I use the Best Western Plus Des Moines West Inn & Suites, Clive, Iowa whenever I stay in Des Moines. It is my motel of choice because of the location, quality rooms and amenities, and friendly helpful staff.More
- Free Wifi
- Free Parking
I use the Best Western Plus Des Moines West Inn & Suites, Clive, Iowa whenever I stay in Des Moines. It is my motel of choice because of the location, quality rooms and amenities, and friendly helpful staff.MoreShow less
Thanks you, likewise we love hosting you every time you come through our fair city and stay with us. All the best in your travels and stay safe.
Modern, clean hotel on west side of DesMoines. Evening social provided enough food that we didn't have to go out for dinner. Easy on/off of I-35. Cracker Barrel next door if necessary. Neat, clean, comfortable room. Extremely friendly, helpful staff. Breakfast was average with both hot and cold choices. Would stay again.
Thanks for the good words about my hotel. I am glad you enjoyed our evening reception?social hour. It is a great way for our guests to come out and enjoy each other's company as well as the snacks and wine. All the best in your travels and we hope to see you again.
This hotel seems newly remodeled and the king bed room was very nice. Because it was a Tuesday night, there was free pizza and beer provided in the eating area. We didn’t even have to go out for dinner that night. Front desk staff was very helpful. Breakfast was just average.
Thanks for the great review. I am glad you enjoyed our hospitality and the free social hour hors d'oeuvres. All the best in your travels and Happy New Year.
Had a wonderful stay at this BW Plus. Beautifully decorated. Very comfortable. Easy access to I 35. A lot of nice restaurants near by. We would definitely stay here again. It is a notch above the other comparable properties. Definitely worth the cost, which was excellent.
Thanks Tom for the good words about my hotel. I am glad you were able to enjoy your stay with us and we look forward to hosting you again in the future. In the meantime happy travels and stay safe.
The hotel has been remodeled, well not really. What Best Western really did is replace the flooring and a couple of other things. The hotel is seriously dated. Don't believe me just look at all the door casings. I rented a room with a jacuzzi. The acoustics in the room were awful. New floor, but old jacuzzi with hair in it. Bed was ok for best western. Front desk service was good with free soft drinks and cheap pizza. I had King Kong above my room. I recommend getting a room on the top floor if you have to stay here. Apparently the other reviewers don't travel too much and I am not sure where all the good reviews are coming from. The building does look nice on the outside and the lobby is nice. I wasn't happy with my overall experience though.
Dear James, I am sorry for your experience but it seems your inconvenience was mainly due to an inconsiderate guest in the room above you and our decorating choices. I am sorry for that but no matter how much a hotel iis build to resemble a bunker with thick walls and floors it will not isolate you from other people's lack of consideration. I wish you had given us a call at the front desk so we could have called King Kong and asked him to be considerate of your comfort and well being.
Furthermore I understand your frustration at being charged for not declaring your cat. At check in you sign in a guest registration that obligates you to declare your pets. It says no cats. You chose to ignore that and brought in your carrier with the cat in through the side door. Would you like to see the picture of yourself bringing in the carrier? We have it on security cameras in the hallways and we also found a lot of cat hair left in the room. I am sorry you got caught and charged but it seems to me that you display the same lack of consideration for other guests as the guest you complained about. I would be nice if you shared the whole story to this forum.
Our stay was exceptional. David is an amazing employee, he made check in a breeze. He is very knowledgeable about the area, giving recommendations on places to eat, places to visit and activities for the family. You could tell he loves his job. Housekeeping did a great job, paid alot of attention to detail. The hotel is clean and comfortable, very welcoming. The beds were very comfortable and the couch was great for my child to sleep on. You can tell the owner takes pride in his hotel. I would most definitely stay at this hotel again.
Thank you Sara for these wonderful words about my hotel but mostly about my staff. Yes, I am proud of them and would like to thank you for noticing their unceasing efforts to make your stay comfortable and memorable. All the best in your Holiday travels and Merry Christmas.