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14 - 19 of 781 reviews
Reviewed 9 September 2018 via mobile

Construction going on, too cheap to get more than basic cable and half the channels also don’t work, and they charge $40 for parking. Girl at front desk was bichtchy. Place is garbage for a “luxury” hotel. What a joke

Date of stay: September 2018
Trip type: Travelled solo
Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 10 September 2018

Rob,
We are sorry to hear that your most recent visit to the Sheraton did not meet your standards. We apologize for the inconveniences you have experienced here at the Sheraton. Your comments will be shared with the proper staff to ensure our hotel accommodates and improves the quality of travel we provide. Thank you for your business as well as your time. Best Regards, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018

I stayed here for work and the hotel is nice but the breakfast is just a little slow. Otherwise, the hotel is great. My room was always cleaned, a very convenient location and prompt room service too.

Date of stay: August 2018
1  Thank sbell847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 10 September 2018

Thank you for your recent feedback! We appreciate your positive comments about the Sheraton Indianapolis City Centre Hotel. We hope to see you again when your travels return to Downtown Indianapolis. Thank you for your business. Best Regards, General Manager

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Reviewed 28 August 2018

This location was not nearly as impressive as other Sheraton's we have stayed in.
The bathroom was very odd, in that the toilet was actually placed against the sink/countertop, so that you had to reach underneath the counter to flush the toilet!
I prefer not to wash up or brush my teeth so near to a toilet.
The second thing we noticed was they only provided 2 bath towels, 2 hand towels and 2 wash cloths. We travel frequently and are accustomed to the bathroom looking "full" of necessities.
The rooftop pool was the deciding factor in staying there, and we discovered they were out of towels up there...
They were good to bring some when my husband requested.
The pool deck over looks Monument Circle which is nice!
The lobby gives an impression of a great hotel, so the rooms pale in comparison.
The front desk staff were nice, and the housekeeping staff we encountered were super friendly.

Room tip: Some rooms over look Monument Circle which is nice.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 30 August 2018

Denise, we are sorry to hear that your recent stay did not go as planned. Although, we hope you were able to enjoy the remainder of your stay with us here in Downtown Indianapolis. We thank you for your business as well as your time. Best Regards, General Manager

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Reviewed 27 August 2018

We took our two grand kids for a weekend and had a wonderful time. We had a king suite and it was very nice and clean. The roof top pool is very nice with a view of monument circle, almost right on the circle. They also have their own parking garage valet optional. Parking is a big pricey I thought.

Date of stay: June 2018
Trip type: Travelled with family
Thank Sheldon Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 30 August 2018

Thank you for your positive feedback! We are more than happy to hear that you enjoyed your stay with us here at the Sheraton in Downtown Indianapolis. We would love to have you back when your travels return to Downtown Indianapolis. Thank you for your business as well as your time. Best Regards, General Manager

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Reviewed 27 August 2018

Even though there are still brochures neatly placed in the front desk, the loyalty program of Sheraton is no longer SPG but rather Marriott rewards. The lobby was spacious with a generous lounge area, even a long table reminiscent of an Apple store. There is a desktop computer area with printing capabilities (free for 45 minutes use), a pantry with food, drink and amenities, and a Starbucks. I thought entering the squeaky old (I would even say antiquated) elevator was an ominous sign. Yet first impressions do not last long as you enter the large carpeted room with comfortable silk beddings, a lounge chair with a pullout ottoman, a working desk area, cabinets, tub and toilet. An empty refrigerator is ready to be stocked as CVS Pharmacy is right around the corner. The Memorial Circle is just behind the hotel and the Circle Center mall is 3 blocks away. There is even a bus stand just outside and of course endless restaurant possibilities, including several steakhouses, Italian (Giordano’s), Hooters, P.F. Chang’s, Old Spaghetti House and more. There is also a church across the street. Staff are also very friendly and efficient (a shout out to Mike of the front desk). Definitely, second thoughts are not needed to come back here.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank drjohnled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 30 August 2018

Thank you for taking the time to leave us positive feedback after your recent stay! We hope to see you again when your travels return to Indianapolis. Thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager

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