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Traveller rating
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249
87
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21
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All reviews indoor outdoor pool first floor room was clean off the highway would stay here again late at night nice property an older hotel great place to stay hot breakfast cereal hallway pillows desk louisville
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Reviewed 7 June 2021

U can feel the coils in the mattresses so it was impossible to get some sleep! I did not think that still made those type of mattresses any more! If anyone is traveling and looking for a good nights rest steer clear of this place!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank j4ohn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 May 2021

I booked this hotel specifically for the indoor/outdoor heated pool. Checked in only to be told pool was totally closed. This is not stated on their website. I would have never of booked a hotel without an indoor pool. The pictures online make this hotel look amazing. When you get there it is much different. A remodeled old hotel that have doors outside that you park in front of. Not at all what I was expecting. The room was clean and breakfast good. The bedding was older and no duvet. Just a blanket in between two sheets. We would not stay there again.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank H3563IVkatrinac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 May 2021

Traveling for the Bourbon Trail... Tanner is the customer service man! I accidentally booked my room for the next night & when I showed up he was very helpful and got me a room for that night! Room was clean, hotel was nice, breakfast was good. Would definitely stay here again if in the area.

Date of stay: May 2021
1  Thank e w
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 17 May 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

Facility was great. Bed linen and towels were better than avg. Bed was comfortable. Because of the rain the manager allow us to extend our stay by one more day. Location was great to visit the road thru the Smoky Mts

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Roaddawgb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 17 May 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

The attendant at check in was very nice and friendly. The process was quick and easy. It was like a friend checking us in. Our room was very clean and spacious. The king size bed was very comfortable. We will definitely stay here again!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MollysMother
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 4 March 2021

We are very happy to see your stay was 5 out of 5! We appreciate all the great comments about your stay. We hope you choose to stay with us again the next time your travels bring you to Frankfort, Kentucky!

Madison Chism
General Manager

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