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Reviewed 30 December 2015

I bid on Priceline, didn't know what I would end up with, .ended up being nice clean cheap hotel. nice location, lots of shopping and restaurants very close....quiet building and staff was helpful and nice.

Room Tip: Nice safe location around many restaurants and shopping
  • Stayed: December 2015, travelled solo
    • Location
    • Rooms
    • Service
Thank javertdesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Peoria - North, responded to this reviewResponded 5 January 2016

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Reviewed 2 December 2015

They state that Housekeeping comes in only once per week. They do not mean once during your stay, they literally mean once a week. I could not tell you what day that is because I was there from a Mon-Fri and never saw housekeeping once.

When I got my dishes from the front desk, the cooking utensils and pots were dirty and had to boil water on the stove to clean them with.

Bathroom smelled like an alley because urine was in my toilet for God only knows how many days!! There were also pubic hairs in the shower, on the floor, on the wall, everywhere as if the housekeeper simply said forget this room.

Wood laminate floor was dirty and un-mopped, debris was on the floor and there were some kind of scratches on it as well.

Hotel is not a bad hotel, it is in a great location, front desk staff was nice and relatively helpful, but the Housekeeping department is a joke!!! If you stay here, BRING DISINFECTANT and plan to clean yourself if you want to stay in clean accomodations!!

  • Stayed: November 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Peoria - North, responded to this reviewResponded 8 December 2015

I appreciate you bringing your experience to our attention. Your comments in regards to our front desk staff are much appreciated; yet, I was disheartened to read that our housekeeping standards were not met and I would like to sincerely apologize. I met with the staff, and we will be double checking all rooms to ensure that this is not repeated. Your feedback is very important to us, so thank you for sharing. Please do not hesitate to contact me directly, at pen2@extendedstay.com, should you wish to discuss this further. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

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Reviewed 7 November 2015 via mobile

We visit Peoria monthly and our regular hotel was full so we tried the Extended Stay. I booked at this hotel directly through their website several days in advance. My confirmation very clearly said, "non smoking." Upon arrival, though... the clerk said he had us in a smoking queen and there were no non smoking rooms available. He said they were very busy and the rooms had been pre assigned. The room smelled TERRIBLE. The smell actually woke me up a few times.

The hotel itself was ok, in a good location, and, had we not been given a stinky smoking room, we'd probably stay here again.

Stayed: November 2015, travelled with friends
Thank burge98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Peoria - North, responded to this reviewResponded 16 November 2015

Thank you for your recent review of your stay. We appreciate the kind comments about our hotel; however, we apologize that only smoking rooms were available. To ensure that a situation like yours doesn't happen again, we are reviewing ways to better handle third party bookings when we are at capacity. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly, at pen2@extendedstay.com, with any additional comments or questions. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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Reviewed 4 October 2015

When you book on Hotwire you get what you get. The rate was good but they put me in a smoking room "because you booked on Hotwire". Extended Stay really needs to get with the program and STOP having smoking rooms. The smell was gross. Other then that it was fine. Didn't try the breakfast. Also the "free" wifi was terrible.

  • Stayed: September 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank rattlers88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Peoria - North, responded to this reviewResponded 14 October 2015

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. To discuss further, or if you have any questions, please contact me at pen2@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

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Reviewed 10 September 2015

The room was clean, the front desk help were very nice. This is the only time I have stayed in an Extended Stay that didn't have a coffee pot, pots/pans/silverware, OR not have a business center. It was a little odd.

No blow dryer in the bathroom.

The website states: Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery. Free grab-and-go breakfast
I didn't see any of this.
I had trouble with the wifi as well.

Business men/construction workers checking in seemed to have difficulty with paying for their rooms, but I can't say the details. It was a good 20 minutes to check in, but they were having problems with their computer, so understood. The guy (manager?) was very kind and apologetic for the delay.

Personally the room was very clean, the bed was very comfortable. I would stay here again.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank lwrwtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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