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All reviews convention center standard courtyard available for purchase front desk staff room was clean free parking breakfast service flat screen tv hotel is great walking distance location is excellent would definitely stay here again king room nice stay stayed one night convenient location enjoyed my stay
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Reviewed 30 July 2018

First room: leak under toilet, puddle of water in bathroom floor. Second room: ants everywhere. Third room: TV reception did not work properly, stains on bed blanket, towel bar above sink fell, men's underwear behind dresser, ball of tobacco in floor, key cards deactivated halfway through stay. Sauna too hot, pool too cold, chlorine smell overwhelming.

Room tip: All three rooms we tried had issues...good luck
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Crystal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathaniel S, General Manager at Courtyard Bloomington, responded to this reviewResponded 3 August 2018

Dear Crystal W,

Providing the highest level of hospitality and cleanliness is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any maintenance issues you have experienced from occurring in the future. Thank you for letting us know so that we can make immediate repairs and remove unwanted nuisances. We take the items mentioned very seriously.

Thank you for your flexibility and patience. Please call me directly at 812-335-8000.

Sincerely,

Nathaniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

Just a great place to stay. Updates by CY in lighting, looks, comfort, appeal.
Sophie at the reception desk was fantastic. We thought we threw away credit card after checking out. She promptly went to the room to check the trash. We found the card, went to get her and what a sense of humor, pleasant personality, delight to see!!!! She went beyond our expectations!!! All staff was great!
Me , not a regular at Marriotts , wonder why no complimentary coffee other than the yucky stuff in the room? It would be a great addition. (Not all of us are Starbucks fans!)

Date of stay: July 2018
Trip type: Travelled with family
Thank Zeewondeful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathaniel S, General Manager at Courtyard Bloomington, responded to this reviewResponded 5 July 2018

Dear Zeewonderful, Thank you for reviewing your hotel stay with us. Our team takes pride in and is dedicated to delivering excellent service to our guests. Thank you for your outstanding comments! Courtyard by Marriott does provide in room complimentary coffee as well as a Bistro for Starbucks coffee, Breakfast and Dinner options. Although we recently changed in room coffee providers, to increase satisfaction, we appreciate your comments. We look forward to serving you again soon!

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Reviewed 2 July 2018 via mobile

My family checked in to the Bloomington Courtyard in June 29th. We had a minor problem with our room. I mentioned it to Sophia at the front desk, who also checked us in. Without hesitation she moved us to a perfect amazing room. She was extremely pleasant and accommodating and helped make our stay amazing.

Moreover, this hotel is in a great location, very modern and clean, with great amenities. We will definitely stay here again.

Thank you so much, Sophia.

Date of stay: June 2018
Trip type: Travelled with family
Thank BrianD5235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathaniel S, General Manager at Courtyard Bloomington, responded to this reviewResponded 2 July 2018

On behalf of our entire Courtyard Bloomington team, thank you for staying with us and recognizing an outstanding member of our staff! We are delighted you had an opportunity to enjoy the rest of your stay with us. Thank you again.

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Reviewed 19 June 2018 via mobile

This courtyard is a great location, but seems a little bit run down. There were things in the room that left a little to be desired. A towel bar falling off the wall, a fridge with contents from the last quest and a toilet paper holder with holes in the wall around it. We were also quiet disappointed with the number of parents that had no clue what their kids were doing around the hotel, pool and halls that are woke several during the night.

All in all, close to campus while we were there for a sports camp.

Date of stay: June 2018
Trip type: Travelled with family
Thank MomMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathaniel S, General Manager at Courtyard Bloomington, responded to this reviewResponded 21 June 2018

Dear MomMimi, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Courtyard Bloomington, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Our maintenance team has been informed to make any immediate corrections. Thank you for letting us know.

Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Bloomington.

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Reviewed 10 June 2018

Room was great and staff were very efficient and friendly. No faults except that the tiles around the pool were quite slippery. You expect some slipperiness with water but this was more than expected so be careful

Date of stay: June 2018
Trip type: Travelled with family
Thank natalie847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathaniel S, General Manager at Courtyard Bloomington, responded to this reviewResponded 14 June 2018

Dear natalie847, Thank you for contacting us regarding your recent stay. We are delighted you enjoyed your experience with us and our friendly staff. Safety is our number one priority and I appreciate your feedback regarding our pool. We look forward to welcoming you back!

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