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“Gave it a 1 as they were so rude”

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Best Western Reading Calcot Hotel
Ranked #1 of 2 Hotels in Calcot
Certificate of Excellence
Reviewed 9 November 2017

Firstly we had trouble locating this hotel. Phoned for help and the lady at reception was so impatient and arrogant we had regretted paying on booking. On arrival we waited for almost half an hour as she was busy, others were also waiting. No aircon, stifling night, if you opened the window the traffic was so noisy you could not sleep. Rooms need a revamp, all very tired.

Room Tip: Don't get a room facing the highway, noisy
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank tolgabrolga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_MacLachlan, General Manager at Best Western Reading Calcot Hotel, responded to this reviewResponded 14 November 2017

Dead tolgabrolga,

I'm very sorry to learn that you had a difficulty finding the hotel, normally being situated just 1 mile from Junction 12 on the M4 normally we don't have any issues with finding the hotel. Our reception team have a positive track record in customer service and I apologise this was not your experience. It is very unusual to have to wait the length of time that you did. We don't advertise Aircon, as this is something we don't have, we can provide guests with fans on request. I'm sorry to hear that you had a disturbed nights sleep. It seems that you was in the rooms that are going through an ongoing upgrade.

Kind Regards
Andrew MacLachlan
General Manager

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12 - 16 of 595 reviews

Reviewed 31 October 2017

We picked this hotel as all the others near here were fully booked. And our luck was in!
The hotel approach is very clean and the gardens are well kept. The reception was clean and tidy, and welcoming. The reception staf were very pleasant and helpful.
Our room, 50, was very comfortable, clean and the bathroom was spotless. The bed was firm but not hard and we had a very good nights sleep. This depsite the fact that there was a road outside we heard no noise.
The restaurant food was excellent. Service from the waitress was very good and helpful. My wife had the steak, and I had the steak and guiness pie. Both were as good as you can get. To my shame I could not finish the pie as there was so much steak!
Breakfast was very good, both the cold selection of cereals and fruit, and the hot food was very tasty. Our eggs were cooked to order.
If you stayed in one of the other local hotels, well you missed out on a very good pleasant hotel

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Methusulah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_MacLachlan, General Manager at Best Western Reading Calcot Hotel, responded to this reviewResponded 1 November 2017

Hi Methusulah,

I'd like to thank you for taking the time to leave us a review after your stay. It's great to see that despite us not being your first choice, that you enjoyed all aspects of our hotel. I will pass on your wonderful comments to each department so that they know you've had a pleasant stay with us.
We hope that the next time your are in the area, that we are now your first choice of hotel.
Kind Regards
Andrew MacLachlan
General Manager

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Reviewed 29 October 2017

If you want a spacious, well appointed room, comfortable bed, great night’s sleep, clean, tidy, practical bathroom and pleasant surroundings, DON’T BOOK INTO THE CALCOT HOTEL, READING.
This was one of the most appalling beds we’ve ever had the misfortune to sleep in; hard as concrete, on a 30 degree slope and the smallest double you could possibly get. I even tried to top and tail at one point during the night, in order to avoid the 30 degree slope, but this too proved fruitless.
The bathroom was so small, you have to wend your way round the door in order to be able to get to the toilet. The tile grout is covered in mould, as are the corners of the tiny window recess (in order to open this you have to stand in the bath), and the floor around the toilet is dirty and suspiciously sticky. There is absolutely no air flow through the bathroom, despite an extremely noisy extractor fan, and the whole of the bathroom is consequently soaking wet after a shower, with a permanently misted up mirror.
The food in the restaurant is average at best, but with well above average prices, and the bar area is cold, with a large TV blaring in a corner.
Suffice it to say, we won’t be returning and it was a toss up to decide which I would do first.....leave a review or visit the chiropractor.

Room Tip: Book somewhere else
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Stayed: October 2017, travelled with family
Thank creased
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_MacLachlan, General Manager at Best Western Reading Calcot Hotel, responded to this reviewResponded 3 November 2017

Dear creased,
I am so sorry to learn of your dissatisfaction, there was a duty manager on shift when you departed who would have been happy to discuss your complaint in person.
I have checked the room you stayed in and personally do not agree with your comments regarding the bed being "hard as concrete" and its down to personal preference. I did not witness the 30 degree angle you speak of. It is a standard double bed.
The bathroom is a standard size bathroom at the Hotel. With regards to the airflow, there is an extractor & I have asked our maintenance to look at the noise levels. There is also a fully opening window in the bathroom which would have helped with any airflow issues.
Kind Regards
Andrew MacLachlan
General Manager

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Reviewed 22 October 2017

Spent two nights here during the week. Superior double was comfortable and had all I needed including a spacious desk. On arrival, staff were friendly and polite as were all staff I came across and the food was good. Would stay here again.

Stayed: October 2017, travelled on business
Thank City-stepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_MacLachlan, General Manager at Best Western Reading Calcot Hotel, responded to this reviewResponded 1 November 2017

Hi City-steeper,

Many thanks for taking the time to leave us a review after your stay. It's great to see that you found our staff to be friendly and polite and the food that you enjoyed during your stay was to a good standard.

We look forward to you coming back in the near future.

Kind Regards
Andrew MacLachlan
General Manager

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Reviewed 11 October 2017 via mobile

Everything here is, well, OK. other than the staff who are fantastically polite.

The rooms are clean and have everything you need. Unfortunately the bed linen was was a bit scratch.

The restaurant; although it was 80% empty, you'll have to chose a table based on the number of people in your party. There was no drinks menu so no way to know what wines they offer. Menu is limited but reasonable, and has all your standard items (steaks, burgers, fish and chips plus some veggie options).

I wouldn't return in a hurray, but it does certainly tick most of the boxes if you need a quick stay.

Stayed: October 2017, travelled on business
Thank MikeyH9204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_MacLachlan, General Manager at Best Western Reading Calcot Hotel, responded to this reviewResponded 16 October 2017

Hi MikeyH9204,
Thank you for taking the time to leave us a review after your recent stay. It's wonderful to read that you found all our staff to be fantastically polite. We do endeavour to make sure that all our guests enjoy their stay with us, and our staff are always keen to help in anyway that they can.
We do hope that next time your in the area we will see you again,
Kind regards
Andrew MacLachlan,
General Manager

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Additional Information about Best Western Reading Calcot Hotel

Address: 98 Bath Road, Calcot, Reading RG31 7QN, England (Formerly Best Western Calcot Hotel)
Region: United Kingdom > England > Berkshire > Reading > Calcot
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Calcot
Price Range: €54 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Reading Calcot Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Best Western Calcot Hotel is the perfect location for business or leisure in Reading and the surrounding Thames Valley area. Ideally located less than a mile from Junction 12 of the M4 motorway, on the A4 leading into Reading. Reading town centre is within 3 miles and access to the town centre is probably one of the least congested routes available. Very easy and quick to find and most importantly for a Reading hotel...an onsite FREE, floodlit car park for over 150 vehicles! ... more   less 
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Also Known As:
Best Western Reading
Reading Best Western

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