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All reviews toilet and sink convention center front desk self park white river state park within walking distance ncaa headquarters marriott complex victory field sitting area lucas oil stadium parking garage room layout other hotels free breakfast check in was a breeze would definitely stay here again
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Reviewed 23 July 2018

the room, breakfast and staff were wonderful!!! I was confused about the little refrigerator and whether it was on and cold enough. when i checked in the staff at the desk acted like they knew what to do with my state i.d. and tax exemption form due to IN state employment but then a co-worker had to explain to them later about removing the tax. Anyway it worked out in the end.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kellikensill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent P, Manager at SpringHill Suites Indianapolis Downtown, responded to this reviewResponded 29 July 2018

Thank you for staying with us and for sharing your feedback! We are delighted that you enjoyed your stay and that your bill was properly adjusted. Dealing with Indiana taxes can be tricky, but I'm happy we got it all worked out for you!

We look forward to the opportunity to serve you again in the future!

Kindest Regards,
Brent Pope
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

The rooms were clean and I loved how close were were to everything! We had access to the Conference Center through connections and didn’t have to walk outside in the rain.

The rooms were open and spacious. Very clean and not too noisy. I slept great!

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mmthebodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent P, Manager at SpringHill Suites Indianapolis Downtown, responded to this reviewResponded 29 July 2018

Greetings and thank you for reviewing your recent stay with us! We are delighted that you enjoyed your experience and that you were able to take advantage of our connection to the Convention Center! We hope to be able to serve you again next time your travels bring you to the Indy area!

Best Regards,
Brent Pope
Assistant General Manager

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Reviewed 14 July 2018 via mobile

Great hotel close to NCAA HQ’s for meeting. Friendly, friendly, friendly! From check-in to checkout the staff was super friendly. I certainly did not have a problem with cleanliness. The room was spotless and well appointed. Like the walk in shower and separate toilet areas. Bed is Marriott quality. Breakfast had a number of cold and hot choices with many health options. Will use again!

Date of stay: July 2018
Trip type: Travelled on business
Thank 242MichaelB242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent P, Manager at SpringHill Suites Indianapolis Downtown, responded to this reviewResponded 16 July 2018

Greetings Michael B,
Thank you for the terrific review! We are delighted that you enjoyed your stay with us and look forward to the opportunity to serve you again in the future.

Kindest Regards,
Brent Pope
Assistant General Manager

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Reviewed 7 July 2018 via mobile

This property is connected with a Courtyard property. A couple years ago, we stayed on the Courtyard side and they were remodeling at the time. We said we would not be back after that stay. However, we decided to stay last nite, except we stayed on the Springhill side. It wasn’t any better at all. The sink had hair shavings all over it. A pillow on the bed had makeup on the pillow. I had to tell them twice about the hair shavings and even after someone came to take care of it, they still didn’t get it all cleaned up. The shower liner needed replaced as it had rust stains on the bottom of it. We needed to use the pullout bed and the mattress had several stains on it. The sheets and blanket kept in a zip storage bag for the pullout bed also were not clean. It’s a great, convenient location downtown but if cleanliness is your preference, you need to look elsewhere. We won’t be back to this property.

Date of stay: July 2018
Trip type: Travelled with family
Thank Kharaktor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent P, Manager at SpringHill Suites Indianapolis Downtown, responded to this reviewResponded 8 July 2018

Greetings Kharaktor,
Thank you for staying with us and for posting your review regarding your experience. We extend our sincerest apologies for the cleanliness issues that you incurred during your stay. Our housekeeping team takes great pride in their work and we will be sure to share your feedback with them so that they can improve as a department.

We hope to be able to serve you again next time your travels bring you to the Indianapolis area.

Kindest Regards,
Brent Pope
Assistant General Manager

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Reviewed 29 June 2018

The hotel associated welcomed us the gratitude and smiles. The room was so clean and bed very comfy. I love the modern open layout of the room!!! The location make it easy to take a nice safe evening walk along the canal and enjoy the city.

Room tip: Higher the better!
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kendraxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent P, Manager at SpringHill Suites Indianapolis Downtown, responded to this reviewResponded 3 July 2018

Greetings Kendraxoxo,
Thank you for staying with us and for the great review! We're thrilled that you enjoyed your stay and that you were able to take advantage of some of our nearby attractions.

We look forward to the opportunity to serve you again in the future.

Kindest Regards,
Brent Pope
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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