I am giving 5 stars for the exemplary service shown by the desk clerk, Robin when we came yesterday 9/10/16. When my fiance and I stayed briefly due to a cancelled concert, she was so caring and professional with us. We were so grateful to have a positive experience happen after our disappointment. Robin was the epitome of hospitality and kindness and we want to praise her for it on TripAdvisor and Yelp. I hope her employers see this and pass along our gratitude.
For the room(s) itself: we weren't happy with the first room we were given due to air quality from the air conditioner. Robin did a fantastic job addressing our concerns and immediately placed us into a second emergency room, which was already very clean, fresh, and appeared ready for guests. The bed was made, towels hung, and everything was already in place. I believe that this was an 'emergency room' because it wasn't as updated as their new non-smoking standards (e.g., the sink had old cigarette stains). It seems that they have just updated their policy to have every room to be non-smoking, so we understand it is a process. For those who want stricter policies for smoking, do note that it seems some people still try to smoke on the premises instead of in their room. Keeping in mind that this is an inn, we were very satisfied with the Concorde's clean rooms with free wi-fi for a decent price.
I can't speak to the attached restaurant, McCritters, but I thought it was great how convenient it is to be able to walk in through the door connected to the lobby. We did not use the pool or the business center but they were available. I liked that parking was available all around the inn, so that we could park the car where we could see from our window. I also appreciated that the inn was very visible and on a main road.
Overall, if we needed to make the choice again, we would come back to Concorde Inn & Suites just because of the above-and-beyond service we received. Thank you, Robin.
- Official Description (provided by the hotel):
- Studio 6 Pekin, IL is located off I-74. We are conveniently less than 10 miles from Peoria Airport and Downtown Peoria. We also have kitchenettes and free Wi-Fi in all modern guest rooms. This is a smoke-free motel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Booking.com, Hotels.com, Expedia and 5viajes2012 S.L. so you can book your Studio 6 Pekin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Concorde Hotel Pekin