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Reviewed 15 June 2017

I stayed here for business. The rooms were clean. I had a nice desk to get work done on. My room had a fridge and microwave. I had no problems getting on the internet. The bathrooms were nice and clean though I wish the shower heads were a little higher but that is a common problem with me since I am 6'4".
The breakfast was good. They had a lot to offer; sausage, cereal, pancakes, biscuits, gravy. It would be difficult to find something you did not want. If needed, I would pick this place before going anywhere else when in Pekin.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ShooterfromChambana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 19 June 2017

Thanks so much for your kind comments, we really appreciate your review and have passed it along to the staff. Please come see us again !!

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Reviewed 10 May 2017

Some issues with the cable - front desk staff was less than concerned. Said they had to wait for the GM to work on the issue and that it had been reported by multiple guests over the past several weeks. Bugs in the room and bathroom had not been cleaned behind the door. A/C was super loud and could only be ran for a small amount of time and then had to turn off do to the loud noise. While this is a newer HIE it is soon going to need to have some attention to maintain the IHG standards.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 822MikeH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 10 May 2017

Hello "Mike H" !

We appreciate your comments and the issues could have been taken care of very quickly. Please give me a call direct, the customer service you received is unacceptable and we did not hear about any cable issues. We would like to address, use this as a training experience, and have the chance to welcome you back again.

Thanks so much,
Linda Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017

My wife and I were needing to spend several days in Pekin for business related to a parent's estate. We stayed 6 nights here, and will not return if the need arises. This place is incredibly over priced, delivers poor value, and has a management that is dishonest with its customers and has no real commitment to good customer service.
We booked the room through Expedia and took advantage of a package rate. Even with that discount, the $108 per night cost was high relative to comfort of room, amenities and ultimately the cleanliness of the room.
Room was large enough but the bathroom (stool and shower) was very small and the exhaust fan worked poorly. The bathroom door was set to automatically shut and had to be propped open to let condensation from showers to escape. There was one hook for clothes and towels, barely enough room for one person.
Beds were relatively new but mattresses were uncomfortable. The refrigerator had only one setting that worked---- very cold --- and ended up freezing milk, water and soda to solid ice. The pool, while having heated water, was otherwise not heated and the water was very cold (it was unseasonably cold and damp during the stay). Fitness center was minimal.
Breakfasts were the only positive feature. Staff does great job keeping a wide variety of breakfast items fresh and overall very good. Healthy items abound along with pancakes, sweet roles, etc.
Our dissatisfaction reached critical when our room went TWO straight days without being cleaned. This was odd since the service staff was cleaning the room across the hall when we left the room at 10:50AM. In both cases, we had to order fresh towels from front desk upon returning to the room in the evening and we notified them there was no service. On the second night, my wife discussed this with the owner of the hotel (happened to be in lobby) and he assured us this was unacceptable and the manager would deal with it in the morning.
Upon check-out the next morning, we were informed our problem was being discussed, and no consideration in room charges, etc. would be made until a decision was reached. They would call us with a decision.
Later that day, on the road to Florida, a call came informing us no adjustment in room charges would occur because a "do not disturb" sign was on the door and staff could not enter the room as a matter of policy. This was completely false, clearly a CYA by the staff since we left the room on the second day without a sign on the door while someone was cleaning across the hall.
The dishonesty of the staff and management was the final straw for us. We will not stay here again, and recommend anyone overnighting in Pekin, IL find other lodging in town or in the surrounding area. For over $700 in expense over several days, the cost, value and customer service is simply way below standard for rooms in this price range.

Date of stay: May 2017
Thank HK_proxyreviewer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 10 May 2017

Thank you for your review, we can assure you the owner did take your comments seriously. He was in town for the week and in the morning did a very thorough investigation. Our housekeeping keeps charts that document all rooms, due to we are a small hotel. This includes "DND" signs, the two days in question the "DND" was up. As the gentlemen was leaving on the second day, staff did say "Hello" and inquired if his room needed anything. The response was "no", this was documented and "DND" was left up.
Unfortunately, when you book through "Expedia" to receive a discounted rate, you pay them directly. This does not allow the hotel to offer any discounts. We did pass your comments along to our breakfast staff and they were very appreciative. We hope to have the chance to welcome you again and please call us direct so we can offer the best deal with no middle expenses.

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Reviewed 23 February 2017

My family of 3 stayed here over Christmas, including Christmas Day. The service was excellent and the hotel was clean and modern. The location was excellent and I would definitely stay here again if I were in the area.

Date of stay: December 2016
Thank Joyful1NH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda Marie J, Director of Sales at Holiday Inn Express & Suites Pekin (Peoria Area), an IHG Hotel, responded to this reviewResponded 28 February 2017

Hello "Joyful1NH" !

We appreciate you taking the time for this wonderful review. We do hope to have
the chance to welcome you again.




Thanks so much !

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Reviewed 20 February 2017

I had a business trip in the Pekin area and needed an hotel for 2 nights. My mother decided to tag along and couldn't of been happier with the service we received at this hotel. They let us have an early check in on the day that we arrived so my mom could relax while I was in meetings and then they let us have a late check out so my mother would have some where to stay until my meeting was over. That was a big plus for us. Then the hotel had happy hour from 5 to 7 both nights that we were there. Free beer, wine, pop, bottled water and hot appetizers. It was wonderful and would highly recommend this property. Everyone was very nice and accommodating. We will defiantly stay here again!

Room tip: We had room 102. You can use the side door and it is close to parking lot
Date of stay: February 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank momofboys000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda Marie J, Director of Sales at Holiday Inn Express & Suites Pekin (Peoria Area), an IHG Hotel, responded to this reviewResponded 23 February 2017

Hello "momofboys" !

AWESOME !!! We appreciate your wonderful review and so glad your Mom enjoyed her stay. We hope to have the chance to welcome you again and please bring Mom back !!

Thanks so much !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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