Front desk customer service was something to be desired. Had to wait 10 minutes for someone to check us in after ringing the front bell twice. Then had to wait another 5 minutes for someone to check us out the next day. Left a bag full of make up and toiletries in the bathroom. I realized it when I got home and called the hotel. They “did not find anything like that”. I know I left it there, and I know exactly where I left it. So the bag and everything in it was taken.
Thank you for posting a review. We strive for guest satisfaction and we are sorry that your experience fell short of that standard due to the service you received from our staff at that time. Your feedback helps us prevent situations such as this in the future. We would certainly be grateful for another opportunity to serve you.
The hotel was located right near T-Bones stadium where I would be attending a game. Lots of restaurants and shopping within walking. The hotel was clean and the room was nicely decorated. The hotel staff was friendly and pointed me in the right direction. Would definitely stay again if in the area.
Hotel was very clean and pool was fantastic. Kids enjoyed the weight room, and breakfast with waffles is always nice. Only issue would be the air unit was so loud, with such a new hotel you would think the units would be quiet, made all kids of clicking sounds all night long.