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Reviewed 23 July 2017

The main thing about this hotel are the people, most of them are very attentive and friendly, I'm coming back next year
The pool is still closed, food and drink good, free parking, this hotel is close to trinidad and you can know all the museums and attractions

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Canoso C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridel F, Director General at Hotel Ancon, responded to this reviewResponded 3 August 2017
Google Translation

Estimado cliente:
muchas gracias por su opinión. Nos complace que se haya sentido a gusto acá con nosotros y que haya repetido su visita. Esperamos volverlo a ver nuevamente pues ya usted forma parte de nuestra gran familia. Una vez más gracias y si desea comunicarse directamente con nosotros lo puede hacer a través de las siguientes direcciones electrónicas: relaciones@brisastdad.tdad.tur.cu (Relaciones Públicas) o asubdirector@brisastdad.tdad.tur.cu (Director General).

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Reviewed 14 June 2017

I stayed the 3 night low two nights in all inclusive. This place is the worst possible place to hope to relax by the sea. The reception is deplorable, the staff unfriendly, no service, no pool or a under construction theater impression.
Except my room which was located in the new wing of the hotel was comfortable even though the fridge was empty is unplugged!


Finally I think that all that is supposed to be made available to all inclusive customers is actually resold to black market to other type of tourist.
Even when I asked for a mojito, I was told no lemon! a shame !
I can say that i shouted, and that I went to see the lobby to complain, without much result
A real strip of stupid, they didn't have understand anything . Don't go ! There is another hôtel next those one, seems to be better but not tested !

Room Tip: best idea is to look elsewhere
  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Service
4  Thank kali_371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridel F, Director General at Hotel Ancon, responded to this reviewResponded 3 August 2017
Google Translation

Estimado cliente:
muchas gracias por su opinión. Lamentamos mucho que a usted no le haya agradado nuestro hotel. Analizaremos con los departamento implicado los comentarios que usted refiere. Una vez más muchas gracias. Si desea comunicarse directamente con nosotros para agregar alguna información más lo puede hacer a través de : relaciones@brisastdad.tdad.tur.cu (Relaciones Públicas) o asubdirector@brisastdad.tdad.tur.cu (Director General).

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Reviewed 8 May 2017

Cuban resorts have a reputation for being not up to the standard of resorts in other parts of the world, and that holds true with Hotel Club Ancon. The most frustrating part is that the hotel could easily be much better with a few changes.

The positives:
1. If you're looking to just hang out on the beach, the location is terrific, right on a beautiful beach with calm waters.
2. The lobby is quite pretty.
3. The rooms, while by no means luxurious, are clean.

The negatives:
1. The staff need serious customer service training. The front desk staff was very transactional and not at all welcoming, odd given that the Cuban people are known for being friendly and welcoming. For example, when I arrived I had no Cuban currency, but was told they couldn't convert money until the next morning at 8:30 (so I had to pay my driver in Canadian $). The next morning, I was told I still couldn't do it, and when I asked when, they said, "Later." I ended up making my way into town and exchanged currency at another hotel, because the banks were closed. That may not sound like a big deal, but the overall demeanor never made me feel like they cared about me as a guest.
2. The beach/pool bar - the food was terrible (don't order the pizza a.k.a. how do you mess up pizza?) and none of the people working here give the impression they want to be. Also, they serve drinks in tiny plastic cups that makes it impossible to lounge on the beach without having to return for more.
3. The buffet food - not terrible, but not great (although from what I hear, this is par for the course for most Cuban resorts).

The hotel is fine, but better customer service would go a long way to make this a premium resort.

Room Tip: Pay a little more for the 'tropical' rooms with a view.
  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Erik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridel F, Director General at Hotel Ancon, responded to this reviewResponded 19 May 2017
Google Translation

estimado cliente, muchas gracias por su opinión. La tendremos muy presente para mejorar la calidad de nuestro servicio. Trabajaremos en los aspectos negativos que usted nos señala para erradicarlos o minimizarlos según nuestras posibilidades. Realmente le agradecemos su crítica que ha sido muy constructiva. Si desea aportar lago más para mejorar nuestros servicios y nuestra imagen lo puede hacer a través de los siguientes e mail: asubdirector@brisastdad.tdad.tur.cu (Director General) o relaciones@brisastdad.tdad.tur.cu (Relaciones Públicas).

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Reviewed 28 April 2017

Hands down, one of the worst hotels I have ever stayed in. We visited this hotel for 2 nights as park of Thomas Cook's classic Cuba tour. We checked in as all inclusive. Hotel itself from the front looks lovely, beach is beautiful - although very shelly (wear flip flops or else you will cut your feet to bits). However, the pool was being renovated so there was a building site outside the lobby. Bar was ok, very limited choice. The food was awful - if you like bones in everything, go to this hotel. We had raw fish, snotty eggs & one of the signs said beef - when I bit into it, it was beef liver. I have never heaved so much in my life. The second night, we couldn't face the food in the main restaurant, so we opted for the Italian downstairs. Food in here was better than the upstairs restaurant. Quick service, cant really complain - apart from it being freezing down there. Outside seating area is nice, apart from the building site. Rooms are clean, air-con sounds like its going to blow up, maids in daily & no balcony to our room. Wouldn't stay here again.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
6  Thank Staceysharon379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017 via mobile

We were on small group tour and the guide checked us in. Our room 8135 was almost 200m from reception over an uneven and sometimes slippery surface. At the end we had to carry our cases up two flights of stairs. The room had a stunning view over a wide sandy beach. We arrived in time to see a red sunset.

The first night and morning we had to queue a short time to enter the main dining room as there were large tour groups in house. Other days there was plenty of spare tables. On the last day we learnt there were other dining rooms but you needed to book either the night before or before 9.00am for that evening.

The swimming pool was under reconstruction but who would want to swim there when there is such a beautiful beach. Our guide assured us it was safe to swim there.

TIPS ON CUBAN HOTELS ETC.

The following is to assist you in your hotel accommodation in Cuba. It is not intended to put you off going there.

In no way are these comments directly made about this hotel, but generally they applied some way or other to all the three star hotels we stayed in. At times some of our group stayed in four star hotels and many of the aspects also applied to them.

Mobile phone reception is available in all cities we visited. However iPhone 7's did not work. We did not hear of problems with other phone or models of the iPhone.

Staff at reception could generally speak and understand English but ask them anything that has nothing to do with reception they may be challenged. This applies more so with wait, bar and house maid employees.

Don't expect carpet on the floor
The air conditioners in all our rooms worked but on many of them the thermostat did not and the room became too cold.
Rooms are generally clean and on occasions were cleaner than some large chain hotels
Bed linen and towels are clean and in some cities cleaner than what you would have at home.
Power voltage can be different in outlets in the same room. Travel with appliances which can automatically change from 110V to 220 or 210V.
Power outlets are two pin and generally accept round or flat pin.
Power outlets are limited. In one hotel our room only had one which worked. Take double adaptors and or power boards with you.
There are no dedicated power outlets to charge a phone or tablet etc.
No facial tissues are provided.
Soap was always available but to be sure take a few bars as backup.
Body lotion, shampoo and conditioner is not provided.
Hair dryer probably not available
Unlikely there will be a plug in the hand basin. Take a universal plug with you.
Some rooms had a safe, some didn't and one charged 1 CUC (1 Euro) a night to use it.
When you leave a dining room or bar make sure you have paid for your drinks, coffee etc even if you think it was included in your room tariff. If you don't, some one will come knocking on your door for it even if it is late in the evening.
There are no tea or coffee facilities. Take your own mug, tea, coffee, whitener and small electric travel jug
Don't expect a bar fridge.

Drinking water:- we "suggest" you take a few small empty drink bottles with you. Boil water in your jug until the appliance automatically turns itself off. Cool the water in the jug/mug/drinking glass (pour slowly to avoid breakages.)
We did this in all cities except Camague where the guide told us it smelt and tasted funny. We have done this in China, over ten years ago, Vietnam and some South American countries.

Breakfast, Always a wide variety of choices. Hot food not necessarily hot. We overcame this by having an omelet cooked in front of us.

Evening meal, If you are looking for a steak forget it. Prior to the main course a salad is served. There is little variety in the main course. The choices are, chicken, fish, pork and shredded beef, always with rice and or black beans. Many meals are finished with ice cream. You don't go to Cuba for the food.
We thoroughly enjoyed our two week vacation in the country but at times you have to remind your self you are in Cuba now. Take everything with you that you may need as once there it would be very difficult to source.

There is virtually no begging as the country. It has an extremely good social security system with free health and education. We did not see anyone sleeping rough on the streets

At no time did we feel unsafe but that could have been due to the guide not taking is to unsafe areas. However, we did walk during the day in some areas in Havana and Santiago De Cuba.

We found Cubans to be a little shy or reserved but a smile or a thumbs up gesture went a long way.

If you have bothered to read all the above please don't be put off by it. Just be prepared and enjoy the experience. We certainly did.

Stayed: April 2017, travelled as a couple
10  Thank Kayjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridel F, Director General at Hotel Ancon, responded to this reviewResponded 19 May 2017
Google Translation

Estimado cliente, muchas gracias por su opinión, es cierto que la piscina está en remodelación capital y esperamos que ya pronto esté lista, pero como usted bien dice, la playa es espectacular. Quisiera solo hacer algunas aclaraciones sobre los restaurantes especializados y es que efectivamente existen 3 con la modalidad de a la carta, los mismos se reservan el mimo día en la mañana a partir de las 8.30 en la oficina de relaciones públicas justo al lado de la recepción en el lobby del hotel, no hay que reservar la noche antes. Si desea hacer algún otro tipo de comentario directo con nosotros le enviamos nuestros contactos personales: asubdirector@brisastdad.tdad.tur.cu (Director General) o relaciones@brisastdad.tdad.tur.cu (Relaciones Públicas).

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