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All reviews room was clean recommend this hotel definitely stay here again complimentary breakfast short drive staff was very friendly and helpful a great stay shuttle service wedding party convenient location restaurants and shopping excellent hotel the breakfast area downtown st up to date yogurt front desk staff
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Reviewed 12 September 2017

Do not block your wedding hotel rooms here! We are extremely disappointed with this Hampton Inn property service and more specifically, the Sales Manager, Michael Schewe. Due to a shuttle agreement with our wedding venue, we selected the Hampton Inn & Suites Chicago- St. Charles for our wedding block. Turns out, this decision was the worst experience in the whole wedding planning process.

The contract negotiation process was lengthy and inefficient, taking 4-9 calls/emails to get a call back from the Sales Manager to confirm and process the contract. As our guests started booking rooms, we requested an adjustment the room count in our block and again, it took several reminders for him to make the rooms available to our guests. He even went as far to take our personally booked rooms away and verbally stated he was going to move them into our block. That never happened and Michael put them back into hotel inventory.

Thinking the process couldn't get any worse, the contractual agreement included Event Planner Points for 1 point per $1; however, despite booking 15 rooms for 2-3 nights/room, I have not yet been awarded those points. I have called and emailed Michael over 10 times and called corporate 4 times... still no resolution four months after our wedding. My complaint with corporate mysteriously gets closed. It is now 4 months later and we are still dealing with this unresolved issue. This hotel clearly has bad management and unethical sales practices that personally makes me want to walk from the Hilton brand.

Save yourself time, money and headaches and book at another hotel!

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

We are here for 5 nights and for this type of lodging, in this price range, Hampton Inn is very clean with nice amenities especially compared to a much larger option close by.
The room was well stocked with anything you might need, and if anyone is following my reviews, the bars of soap are ample!
We also enjoyed all the coffee we could drink and didn't have to order a large pot for $12! The breakfast was good with many choices, hot and cold.
The employees were very friendly and helpful, the parking was easy and the location is central to many great activities!

Date of stay: August 2017
Trip type: Travelled as a couple
Thank S3056YMsusanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

Stayed there overnight while in town for a concert. The rooms and grounds were both clean and well kept.

The location is a short cab/Uber to downtown, making it very convenient for events at the Arcada Theatre and the local restaurants and pubs.

We would stay there again.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank Gators99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

Overall everything was good. Got to use the pool. There are plenty of places to walk to and have dinner. The room was very clean and everything worked. The staff was friendly. Would consider staying here again if we were out this way.

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank jgallen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

I appreciated the welcoming and friendly staff upon arrival and checking out. The rooms were very clean. The breakfast options were great, especially the do it yourself waffles. Great value for the price. The beds were super comfortable. I also liked the location as it was close to stores, restaurants and not too far from downtown St. Charles. I will def. stay here again in the future.

Date of stay: July 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lauratN4961VM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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