We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (540)
Filter reviews
541 results
Traveller rating
342
111
37
32
19
Traveller type
Time of year
LanguageAll languages
More languages
342
111
37
32
19
Show reviews that mention
All reviewsevening receptionmade to order breakfastpremium suitechef robertvending machineorder omelettesfamily reunionliving areawould highly recommend this hotelwalk in showerexcellent staychecking infree breakfastwonderful hotelgreat customer servicebusiness tripsalsa
Filter
Updating list...
165 - 170 of 541 reviews
Reviewed 19 June 2017

I was excited when I found out my work project was moving close to this hotel. It's very new and everything is clean. Feels like you're walking into a hotel in Vegas. You can't throw a rock and not hit a Restaurant with in walking distance.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
2  Thank brandonmichaelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Chicago-Naperville, responded to this reviewResponded 20 June 2017

We are glad our location suites your needs now and that you enjoy staying here at the Embassy Suites by Hilton Chicago-Naperville. Please return again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017 via mobile

From the second we walked in we were created by friendly and helpful staff at the front desk. We enjoyed the comfortable bed and the wonderful breakfast in the morning. Robert the cook making the omelettes was great. He interacted with everyone and you could tell he enjoyed his job. Most places the breakfast staff isn't very friendly but here they were friendly and would let you know if they were getting ready to close up anything before they did. Great stay just outside of Chicago for a wedding. Walked around downtown Naperville for a little bit and it looks like a fun town. If you are out and about in the downtown area try the Tuk Tuk golf carts. The guy that drove us around was great as well.

Stayed: June 2017, travelled with family
Thank Thad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Chicago-Naperville, responded to this reviewResponded 19 June 2017

Thank you for your good review and for complementing our staff. We are glad you enjoyed staying with us here at the Embassy Suites by Hilton Chicago-Naperville and want to invite you back any time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017

This hotel is clean and up to date. However, the rooms are so small that when you pull out the sofa sleeper it goes from one wall to the This hotel is modern and clean, however, the rooms are so small that when you pull out the sofasleeper it goes from one wall to the other so you cannot walk around it. Then the only way to get out of the bedroom is to go through bathroom. We ordered room service and the menus listed Cheesecake and pies for dessert. When it arrived, instead of the normal expected slice we received a shot glass with something not even close to Cheesecake spooned into it. The breakfast is good but no made to order pancakes, the reception fell short in variety of offerings. Overall, too little for too much. Families beware these rooms are much smaller than most Embassy Suites.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Gigi7810-4188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Chicago-Naperville, responded to this reviewResponded 15 June 2017

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and apologize that you were disappointed in the size of your guestroom. We hope we can have another chance to show you what our warm hospitality is all about here at our hotel, if your travels bring you back to our area in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2017

I would imagine this is normally a great hotel. We had an average experience due to the 2 hours of unexplained construction above our room and 2 of the 3 elevators not opening on our floor. When we got on the faulty elevators we would get out on the 6th floor and walk to the 7th.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 273zachs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Chicago-Naperville, responded to this reviewResponded 14 June 2017

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2017

Staff was exceptionally helpful in every area, including housekeeping. Room was clean and organized every day we stayed. Free breakfast buffet was a nice extra. Location was perfect with quick access to toll ways.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Chicago-Naperville, responded to this reviewResponded 14 June 2017

Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon here at the Embassy Suites by Hilton Chicago-Naperville.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews