With the possible exception of having a comfortable bed, nothing is more important to a stay in a hotel than having working plumbing. Not only does this hotel not fix the plumbing issues you bring to their attention, they call you a liar if you claim otherwise.
We checked in last week for a three-night stay. The first night, the toilet became stopped up at 4:00 a.m. I went downstairs for a plunger and told the front desk this meant I wasn't satisfied with my stay. This was early Friday morning so it gave them a whole weekday to solve the problem. Later that morning, I checked in with the front desk to make sure it would be fixed, at which time I also mentioned the bathroom sink which was slow to drain.
The next night, the toilet problem unfortunately repeated itself -- and I had to go back downstairs again to get the plunger. Both nights I told the front desk I was invoking the "100% Hampton Guarantee," where I can "talk to any member of (their) team, and (they'll) make sure (I'm) 100% happy." Though I didn't mention it, the sink was also still not draining properly.
At checkout, the same fellow who was working both nights was there. I told him I wasn't happy about the two-night faulty toilet issue and was surprised they still gave me a bill for the full price of my three-night stay. I reminded him about the Hampton Inn policy and asked for a substantial credit. Even though I didn't specify it, he took it to mean I wanted two nights free -- okay, that would have been satisfactory.
He couldn't or wouldn't give me any credit and asked for my contact information so a manager could contact me. Later that day, I heard from a manager who told me they would only give me one night free. To add insult to injury, she said: "Both of our maintenance people said the toilet was working fine." Really? So I'm lying? Or, maybe they think I went downstairs two days in a row at 4:00 a.m. for a plunger just for kicks?
Here's the point: there are numerous other similar quality hotels in the area (including a Courtyard by Marriott within sight of this hotel). Presumably these other hotels maintain their plumbing better than the Hampton Inn St. Charles. And, if they don't, hopefully they don't call you a liar for suggesting otherwise or refuse to give you full credit for an unsatisfactory stay. I strongly suggest you choose another hotel when staying in the St. Charles area.
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- Also Known As:
- Hampton Inn And Suites Chicago-Saint Charles
- Hampton Inn & Suites Chicago-Saint Charles Hotel Saint Charles
- Hampton Inn Saint Charles