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All reviews cracker barrel under renovation place to sleep parking lot rooms are clean would definitely stay here again first floor hallway dogs
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2 - 7 of 78 reviews
Reviewed 18 June 2018

We were pleasantly surprised when we stopped on a very busy night in May 2018. The clerk said that she had a couple of rooms available and to our surprise one on the first floor. Room was clean, beds were comfortable and no noise from hall. Cracker Barrel right next door for meals. Would stop again when in the area.

Date of stay: May 2018
1  Thank roadmap2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018

Have stayed in this location for years but probably won't go back. Used to be outdated and slightly worn but comfortable and quiet with convenient food and gas nearby. Was recently renovated to prison like conditions, no rugs or upolstered furniture anywhere, noise level has gone through the roof due to laminate floors and cheap hallway carpets. No clock,broken remote and pervasive smell of body odor completed the picture. No AM coffee or good vending machines ( took change only ).

Room tip: Second floor of you can do stairs
Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank turquoisephoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Richmond, responded to this reviewResponded 29 May 2018

Dear Guest, Thank you for your feedback. We sincerely apologize for your unpleasant stay as a result of the inconveniences you experienced with the size of the room and the comfort of your bed during your recent stay. Please know the window condition you describe is an exception to our guest commitment and as such, we apologize for the noise inconvenience you describe. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. The service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Very happy we chose Motel 6. Made a last minute booking. Pet friendly and close to everything. Very clean and up to date. Customer service was very helpful and accommodating. We would absolutely stay here again.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Modified44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

I was excited to get a room with a Jacuzzi. We paid a little extra for this luxury. The Jacuzzi was dirty and the drain was broken so we couldn't fill the Jacuzzi with enough water. The front desk did not seem to care. When checking out, no one asked how are room was or actually anything. Just took the key, while on her cell phone.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Kristen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Richmond, responded to this reviewResponded 3 May 2018

Kristen, The service experience you describe is not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your stay to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

This place offers nothing. Our room was clean but that's all. There was no place to sit except the bed and 2 hard wooden chairs that are uncomfortable. They don't have a clock in the room nor a coffee pot. There's only two lights in the whole room so it's very dark. This place doesn't offer breakfast all they have is coffee 24 hours a day in the lobby that's old. There's not any breakfast Continental donut nothing. This place on my opinion is clean but that's it. Staff people cleaning their rooms very rude I just want to say I would never ever ever stand this whole again.

Date of stay: April 2018
Trip type: Travelled on business
Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Richmond, responded to this reviewResponded 1 May 2018

Lou, Thank you for taking the time to share your review. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. We sincerely apologize for your unpleasant stay as a result of the inconveniences you describe. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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