We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (320)
Filter reviews
320 results
Traveller rating
256
54
5
4
1
Traveller type
Time of year
LanguageAll languages
256
54
5
4
1
Show reviews that mention
All reviews full kitchen front desk large closet longer stay cookies and milk beach balls waffles great pool hot tub loved this hotel gas station fresh fruit breakfast was included place to stay hard boiled eggs business travel spacious room
Filter
Updating list...
43 - 48 of 320 reviews
Reviewed 28 September 2017

My company stayed at this hotel for 8 months. The rooms had issues here and there but the staff were wonderful! Cheryl, Isaiah, Sarah, and Sarah memorized all 14 of our names and did everything they could to make us feel welcome. They gave us advice on local running trails, baked us cookies when we were hanging out in the lobby at night, and just generally went above and beyond to accommodate us.

The rooms are pretty modern, with a nice lap stand so you can work or eat from the bed. A few months ago they also upgraded the TVs to include Netflix/Hulu/etc. Sometimes the wall thermostat doesn't control the air conditioner, so you have to adjust directly on the unit. One fun touch is they include a rubber duck in your room each week with a different theme and every once in a while some chocolates.

I highly recommend this hotel: lovely staff, nice rooms, good rate!

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this reviewResponded 2 October 2017

Thank you for sharing such a nice review Christine! All of us at the TownePlace Suites are so happy to hear that you had a great experience while being our guest. When you travel for such an extended time as you do, having a clean, friendly comfortable place to come back to makes the travel a bit easier.
I'm glad that we were able to make your travel enjoyable! Thank you for being our guest and for sharing your experience :)

Karen Young
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

I have been staying at this hotel each week for the past 8 months. I have consistently had an excellent experience. The rooms are clean and comfortable with excellent amenities such as smart TVs, stove tops, and a full size fridge. Additionally the staff are AMAZING. Cheryl, Sarah, and Isaiah went out of their way to make our group feel at home. I would highly recommend staying at this property if you are in the Joliet area.

Additional Benefits
- Two outdoor spaces that have grills for guests
- Walking distance to a greenway for outdoor exercise
- Rubber ducks left in the room each week
- Walking distance to several food options including McDonalds, Cracker Barrel, Dunkin Dounuts, Heroes West Sports Bar, Kuchies Bar
- Right off highway 80
- Complimentary breakfast and cookies each night

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank acm22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this reviewResponded 2 October 2017

Dear Annie,
So happy to hear that you are pleased with all aspects of your stay! We certainly appreciate you sharing all our great features and amenities with other fellow travelers. After reading such high praise, my biggest take a way after reading your review is that you found our staff to be AMAZING. There are many hotel choices in our area, but I have to agree with you, very few of them have the caliber of our teammates. We appreciate you noticing their efforts. Your kind words will definitely be shared :)
Thank you again,

Karen Young
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

The Towneplace Suites has been an incredible place to stay for our 8 month long stay in Joliet. Week after week we were consistently greeted by cheerful and helpful staff who went above and beyond to make our stay enjoyable. The kitchenettes were well equipped for homemade meals, and the grills were clean, full of gas and had clean utensils provided by the front desk. Fresh cookies never failed to stay stocked throughout the day, and even late at night if you asked nicely. Most importantly, the rooms were spotlessly clean and extraordinarily comfortable, and the themed rubber ducks beside the bathtubs at the beginning of each stay never failed to bring a smile to my face. Overall, if I could give this hotel more than 5 stars I would, and Cheryl, both Sarah's, Isiah, and all of the other staff definitely deserve the highest praise for their commitment to creating such a wonderful home away from home.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank MCKIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this reviewResponded 2 October 2017

Dear mckinnwc,
Reading your review certainly brought a smile to my face. We love making our guests happy at the TownePlace Suites, and reading your review and hearing that you consider our hotel to be the "Best Hotel Ever" is just about the highest compliment that you could have bestowed upon us.
Thank you so much for being our guest and for sharing your kind words.

Karen Young
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

Over the course of 7 months we traveled to the TownePlace Suites and enough cannot be said about the quality of service that was delivered. Being greeted by name every week by Isaiah, Sarah, and Cheryl made this hotel feel like a home away from home. All the staff regularly go above and beyond and any patron would be lucky to stay!

-Kevin

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this reviewResponded 2 October 2017

Hi Kevin,
Thanks so much for sharing your thoughts about all your recent stays! Your kind words about our staff and their level of quality service will be shared amongst the whole team. We strive to be the very best at what we do, and it pleases us when our guests appreciate our efforts. Your review will make everyone's day :)
Thanks again,

Karen Young
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

This hotel is clean, spacious and accommodating. The staff is some of the most friendly and helpful I have ever experienced at a hotel. The Sarah's and Cheryl welcomed me after a few weeks by name, always asking how the room is and if there's anything they can do to make our stay more pleasant. They are helpful with the grills and always willing to make it right if something feels off. The rooms are always very clean and there is access to hulu, Netflix etc on the TV's. The smell of warm cookies greeted me with temptation everyday and nothing makes a bad day better like a cookie. Over the last 8 months I have spent almost every week at this hotel. I am so grateful for the staff for making time away from home so comfortable and friendly.

  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank anna r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this reviewResponded 2 October 2017

Dear Anna,
Thanks for sharing such a nice review with us and with other fellow travelers. All of us at the TownePlace Suites are thrilled knowing that feel as though we are your "Home away from home" :)
Feeling like you are at home while, you are away certainly makes travel a bit easier. We are very glad that we able to be your "Away family"
Thank you again for sharing and for your loyalty to our hotel!

Karen Young
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews