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“Pleasant Surprise”

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DoubleTree by Hilton Hotel South Bend
Ranked #5 of 30 Hotels in South Bend
Certificate of Excellence
Reviewed 19 August 2017

Clean, comfortable room in a modern hotel with late night venues nearby, and bustling, well attended, large Saturday Art street craft show surrounding the hotel. Pleasant staff, quiet downtown location, with very nice facilities. WiFi worked well also. 20 minutes from the airport, van service ends at midnight - could also offer 24 hour van service.

Room Tip: Fellow travelers stayed on 2 other floors, no issues or preferences.
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Pranom J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 1 September 2017

Thank you for your 5 star rating! I love seeing such great words about your experience with us. I look forward to your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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60 - 64 of 887 reviews

Reviewed 18 August 2017 via mobile

The place was decent to start. Staff was always polite... But lack common sense. I asked them to send a package and they did... But got the address wrong.

It cost me $125 to get the package to the right place, BARELY in the nick of time..
They didn't seem too concerned about it.. I had to suggest they pay the $125, because why would I lose $125 because of a mistake they did?

Bar is average. Food is average.

Rooms were clean!

Parking is tight. Very short.. So if u have a truck, good luck!

Stayed: May 2017, travelled on business
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 26 August 2017

Thank you for your review. I am very sorry you encountered a number of issues during your stay. I will address these issues moving forward. Thank you again for your review.

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Reviewed 15 August 2017

The Doubletree has a central location and great views from the room. It needs refurbishing because everything was well worn.The young man who helped us with the luggage was courteous and caring. He was helpful in giving us information about restaurants and so on. However, we never got wifi service during our stay. The restaurant service was less than adequate. They not only got our order wrong during one meal, the waitress during breakfast was peeved that we did not eat the buffet breakfast and was less than helpful.

Room Tip: Choose a room facing the river and the park.
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  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Meera V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 26 August 2017

Thank you for your review. I am very sorry you encountered a few issues during your stay with us. I will address these issues for the future. I hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

I always have an excellent stay. The staff is very friendly and the rooms are always clean. Easy access to the highway and close to everything. There is a great Starbucks in the building. The hotel has incredible views of the river and the raceway

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank migidit2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 26 August 2017

Thank you for your review! I am thrilled to hear of our staff's friendliness! Friendly and clean are the goals we always strive for! I hope to see you return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Double Tree had a nice view of the river and centrally located to many restaurants. Sheets, pillow, beds, and room details were really nice. Good value for business traveler. Fitness and breakfast areas were nice too. I have stayed there a couple of times and would again.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert W, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 26 August 2017

Thank you for your 5 star rating! I love seeing such great words about your experience with us. I look forward to your return!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel South Bend

Address: 123 N Dr. Martin Luther King Jr. Blvd, South Bend, IN 46601
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Bend
Price Range: €104 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel South Bend 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
With over 6,000 square feet of meeting space onsite, and an additional 150,000 square feet located in the adjacent Century Center Convention Complex, The Doubletree Hotel by Hilton is South Bends premier hotel for meetings and events. This 295 room luxury hotel is conveniently located in downtown South Bend within minutes of Notre Dame, St. Mary’s College, and the College Football Hall of Fame. As the only full service Hilton Hotel in South Bend, you can expect the highest level of service that is synonymous with the name Hilton. Enjoy spectacular views of the St. Joseph River along with easy walking to many of South Bends most popular attractions. Our onsite dining features locally inspired dishes that are sure to satisfy even the most discriminating critic. Whether travelling on business or for pleasure, The DoubleTree Hotel by Hilton South Bend will meet the mark every time. ... more   less 
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Also Known As:
Marriott South Bend
South Bend Marriott

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