My family and I came in to town for a wedding, and had booked 6 nights at the Paola Inn. We cut our stay short and opted to leave early because the service was so awful.
Upon arriving, we noticed that the TV didn't work, we couldn't connect to the wifi and the bathroom sink was clogged, to name a few issues. We went down to the front desk to see what could be done, and were met with confrontational attitudes. The attendants made us feel as though we were putting them out for even asking them to check on these things. We were told to do a scan of the channels. When that didn't work, and we called down again, they said they would send someone up to look at it, which they never did. The third trip down to complain, a very annoyed manager accompanied us back up to switch out cables, but the TV still didn't work.
Then I noticed that although I had left the "please wash the sheets" placard on the bed, as they indicated was necessary, they never washed the sheets. The mark some apple pieces my daughter dropped on the pillow was still there when I turned down the bed.
Overall, the place was really grimy feeling, the service was sub par and it really tainted our experience in Kansas.
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- Also Known As:
- Paola Hotel Paola
- Best Western Paola
- Paola Best Western