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All reviews place to stay home away from home granola bars pots and pans the maintenance man oatmeal hotel is clean parking lot o'hare airport angelica highway rates business cleanliness chicago
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Reviewed 31 January 2018

Very Satisfied! ALL of hotel staff is very polite and quite a pleasure to interact with day to day. All staff is extremely attentive of any questions or concerns. All concerns handled immediately. Satisfied with rooms cleanliness and amenities. Would stay here again!

Date of stay: December 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Itasca, responded to this reviewResponded 1 February 2018

Stephanie, thank you for reviewing our hotel. We are delighted to know how much you enjoyed your stay with us and the excellent service provided by our entire staff. Your compliments will be shared with all team members. It was a pleasure having you here, and we look forward to welcoming you back again soon Extended Stay America.


Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

Hello Extended Stay America...I enjoy the staff and have been here for quite some time! They are courtous and a delight to too and are such a help with all my needs!

I wish all places were like the staff here! FOR REAL!
Sincerely Buddy Strong #219 Itasca

Room tip: Hey talk to the staff and tell them your needs and they acoomodate terrifically! :)
Date of stay: November 2017
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Buddy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Itasca, responded to this reviewResponded 1 February 2018

Thank you for making our Extended Stay America your home away from home. We take pride in offering outstanding service to all our guests, and we're glad to know our team met your expectations. It is a pleasure having you as our guest.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Very satisfied stay there long-term great management easy to work with the rooms were newly remodeled and restaurant next door close to Walmart's and the rates were excellent I would give this property in a A+

Date of stay: January 2018
Trip type: Travelled with family
Thank jama007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Itasca, responded to this reviewResponded 19 January 2018

Thank you for reviewing your stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed the convenience of our location. It was a pleasure hosting you, and we look forward to seeing you again soon!

Sincerely,
Hotel Management

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Reviewed 25 December 2017 via mobile

Angelica and staff improve month in and month out. Simply put, this location is managed by a “Rockstar”. As I have frequented the area over the past year and been away from home, I’ve been able to function here as I would at my own residence.

Nice job!!

Date of stay: December 2017
Trip type: Travelled on business
Thank Getaway745876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Itasca, responded to this reviewResponded 26 December 2017

Thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to read we met your needs and expectations during your visit. Your comments will be shared with the staff, especially with Angelica, and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

This is NOT a smoke free hotel as they state. People smoking in rooms, hallways and door blocking entrance. Cigarette butts and ashes all over ground as you enter and stairwell. Reeks of smoke and bad body odor. Side entrance doors broken handles and some dude off the street sleeping under stairwell. Staff eating in back office are completely useless. Don't waste your money.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 347rachael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Itasca, responded to this reviewResponded 19 November 2017

Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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