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All reviews navy graduation room was clean front desk staff third floor an easy drive the hotel offers hot coffee cinnamon rolls yogurt the hotel staff i highly recommend this hotel great lakes staff was friendly king room top floor three nights business trip
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Reviewed 17 August 2018 via mobile

BED BUGS ROOM 219
August 11, 2018 we stayed at this Holiday Inn Express, in Libertyville. August 12 began almost a week (and continuing) of misery with bites, swelling, welts and blisters from my ankles to my shoulders.
Tried, unsuccessfully, to reach the manager (Chad) to advise him of the situation. He has not returned my calls.
So......BEWARE!

Date of stay: August 2018
Trip type: Travelled with family
Thank m0mlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018

Stayed here for 2 nights. It's very basic hotel located about 10mins drive from the city centre of Libertyville. The room assigned to us was dated. There's a Wallgreens next to the hotel for your needs. Staff are nice and welcoming. It has a small gym and a swimming pool. It offers breakfast with very limited choices. The cost for 2 nights stay here was £247. In summary, I felt this was a very over-priced , underwhelming hotel for the price.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank dabawenyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

I did stay in that hotel 2 nights. Bed has been very good, got a good sleep. Breakfast in the morning was ok, but not much more. Room was on the top floor with two big beds. Service was ok during or stay.

Date of stay: March 2018
Trip type: Travelled on business
Thank 175bernds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Chicago-Libertyville, responded to this reviewResponded 3 April 2018

Hello Bernd S,

Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear about your excellent stay at the hotel and appreciate your compliments regarding our comfortable and clean rooms. We are always very happy when a guests' provides feedback about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to the management and ownership of the hotel. They will ensure that the staff knows what a great job they have done and also ensure they are recognized for their efforts.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

The hotel staff were very nice and friendly. The room was clean and the bathroom clean. A strip mall that has some food and a Walgreens is within walking distance. Its about a 10 minute trip to the ceremony

Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank shmuelj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

I stayed here for one night on business and the hotel was clean and neat. The front desk staff was friendly and helpful. The breakfast was ok and well organized and manager. There is a Starbucks within walking distance.
Nice hotel and good value for money.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank SonomaRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Chicago-Libertyville, responded to this reviewResponded 13 March 2018

Hi SonomaRichard,

Thank you for your stay and for sharing your experience. It is nice that you have found our hotel staff to be helpful. We are also glad that you had a satisfying breakfast experience. We will share your comments with the rest of the team to help us deliver a more consistent service in the future.

Again, thank you for the three out of five stars rating, we hope to earn those extra two stars with your next visit.

Kind Regards,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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