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All reviews typical courtyard des moines elevator and ice machine nice amenity hotel room is mobile app room key wells fargo an iron saturday morning high floor jordan creek pool area is extra towels business trip restaurants and shopping housekeeping staff
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Reviewed 30 May 2017

The outstanding team at Courtyard in Jordan Creek really went the extra marathon to accommodate a last minute request. The weather forecast turned south on what appeared to a good day to hold a wedding rehearsal dinner outdoors for my son and future daughter-in-law. With 24 hours to go, the dynamic duo of Tony and Amy were able to identify a space in the Courtyard hotel and provide the room setup and service necessary to host the wedding party and families the following evening. Without skipping a beat they planned carefully (and quickly!) ensuring the room setup was just right, access to the refrigerators was available, beverages were procured, and service staff was available and attentive to this special event. The room was beautiful and the dinner came off without a hitch - all accomplished in a very short 24 hour turnaround! I can't show enough appreciation for Tony and Amy and the team at Courtyard. Thanks folks - you helped us overcome a difficult situation and provide a beautiful wedding rehearsal dinner!

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded 5 June 2017

We were happy to be able to help you and your family and be a part of your special day! Thank you for your kind words and review. We love being able to share comments such as yours with the whole staff! We look forward to welcoming you to the hotel when you are in the area.

Have a Great Day!

Sydney Fyke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2017

The hotel is easily accessible to I-35 and I-80, it is clean and inviting. The staff are professional and friendly. The rooms are quiet, clean and comfortable. We had breakfast in The Bistro and it was delicious and the cost is reasonable. We would definitely stay at the property again, as well as recommend it to friends and family.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded 5 June 2017

Thank you for your great review. We are delighted to hear that you enjoyed your stay and that our staff took great care of you! We appreciate your recommendation and look forward to welcoming you back on your next visit.

Have a Great Day!

Amy Trostle

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Reviewed 7 May 2017 via mobile

This was our first trip to Des Moines, there were many places to stay in the area.
It turned out to be a great choice, the room was was comfortable.
We checked out the pool but didn't use it. It looked very clean and felt warm.
We picked up some wine from the bistro at night. It was good and a good price.
Then we had a quick breakfast at the bistro before we hit the road in the morning.
I would recommend this courtyard to all of my friends!!

Stayed: May 2017, travelled as a couple
Thank Gail U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded 12 May 2017

Thank you for your review. We are delighted to hear you enjoyed your stay- especially our Bistro! We appreciate your recommendation and look forward to seeing you again when you are in the area.

Have a Great Day!

Amy Trostle

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Reviewed 2 May 2017

The hotel is newly renovated and looks very nice. The rooms were well appointed and the space was well situated to maximize space(Queen Suite). The Bistro was a nice amenity and the breakfast food was good. Drinks in the evening were a nice way to enjoy the evening....we were able to play games in the lobby while unwinding with our cocktails. Most of all was the EXCELLENT service we received from check-in to check-out! Staff made a point to remember our names and were continually asking what they could do for us. Very clean rooms, restrooms, gym, and pool area. Only thing missing was complimentary coffee in the lobby area. I would definitely return and recommend to friends and family.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank 4OHTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded 12 May 2017

Thank you for your great review on your recent stay with us. We are pleased to hear that you enjoyed your long weekend getaway and appreciate the recommendation. We look forward to seeing you again soon.

Have a Great Day!

Amy Trostle

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Reviewed 14 March 2017 via mobile

Weekend getaway with family. We are from Kansas City and family from MN. The rooms have all been refurbished. They are beautiful and very comfortable. This is going to be our new weekend getaway place from now on. It us close to shopping and many many great restaurants. The GM...Bryan is very friendly and professional. We had a small problem with a desk clerk and Tim..assistant manager took care of it immediately. We also enjoyed Matt the first night at the bar/restaurant. He is great at his job. Convinced us to all have a few drinks and something to eat. Him and the afternoon/early evening manager...Chris were very good at their jobs. They both made all of us feel at home. These are what we look for in a hotel. Well maintained,clean,good location to activities and professional, helpful and kind employees. If you have happy employees,you have happy guests. We will definitely be back. We are going to try to visit about once a month pr so. Thank you Bryan for making this a great destination for us It is only a 3 hour drive for us.

Stayed: March 2017, travelled with family
1  Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded 17 March 2017

We appreciate you taking the time to rate and review our hotel and staff. We love hearing that this was a great place for a weekend for your family and that our team took great care of you! We will make sure to share this feedback with Bryan and his team! We would love to see you back each month and look forward to getting to know you better.

Have a Great Day!

Amy Trostle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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