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All reviews allstate arena full kitchen two bedroom suite outdoor pool basketball court longhorn steakhouse target store long stay within walking distance breakfast room main building free breakfast the shuttle driver living area short drive booked this hotel front desk staff
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Reviewed 27 August 2018

We stayed at this hotel when making an overnight connection through ORD. The shuttle comes every 30 minutes but this information was not available on the website nor at the shuttle pickup location. It is approximately a 10 minute ride to the hotel on the shuttle and the service from the drivers was good. The hotel is located in a clean area but did not feel as secure as some other areas of Chicago.
We were upgraded to a two-bedroom suite upon arrival. We picked up dinner at a local restaurant to bring back to the room but there was not enough utensils or plates. The pull out bed was not very comfortable, but the queen beds in the bedroom were quite comfortable. The outdoor pool of the hotel is not heated and there were quite a number of leaves that were in the pool on the day we were there.
The tennis court was not a full sized.
Check-in and check-out were easy with very helpful front desk staff.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank DRCP622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018

Good place for long stay.
Has Kitchenette & all regular standard hotel facilities. In the property, Swimming pool is located in the center but looks little messy & I went there thrice for three months, but could not use swimming pool.

Room tip: Opt in for another hotel in case if you want a large variety of breakfast.
Date of stay: April 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank BafnaShashank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018 via mobile

This hotel is about a 10 minute uber ride from the Chicago O’Hare airport which is so convenient. I was here last month with some friends for the WWE event. This hotel was SO nice! The pool was great, loved to lounge next to it. The rooms are spectacular, very clean. Breakfast had tons of options way more than a normal hotel which was so nice. Would definitely stay again!

Date of stay: June 2018
Trip type: Travelled with friends
Thank Kaylee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2018

This hotel charged our credit card without authorization. We called Marisol, the manager, at least five times and got nothing but lies and the run-around. We spent two hours on the phone with Marriott Customer Service, (who said we were in the right,) but nothing was done at the Residence Inn Chicago O'Hare. After years of loyalty, we will never stay at a Marriott again.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIOHare, Manager at Residence Inn Chicago O'Hare, responded to this reviewResponded 3 July 2018

We are sorry for any misunderstanding about which card should have been charged for your stay. I know the manager and Marriott customer service will make it right.
Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

We stayed one night and left our car while traveling and then returned for a 2 night stay. The front desk was great with the staff working together to provide a great check-in experience. Housekeeping was excellent and, importanly, the laundry facility was clean and bright.

Date of stay: June 2018
Thank dbw45140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this reviewResponded 28 June 2018

Thank you for your wonderful review! We are excited that you enjoyed your stay and look forward to see you again!
The Residence Inn Family!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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