill Suites Louisville Hurstbourne/North, responded to this reviewResponded 18 December 2017

Bonnie, Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and would love to welcome you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

Beautiful spacious rooms! All the amenities including exercise room and free breakfast. The staff are very friendly and welcoming.

We stay here regularly and it is constantly good.

I highly recommend staying here.

Stayed: December 2017, travelled on business
1  Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at SpringHill Suites Louisville Hurstbourne/North, responded to this reviewResponded 8 December 2017

Donna, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property! We truly appreciate your kind words and are thrilled to know we always provide you with a great hotel experience. We look forward to seeing you again soon!

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Reviewed 4 December 2017

Spend the weekend at this hotel as we were in town for a wedding. Room was spacious and clean, and all staff were very friendly. We did not use the pool , but noticed the hot tub was closed while we were there. Breakfast was the usual eggs, hash, pastries, and waffles, which are always a nice touch. Only complaint was some of the rude and very loud people in the hotel, but this was addressed by the staff on one night and we did not have any further problems. If we returned to the area, we would stay here again. Walking distance to a good mexican resturant as well!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at SpringHill Suites Louisville Hurstbourne/North, responded to this reviewResponded 6 December 2017

Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. Please let us know when you are returning so that we may provide you another great stay!

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Reviewed 30 November 2017

While the staff was very helpful and friendly, the facility itself is a bit dated and needs to be refreashed. This includes the common areas and rooms. With some new furniture and a fresh coat of paint, this property has plenty of potential.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
1  Thank sundeviltraveler2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017

Spent the weekend in Louisville for some after Thanksgiving shopping, after a long day of shopping all I wanted to do was change into some PJs and relax. But there's a problem. When we arrived earlier that morning and we were promptly given a double room. Upon entering the room only one bed was made, the other one was stripped but no sheets, just the exposed mattress pad. Ok not a big deal, I informed the front desk and they said they would take of it. After 8 hours of shopping we came back to the same untouched bed. Again calling the front desk, we were informed the night maintenance guy would be up shortly, He arrived just before 9 pm to make the bed. So much for relaxing.

Other than the issue above, the room was nice and spacious. Beds were comfortable and the shower had the best water pressure. Due note there are no USB ports in the room for charging, you will need to bring a outlet plug for charging devices

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank 859TK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttdavi265, General Manager at SpringHill Suites Louisville Hurstbourne/North, responded to this reviewResponded 30 November 2017

Thank you so much for your comment. We a very disappointed that we did not meet your expectations twice during your stay with us. We strive to create a seamless stay for our guests while they stay with us. Please accept our sincerest apologies for not meeting mark. We have corrected the communication failure that occurred during your stay to ensure that this will not happen again.

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