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“Shocking” 2 of 5 bubbles
Review of Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
Ranked #52 of 178 Hotels in Indianapolis
Indiana
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Shocking”
2 of 5 bubbles Reviewed 10 February 2012

We just returned from a two night stay. What a disappointment for what I have always considered a top notch hotel chain. The first room I was given had an oil type space heater because the room unit didn't work. When I called the front desk I was lied to an told "we are between seasons and the room heating units aren't working". I informed her that this was not acceptable and she moved me to a room with heat. Guess that room was unaware that it was between seasons. Oh and others people that was with us.....well they too had the oil type heaters but remained in the room they were given. I just wonder what the fire marshall would think about these oil heaters??? There is no restaurant but they do have a Starbucks.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank KathyGoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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660 reviews from our community

Traveller rating
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    151
    79
    40
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Washington, DC
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

I stayed here for a few nights around the Super Bowl. The hotel staff clearly went out of their way to provide as much extra help and assistance as they could to make guests feel at home. Service was friendly and excellent. The rooms are standard. Clean, but the water pressure / shower nozzle was not good and made it hard to get conditioner out of my hair. The best feature is the location. It's a block of the main circle downtown. You can easily and safely walk anywhere in the area. There is a Starbucks in the building as well, which is always nice. Breakfast was fine, your standard basic hotel buffet. Plenty of great restaurants are within walking distance, and you can walk to the stadium easily. There is a parking garage at the hotel, which looks as if the ceiling is starting to fall apart.
Overall, fine hotel and service. I would stay here again.

Room Tip: Select a high floor - street noices can be heard more at the lower levels.
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  • Stayed February 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DCtraveler0009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 15 January 2012

The property is showing signs of its age, even since my last review. This floor wasn't as nice, and their were some overall housekeeping/maintenance issues that were visible, such as an odd smell in the hallway, worn carpets and windows needing exterior cleaning.

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank luvleightoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndyGM, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, 19 January 2012
Thank you for your valuable feedback. We appreciate you letting us know about our great staff and areas of the hotel we can improve on. Our company has recognized these and we have several upgrades scheduled to start soon. We look forward to seeing you again on your next trip to Indianapolis!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

Stayed here for one night for business meeting the next day. Staff was very helpful and friendly. It was reasonably priced and had all the comforts needed for a business trip. I forgot to pack my electric shaver but they had a complimentary disposable with shaving cream available at front desk. If you are looking for a centrally located hotel downtown this is a good pick.

  • Stayed January 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HotelDeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Made a great base for New Years Eve with friends and family. King room facing circle was just perfect. Nice sized room, decent bathroom, very comfortable bed. Parked 1/2 block south on Illinois, top floor so I could see car, $5 for 21 hours. Hotel price is very good for downtown, however, there is a combined Indiana & Downtown 17% tax added to bill. Will stay at the Sheraton again.

Room Tip: Request circle side room.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Egmont6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndyGM, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, 19 January 2012
We are glad you had a great experience and that you enjoyed the view from the room and the amenities we offer. Thank you for choosing to stay at our hotel and we hope to see you return again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Indianapolis City Centre Hotel

Property: Sheraton Indianapolis City Centre Hotel
Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 178 Hotels in Indianapolis
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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