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“Broken Pool, Misbooked Rooms”

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Hampton Inn & Suites Chicago-Saint Charles
Ranked #1 of 11 Hotels in Saint Charles
Certificate of Excellence
Reviewed 29 March 2017

A reunion evening with a friend and our families turned into a nightmare. I called several hotels and found that the Hampton Inn & Suites in St. Charles had what I required, connecting rooms and a pool.

Fast forward a few hours. Upon arrival, there are not 2 connected rooms for us and, pool is broken. The exasperated check in employee said that even though I called the local number for the hotel, I spoke with the 800# reservation people. Apparently when you call the hotel's local number and press 1 for reservations as it instructs, it sends you to the 800# reservations.

Theresa found us rooms at a neighboring hotel who's pool was working (even though it was more like an oversized puddle.)

What did we receive for the multiple inconveniences and broken reservations - nothing.

Room Tip: Make sure you talk to hotel reservations, not the 800 reservations - pressing 1 sends you there.
See more room tips
  • Stayed: March 2017, travelled with family
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Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 - 55 of 443 reviews

Reviewed 28 March 2017

Several families were in town for a wedding and we chose the Hampton because of the location and previous experience with Hampton Inn. It was in a nice part of town close to restaurants and shops. It was well kept, clean and the staff is very friendly and helpful. Nice hospitality overall. We used the gathering room quite a bit and it was a comfortable place to relax and get together.

  • Stayed: March 2017, travelled with family
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Review collected in partnership with Hampton
1  Thank longislandgirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2017

My recent stay at the Hampton Inn was very enjoyable. I especially appreciated the hot coffee always available in the lobby. I had an issue with a stopped up toilet, and the staff took care of it quickly and without embarrassment to me. I would definitely stay here again for business or pleasure.

  • Stayed: March 2017, travelled on business
    • Value
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Review collected in partnership with Hampton
Thank N4865IRlisaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2017

We stayed here along with about 50 other family and friends for my sons wedding they were so accomidating ! Meeting room for rehearsal dinner lobby for after party gave out welcome bags to our guests just fabulous!

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton
Thank doreeng771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2017

Always nice to stay here; staff is friendly and very accommodating. From check in to check out, every staff member has a smile on their face and always asking if everything is OK. The warm cookies in late afternoon are always a treat. The hot breakfast cannot be beat. I would highly recommend staying here!

  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton
Thank 59pattyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Chicago-Saint Charles

Address: 2875 Foxfield Rd, Saint Charles, IL 60174-5734
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#1 Family Hotel in Saint Charles
#1 Romantic Hotel in Saint Charles
#2 Business Hotel in Saint Charles
Price Range: €82 - €121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Chicago-Saint Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hampton Inn And Suites Chicago-Saint Charles
Hampton Inn & Suites Chicago-Saint Charles Hotel Saint Charles
Hampton Inn Saint Charles

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