If I could give this hotel a zero star review, I would. By far this is the worst hotel experience that I've ever had. We booked via Expedia for a King bed, but were put in a room with two, twin beds. The desk person said that since it was booked via Expedia that she couldn't do anything about it. For for three nights, my husband and I had to have our legs and feet hanging off of the beds because they were so short.
During our stay, our water in room 318 was stopping mid-shower. I called the front desk about this issue, and the desk person said, "what do you mean it's stopping." "Like, the water has stopped coming out." She said she would send a maintenance person, but I asked her to wait 30 minutes because my husband was naked and would like to cloth himself before they arrived. We left and when we came back there was no note that someone had been in our room or that the maintenance person had stopped by.
You receive "free breakfast," but be warned that it's only well stocked when it first opens. If you wake up and go down around 8 or 9, you'll likely have to purchase breakfast elsewhere. They don't seem to restock their items during the morning. Very inconvenient.
Also, be warned that their stores are incredibly difficult to open. I literally had to kick them open every time to enter our room because it was so difficult.
If you planned on using the hotel's soap, shampoo, and conditioner (which we did to avoid spillage in our suitcase), you'll be disappointed in the cheap quality. The soap literally ripped out some of my husband's arm hair. We ended up having to just purchase our own items.
For people who work in the hospitality business, the employees were unknowledgeable and lacking in pleasantries. The only person who was friendly was a man in a grey suit, who I assume would be a manager or a GM who greeted me one morning in the breakfast area.
For the amount that we paid, we received an extremely low and disappointing stay. Next time that we're in the see family, we will certainly go elsewhere.
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