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Sheraton Indianapolis City Centre Hotel
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Reviews (751)
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6 - 11 of 751 reviews
Reviewed 19 April 2018

This is a good choice for downtown Indianapolis. It is located closed to the circle, and not far from the world famous St. Elmos Steakhouse. The check in was fast and friendly, the staff was cheery, the room was clean, and my stay was pleasant and uneventful.

The only negative is the elevator situation, although they are working on it. The wait at prime time can be long. Other than that, it's a great choice in the downtown area.

  • Stayed: April 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Dorkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 20 April 2018

Thank you for taking the time to answer our Guest Satisfaction Survey! Our staff is more than happy to hear you enjoyed your stay with us here in Downtown Indianapolis. We appreciate your patience during the time of our renovations causing our elevators to take more than the average time to service. We will be in full working service with 4 new elevators in no time! We thank you for your feedback and hope to see you again soon! Best Regards, Bill Seitl, General Manager

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Reviewed 16 April 2018

The room was average. It felt a bit small if anything. The toilet was partially tucked under the vanity in the bathroom which was odd. The room was clean and the bed was comfortable. The view was ok. I was disappointed that we were placed only one room away from the elevators although it was specifically requested that we weren't. The elevators are old, loud, and easily heard while in the room.

Room Tip: Do not accept a room near the elevators. They are loud and easily heard while in the room.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank lewis851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 17 April 2018

Thank you for taking the time to answer our Guest Satisfaction Survey after your recent stay here at the Sheraton! It looks like we have fallen short of our goal with you during your recent travels. We apologize for the inconvenience you experienced with your guest room not meeting your expectations. Our staff does its best to accommodate any requests that are mentioned prior to arrival and are sorry to hear we missed our mark. Although, we hope you enjoyed the easy access to many main attractions in Downtown Indianapolis. We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager

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Reviewed 11 March 2018

The 10th floor breakfast room had great food and an excellent view. I had a corner room with a great view of the Post Office and street views. The room was clean and comfortable. Parking was easy and convenient.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank JeffH1056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 13 March 2018

Thank you for your recent feedback! Here at the Sheraton, it is our goal to create a memorable stay for you and your guests. We are more than happy to hear we could reach that goal with you! It is great to hear that your guest room accommodated your needs as well as the location of our property. Our staff would love to have you back when your travels return to Indianpolis. Thank you for your time. Best Regards, Bill Seitl, General Manager

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Reviewed 1 March 2018

nice hotel, good location, nice rooms etc. let down was the food. its the usual - did they heat this up in a microwave? in this case, certainly the case. food was room temp in the middle. always the challenge with a chain like this - who is in the kitchen? min wage? stick to burger sand fires and I am sure its great.

Room Tip: pass on the restaurant, unless your eating burger and fries
  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 8 March 2018

Thank you for your recent feedback, John! We strive to create a wonderful experience during your stay and we are sorry to hear we missed our mark.The proper staff members will be notified about the experience you had while dining with us. Although, we hope that the remainder of your stay went well and we could accommodate your needs. Thank you for your time. Best Regards, Bill Seitl, General Manager

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Reviewed 19 February 2018 via mobile

Great hotel, great location. Hotel has a beautiful lobby. The bar area is very versatile- can accommodate large groups but is also intimate. We will definitely stay here again. Close to restaurants and multiple theater locations.

Stayed: February 2018, travelled with friends
Thank heatherll2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 20 February 2018

Thank you for taking the time to inform us of your most recent visit to the Sheraton. Here at the Sheraton, it is our goal to create a welcoming environment for you and your guests and we are more than happy to hear we could reach that goal with you! It is great you had the opportunity to experience the wonderful new renovations in our hotel throughout the building. We would love to have you back when your travels return to Downtown Indianapolis. We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager

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