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All reviewsmount kinabalubreakfast and dinnerrabbit housedeluxe roomnice viewkundasang townmountain viewwall fansoupwar memorialhuge balconychinese teawater heaterextra mattressstrategic locationsized bedporing hot springs
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Reviewed 24 April 2016

Easy n friendly checking in
Fair sized room n clean wash rooms
Decent dinner n breakfast
Great ambience.

We checked in with another couple for a 1 night 1 say stay. We were very impressed with the hotel and strongly recommend it to everyone.

Stayed: February 2016
Thank chelvijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2016

Very beautiful panoramic views. I can see the beauty and uniqueness of Mount Kinabalu from my room because my room standing right in front of Mount Kinabalu. I greatly admire the beauty surrounding the hotel where the flowers are beautiful and green pine trees and the sound of crickets and birds are all very calming my mind. The hotel location is not far from the Village Dairy Farm and Kundasang War Memorial ..buah and vegetables are readily available for not far from the hotel. Kentucky Fried Chicken (KFC) is also available here less than five (5) minutes drive. Staff here are friendly clean room conditions also .. Stay at this hotel to experience first-hand experience and feel for themselves the beauty of the mountain scenery at this hotel

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Service
Thank ctfazillarem73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2016

We stayed at the lodge as part of a honeymoon tour organised through Kuoni. Whilst we expected to stay in some basic lodgings throughout the tour, there is a vast difference between basic and somewhere that is tired, run down and generally poor.

Yes, the views from the veranda were great but I could have got the same view from the road outside the place.

In terms of location, it wasn't too far from Kinabalu Parks HQ however it was still at least a 15 minute drive and I am convinced that better accommodation could be found within a similar radius.

The bedrooms were clean however they were stuffy, the bedding uncomfortable and the shower little more than a trickle. Every time we, or seemingly anyone else in the resort, flushed the toilet we had to listen to the water tank right outside our window (lovely view) rumble on for an inordinate amount of time. Alongside this noise was the noise from anyone and everyone outside the room, the shaking of the lodge anytime the neighbour moved and all the noise from the neighbours due to paper thin walls. Trying to sleep when your neighbour decides to watch the Chinese cooking channel all night and you can hear every word is less than easy. A call to reception on the out of hours number provided offering no assistance as they simply didn't answer.

The promise of wi-fi was a joke. Yes there is a secured network and yes you get the password however whilst it can be unlocked it cannot be accessed so a little defunct really.

Breakfast was a strange affair with chips and chicken nuggets one morning and what appeared to be spaghetti bolognese the next. There was very little choice and when food ran low the lady manning the serving platters appeared extremely reluctant to replenish them despite there being hours of service left.

For dinner choice was again limited and what came alongside the rice was generally just bone. On what appeared to be a fist sized serving of chicken one evening I struggled to find a couple of mouthfuls of meat! Cheap cuts were clearly the order of the day.

All in all this was the worst accommodation I have ever stayed in and we will not be returning.

  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank 1984LAD2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kpineresort, General Manager at Kinabalu Pine Resort, responded to this reviewResponded 3 June 2016

Dear 1984LAD2016

Thank you for taking time to review us on TripAdvisor.

We are disappointed to learn that our services and facilities did not meet your agreement. And we do realise that we may not live up to each individual expectations.

Whilst providing magnificent Mt. Kinabalu views from the comfort of our rooms, it has been our priority to offer best service and hospitality to our valued guests.

Detail information are placed in every rooms to ensure guests' convenience in requesting assistance from our dedicated staff at any time of the hours, whenever required.

Thank you for bringing up the issue pertaining to our wifi service. The occasional unstable internet connection in the rural area is beyond our control but rest assured, we will try our very best to improve it.

All your comments have been noted and we take them as constructive criticisms to further improve our standard and services in ensuring satisfying and enjoyable stay for our guests.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2016 via mobile

Staff are pleasant, accommodation is clean and functional. This is not 5 star luxury, but it doesn't try to be either...

You come for the view, Mount Kinabalu on the doorstep. Our only real complaint is the lack of things to do locally? We stayed 2 nights as part of a longer trip and had excursions during the day, but quickly exhausted the local area of entertainment in our free time. Ok we could have climbed the mountain but chose not to.

I think they are pushing it to say that they cater for "western palates", however I'm in two minds as to whether they should? If you come to Malaysia, you should expect to experience it fully, that said I have pretty much had my fill of rice after 2 weeks.

Stayed: April 2016, travelled as a couple
Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2016

the staff is okay, the breakfast buffet is very limited in variety, the rooms are very clean, but needed more ventilation / better fan system (only 1 oscillating fan available) - get hots during the sunny daytime (fine at night though - as it gets chilly outside). superb view of mount kinabalu, with only slight annoyance of some sort of wall separating the hotel with the populations besides it

Room Tip: get a room with direct view of the mount kinabalu..you could see the peak during sunrise
  • Stayed: April 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Mohd Safuan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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