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All reviews tile floors gold diamond members barn door shopping and dining options blackout shades full length mirror great hotel fire pit maintenance man do not disturb sign the air conditioning unit rooms are modern highly recommend staying here business hotel wedding weekend walk in shower recommend this hotel to anyone
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Reviewed 16 July 2018

This hotel was chosen as a stay and play for a girls basketball tournament. It was not friendly to teenage guest. There was not common area that welcomed them. Also, they had security personnel in the common area and monitoring the hallways. It was veer off putting and something I have never encountered in a Hilton before.

Stayed: July 2018, travelled with family
Review collected in partnership with this hotel
Thank billied01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh M, General Manager at Hilton Garden Inn Louisville Mall of St. Matthews, responded to this reviewResponded 20 July 2018

Hello billied01,

We apologize for the concerns you had and we will make sure to address these with our team. Normally when the hotel has sports teams the meeting room is available with board games and cards so they can have a space of their own. As stated above , I will follow up with the team on this and with our security person who is on site to allow everyone an enjoyable and safe stay.

We hope you will give us an opportunity to serve you in the future,

Josh

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Reviewed 16 July 2018

The rooms are big, and very clean. Really nice place to stay, and all the employees were friendly and helpful. It is close enough to downtown, just a short drive. I would highly recommend staying here. It is beautiful. There wasn't outside noise that we could hear, that is a big plus for us.

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Lynn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh M, General Manager at Hilton Garden Inn Louisville Mall of St. Matthews, responded to this reviewResponded 20 July 2018

Dear Lynn P,


Thank you for taking the time to let us know about your stay with us. We will make sure to pass these kind words on to our team so they know what impact they are making.

Hope to see you back soon,

Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Great service, Toni and Mrs Joyce were exceptional! Hotel was extremely clean, all the staff was friendly and went over and beyond. Everything is overpriced in the hotel but thats the only thing I’d question. $30 for a case of water??? Are y’all crazy!!!?? $15 for a 12 pack like come on.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 397tout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh M, General Manager at Hilton Garden Inn Louisville Mall of St. Matthews, responded to this reviewResponded 16 July 2018

Dear 397tout,

We appreciate your feedback and for you letting us know about your stay.

We hope to see you back soon,

Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018

Excellent! Wonderful, I will be coming back. I cover Kentucky for my territory and this is a hotel I will definitely return to. The only complaint that I do have is that your fitness center needs 1 more additional tread mill and it was too hot, front desk would not turn it down.

Room Tip: I did not leave one unfortunately, but I will next time.
Stayed: July 2018, travelled on business
Review collected in partnership with this hotel
Thank Road741786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh M, General Manager at Hilton Garden Inn Louisville Mall of St. Matthews, responded to this reviewResponded 16 July 2018

Hello,

Thank you so much for the feedback so we can look into this and get it taken care of before your next trip. We can't wait to see you back soon and let us know if we can do anything else for you.

Sincerely,

Josh

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Reviewed 13 July 2018

All of the staff were great! Our room was extremely clean and very nice. The food was good too. Breakfast was busy but staff stayed on top of things and did a wonderful job handling the crowd. We didn’t want to leave!

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank lesliebradshaw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh M, General Manager at Hilton Garden Inn Louisville Mall of St. Matthews, responded to this reviewResponded 16 July 2018

Dear lesliebradshaw7,

Thank you so much for taking some time out of your busy day and letting us know about your recent stay.

We hope to see you back soon,

Josh

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