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Reviews (868)
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Reviewed 22 January 2018

The stay in Westin Lombard Yorktown Center was definitely one of the best stays ever! When we first arrived, we immediately greeted by the staff even though the check-in process takes a little longer than anticipated because the helpfulness and kindness of the staff definitely made up for it. The room is huge with great amenities, we got a room with the best view ever. We can enjoy Chicago skyline in our room. Thank you for a great stay, can't wait to go back!

Stayed: August 2017
Thank Whitney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

We were here for a conference. Stayed on the 3rd floor with window looking over the indoor pool area on the 2nd floor. Had a down-alternative comforter (soft and fluffy). Bed too soft for me. Room is hot (thermometer auto set to 72 but the room temp is 75). We had to turn off the heat at night. The heater is not loud like the ones in budget hotels, it may be a central unit, but definitely not the noisy window unit kind. No microwave in the room, but there's one microwave on the ground floor by the ATM machine. A mini FREEZER is in the room, I guess it malfunction because the fridge temp cannot be control and freeze up all my breakfast. The 2nd floor has indoor pool (water temp not as hot as in a water park or a paid swim club, but not freezing cold), there's also one hot tub/whirlpool in the corner by the locker area. Only 1 stall of men shower/toilet, and 1 stall of women shower/toilet by the pool area. There's a sauna room but can't really get it to heat up. Pool only opens to 10pm, A separate but connected gym room is open 24 hours a day with treadmills and weights. Both area needs to be enter with a hotel room card key. No free breakfast at hotel. There are many restaurants around the area but still needs to be access by car (too far and cold to actually walk). Overall a pretty good stay if compared to hotels like BestWestern or LaQuinta.

Room Tip: Attached garage access if you stay on Floor 2-5, upper floor has better view
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank IL1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at The Westin Lombard Yorktown Center, responded to this reviewResponded 6 January 2018

Dear IL1515,

Thank you for being our guest at The Westin Lombard Yorktown Center. It’s nice to know you had a pleasant stay and that you were satisfied with all that we have to offer. However, we are sorry for the problems that inconvenienced you. We appreciate your valuable feedback as it will help us to improve. We encourage you to try us again in the future as we are confident you will enjoy a much better experience.

Mike Feigenbaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

My wife and I drove into the area on 12/29/17 and needed a place to stay while visiting family. We found a good deal on this 4 star hotel and booked it. Upon first arrival we were happy to see it was in a good location. The hotel was kept nicely in the lobby area. More than adequate amenities at the location as far as food and things to do. The front desk staff was very nice and friendly.

However once arriving in our room is when the disappointment began. Old, outdated and worn furniture that showed all the damage and scratches. Arm chair covered in stains and just filthy. Bedding very scratchy, faded white that almost looked yellow and so many stains on bedding, comforter, pillows that were visible to the eye. The curtains over the window had so many stains, looked like someone threw something all over them. The only thing that looked clean in this room was the carpet, as weird as that sounds. I thought Westin was known for their heavenly beds and linens, but that was not the case in this room. Very disappointed in what should have been a fancy 4 star hotel.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at The Westin Lombard Yorktown Center, responded to this reviewResponded 4 January 2018

Dear Jeffrey S,

Thank you for providing a review of your recent stay with us. Our priority is to provide our guests with outstanding customer service and comfortable accommodations. However, it seems we fell short of your expectations during your recent stay with us. For this, we apologize. Our housekeeping team works diligently to provide clean and comfortable accommodations for our guests, and we hope you will accept our apologies for any oversights in the preparation of your guest room. We take reviews such as yours very seriously and your feedback will be relayed to the appropriate individuals in our organization to review whenever we plan for further updates, and we will also share your observations with our housekeeping team to ensure other guests do not encounter similar issues. Thank you for being our guest, and we hope to have the pleasure of welcoming you back.

Mike Feigenbaum
General Manager

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Reviewed 2 January 2018

Stayed here for a wedding on New Years Eve. The location is great. Walking distance to a lot of shopping. The lobby was absolutely stunning.The staff was very friendly and professional. Beds were very comfortable.

Room Tip: Stayed in room 817 which is off the elevator. Rather noisy but we were there on New Years Eve. Stay further down away from the elevator.
  • Stayed: January 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank joanndx10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at The Westin Lombard Yorktown Center, responded to this reviewResponded 25 January 2018

Dear joanndx10,

Thank you for your outstanding review! We are delighted you found our location to be ideal for everything you wanted to do on this trip. We would also like to take this time to thank you for your compliments regarding our team. Our associates are certainly dedicated to providing each and every one of our guests with a wonderful stay, so feedback like yours is certainly appreciated. From all of us at The Westin Lombard Yorktown Center, thank you for your business and we hope to have the pleasure of welcoming you back soon!

Mike Feigenbaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

I had the pleasure of staying at this beautiful hotel for a whole week in December. The rooms were a good size with comfortable beds, and was equipped with a nice desk so I could do some work.

One thing that did bother me was SPG members have access to the lounge where some breakfast items and hors d'oeuvres for dinner were served. However, upon asking times for when breakfast would be available, the lady at the front desk simply said they didn't do breakfast; another man on a different day said it was available. This is where this hotel is lacking and unfortunately had to withdraw a star. Whether or not they serve breakfast, their employees should do a better job informing customers w/correct information.

Stayed: December 2017, travelled on business
Thank Gloria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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