There were no sheets or pillows in the room for the sofa sleeper. The front desk did not have any either. The only option was to sleep on a mattress that still had the plastic wrapper on it. My son froze the first night with no sheets, pillow, or comforter, just his clothes on top of plastic. If my son was younger, sleeping on plastic would have been dangerous. The second night we asked if there was at least a comforter for warmth and were asked, “What’s a comforter?” (Most of the staff were not fluent in English) After some discussion, we got across the point of a blanket and were provided one, but still no sheets or pillow.
Saturday morning we asked and were given a breakfast-to-go bag, but Sunday morning there was no breakfast or coffee at 8:00 a.m.
The front desk staff were seldom behind the desk. You could stand at the desk and no one came out to help you. Guests had to walk around to the back office area and say, “Anybody here?” Before someone came out. This was not a one time incident, it happened multiple times to multiple guests.
The hotel was new and clean, but the management and customer service need many improvements. More
- Free Wifi
- Free parking