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“Wife was in rehab”

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Best Western Plus West I-64
Ranked #1 of 2 Hotels in New Albany
GreenLeadersSilver level
otispark
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wife was in rehab”
Reviewed 30 January 2012

While my wife was at a rehabilitaion facility in New Albany, In. in December of 2011, I found a very nice motel with a good breakfast at this establishment.

  • Stayed December 2011, travelled solo
    • Value
    • Location
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Helpful?
Thank otis17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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412 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bloomington, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2011

As a Platinum Priority Club member, this is the best stay I have ever had at a Holiday Inn Express! The Staff was very friendly and welcoming and the room was wonderful. I will stay here anytime I am in the area...

Room Tip: They had a great outside shuttle service, that was very reasonable and friendly.
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  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank Gasman33357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conover, North Carolina
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 28 October 2011

Stayed at the holiday inn in louisville ky and must say, huge let down. My office manager had booked our management staff into 4 king suites through hotels.com. Once we arrived after the horible time we had finding the place and crossing the river because the only bridge was out. We were told they could not accomodate our reservations. The staff at the front desk was friendly however they would only put us in two suites and two doubles. This wouldn't be a real big deal had we not had conformation for the kings or at least got some form of acknowledgement from management in the form of rate reductions. We were charged the same for the standards that we were supposed to be charged for the king suites. Doesn't seem fair! The rooms themselves are old and seem to be laid out very oddly. The king suites actually look like they are supposed to be doubles that management pulled one of the beds out of and put a big tub in its place. The tub sits on a big tile deck in the middle of the room with no steps to reach it. Definately wont stay again.

  • Stayed October 2011, travelled on business
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Helpful?
Thank cjournigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
Reviewed 10 October 2011

Excellent service was provided by the hotel management and staff for a girls softball organization which utilized 16 rooms. Many thanks to the staff. Strongly recommend....

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dave e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lodi, oh
2 reviews
Reviewed 23 September 2011

We signed a contract for a meeting room with them for $100 per day as long as we had booked 10 sleeping rooms as well. Our attendees did book the 10 rooms, but the hotel charged us $175 per day for the meeting room as they said some of our attendees booked on line rather than at the hotel...that was never part of the contract. They never told us that all rooms must be booked direct with the hotel. When we called they--they said too bad, we have already charged your card and we will not issue a credit! What ever happened to customer service? We sent a lot of business their way---at least they could honor the contract that we had with them. DO NOT TRUST THEIR SALES DEPARTMENT!!!

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSsales, Manager at Best Western Plus West I-64, responded to this review, 26 September 2011
Thank you for reviewing our Holiday Inn Express. We appreciate your business and we value your feedback. We are sorry to hear that you were dissatisifed with your experience at the hotel. Please know that we do not take such comments lightly. We want each and everyone of our guests and clients to know that we do appreciate them and we strive to provide exceptional guest service. I apologize that we fell short of satisfying you. As you noted, we issue contracts for our meeting space rental as well as our group rooms. Our Holiday Inn Express issued a contract for this particular event stating that the Meeting room rental would be discounted based on the roomnights utilized within the Group Block that we reserved on behalf of this specific company. The Group Rate was designed to offset the additional meeting room discount. Unfortunately, the attendees of the event did not book rooms through the Group Block at the agreed rate, but instead reserved rooms on thier own through third party booking sites. This not only made it impossible for us to track at the hotel, but also did not make up for the meeting room rental that was already discounted by 50% to accommodate the budget we needed to meet. Again, our sincerest apologies for your dissatifaction. Thank you for the opportunity to work with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus West I-64

Property: Best Western Plus West I-64
Address: 411 W Spring St, New Albany, IN 47150-3615 (Formerly Best Western Louisville West)
Phone Number:
Region: United States > Indiana > New Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Albany
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Best Western Plus West I-64 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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