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Reviewed 29 June 2020

We can always count on the Best Western Motel in Campbellsville to provide us with an enjoyable experience. We play in a golf tournament in either Campbellsville or Greensburg every year and we'll continue to do so if our health allows. I also try to stay in other Best Western Motels throughout the country because they seem to be clean and well run.

Date of stay: June 2020
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Review collected in partnership with Best Western
1  Thank baldwinr699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2020

Easy chair was filthy. Room smelled of cigarette smoke. Office chair in room would sink to lowest chair height as soon as I sat in it. It wouldn't maintain its height.Ceiling constantly creaked and groaned when the person above my room walked across their room. Carpet was filthy and needs replacing. TV stations not programmed. Had to punch in the digital number on the remote to get TV channels. Asked for a non connecting room and was given a connecting room even though the hotel was nearly empty. No hot water at bathroom faucet. Could not regulate the water temperature in the shower. It was either scalding hot or cold. If I ever have to do business in this area again I will travel the 30 miles to a Hilton property where they care about their guests.

Date of stay: March 2020
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
1  Thank randymerrill2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PavPt87, General Manager at Best Western Campbellsville Inn, responded to this reviewResponded 20 March 2020

We apologize that you did not have a great experience during your multi-night stay with us. We always like to make sure that we take care of every guest need to ensure a clean comfortable stay. If you happen to join us again during another stay, please let our 24 hour front desk know of any issues that you may have so that we may address them for you immediately. Our maintenance and housekeeping team always like to make sure we do everything we can for our guests to resolve any issues they may experience during their stay. If there are other concerns regarding your stay with us, please do not hesitate to reach out to me

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

We have used this hotel for many years to accommodate out of town family members. This time around, however, our reservation dates were incorrectly entered by the front desk staff, resulting in our being billed for a "no show" date we had never reserved in the first place! When we tried to resolve it, the entire staff, apparently all from the same family, refused to correct their mistake and tried to bill us for three nights instead of the two we originally reserved. We were told several stories. "The manager is not here to help you", "We cannot change the billing," "Someone will call you back." No calls back, and no resolution a week later. Too many other hotels to choose from in the area to ever return here again! See ya!

Room tip: Go somewhere else!
Date of stay: December 2019
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Thank X833NSgaryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PavPt87, Manager at Best Western Campbellsville Inn, responded to this reviewResponded 7 January 2020

I apologize that you did not have a good experience with us. We always do our best to resolve any issues you may experience. The reason for the no show charge is because no one cancelled the first night on the original reservation and so the first night's room charge is charged to the reservation as per hotel policy. If there is anything else that we can do to assist, please let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2019

Clean, comfortable and very close to what we were doing. We were in town for the CU volleyball alumni reunion. We really only slept there but it was exactly what we needed. Our only dislike was the smoke smell that seeped through wall and doors. Put once we were in our room it was fine.

Date of stay: September 2019
  • Trip type: Travelled with family
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Review collected in partnership with Best Western
Thank JulieM5977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavan P, Front Office Manager at Best Western Campbellsville Inn, responded to this reviewResponded 6 September 2019

Thanks for staying with us. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2019

We always stay at this Best Western when in Campbellsville Ky. We are never disappointed. The staff are so friendly and helpful. Our room is always clean and comfortable and the continental breakfast is plentiful, hot and good variety.
We will stay there again.

Date of stay: August 2019
  • Trip type: Travelled with family
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Review collected in partnership with Best Western
Thank Nanagina24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavan P, General Manager at Best Western Campbellsville Inn, responded to this reviewResponded 28 August 2019

Thanks for staying with us. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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