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All reviews free popcorn sausage the breakfast area waffles nice job light sleeper outdoor pool hot and cold items room was clean breakfast was delicious would definitely stay here again third floor staff was very friendly and helpful enjoyed our stay overnight stay very nice hotel one night stay
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Reviewed 16 August 2018 via mobile

This hotel backs up to the interstate and is incredibly noisy. We were assigned to Room 118; as we walked the outside walkway to the room, the noise was deafening. When we entered the room, we could see the interstate through the window. Avoid this room if you are a light sleeper.

Luckily we were able to change rooms. This new room faced the front road and was so much quieter.

This hotel has been remodeled. Its exterior is completely redone so it looks new. The rooms and bathrooms have also been redone, except for the popcorn ceiling.

We enjoyed the free popcorn and chocolate cookies when we checked in.
There was a line of people checking in so there was a bit of a wait.

The room was tastefully decorated with clean, modern lines but the room and bathroom were painted in dark colors which made the room seem darker.

The bed was comfy, the linens fresh. The bathroom was spotless but a little tight. The air conditioning worked well even though it was hot and humid outside.

There were a couple of maintenance issues that need to be addressed and we mentioned them when we checked out.

We mistakenly thought breakfast was at 6:00 AM (it's 6:30 AM). Still, items were already available to us and the breakfast lady turned on the lights earlier for us to have breakfast.That's great customer service!

Front desk staff was friendly and welcoming. The hotel and rooms were clean.

All-in-all a nice stay with just a few minor issues.

Stayed: August 2018, travelled as a couple
1  Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2018

On a one nighter but a very nice hotel close to everything and handy off the highway. Room was clean and modern and nicely appointed. Hotel has a spacious parking lot and is next door to a Cracker Barrel if their style of food suits your taste.

Stayed: June 2018
Thank K2948PCdougm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2018

Overall, great location, great amenities, great value and outstanding staff!
Jordan and the housekeeping staff went above and beyond during our stay. We were in town for our family reunion and Jordan made us feel right at home. Each night he made popcorn and put on movies for the youngsters in our group and generally did everything he could to make our stay more comfortable. Additionally, the housekeeping staff members were also great. The rooms are a little small, but clean and the beds are comfortable. My only complaint would be that one of the five rooms we stayed in wasn't properly cleaned before check-in. However, the staff made it good. The hotel is also in a pretty good location. It is right off the highway, next door to a Cracker Barrel with a Waffle House within walking distance. There are other great restaurants and attractions within a short driving distance.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank loctaviarobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

The location of this hotel was good and the are plenty of restaurants within a short drive. The property was clean, beds were comfortable and we had room for us all. Bathroom was a little on the small side, but do-able. Breakfast was similar to other places with the normal things. It was busy just after 7 on Saturday, so you should get there early if you want a table. All in all, we had a good stay.

Stayed: August 2018, travelled with family
Thank 4NHTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, General Manager at Best Western Plus Bowling Green, responded to this reviewResponded 6 August 2018

Hello! We appreciate your business and the 4 bubbles. So glad that you enjoyed your stay with us and that you found your room clean and comfortable. We do serve breakfast from 7:00am until 10:00am on the weekends. We hope to see you again soon!

Thank you,
Staci Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

We stayed for several nights in the suite which has 2 queen beds, 2 bathrooms, and a sleeper sofa. The suite is on the bottom floor so you can hear the noise from your second floor neighbors, especially when they flush the toilet. Not fun when it is in the middle of the night. The room with the couch could use some more lighting. It was a little dark, especially if you wanted to sit on the couch and read.

Pros: Spacious suite for a family of 5. Nice breakfast with a rotation of hot items. Outdoor pool for the kids. Selection of the local paper and USA today (really enjoyed that!). Nice staff at the front desk and at breakfast.
Cons: On day 1 our room was not cleaned. The front desk said there is a glitch in the computer system so the suite is not always on the list. This was very odd. Then why doesn't housekeeping double check the reservations? We had to get new towels and the front desk gave us a bag to dump our trash. On day 2 we returned to the room at 4 o'clock. The room was straightened up but there was no hand soap for the sink and no towels. The floor was not cleaned at all. The front desk said that housekeeping had not had a chance to finish the room. Were they short staffed that day? We felt frustrated because this was the second day with housekeeping issues.

We would probably return if the price was right and knew that the housekeeping issues were resolved. We recommend a top floor room that is away from the interstate if you do not want a lot of noise from cars, trucks, or other people.

Room Tip: Choose top floor and be aware that in some of the rooms you can view the interstate
  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Front Office Manager at Best Western Plus Bowling Green, responded to this reviewResponded 6 August 2018

Hello! We appreciate your business and apologize that you did not receive housekeeping for one day of your stay as that is not in keeping with our standards. We are thrilled that you did enjoy your stay and that you got to enjoy our pool and our hot buffet breakfast. We are glad that you found our staff friendly and helpful. We will use your feedback as a learning and training opportunity for our staff. We hope that you will give us another opportunity to better serve you in the future.

Thank you,
Staci Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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