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Hilton Garden Inn Hoffman Estates
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Reviews (857)
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534
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All reviewsfront deskfrench toastroom was cleanrestaurant staffbusiness tripwedding partyomeletrecommend this hotelhot tubshuttle servicegreat experienceoff the highwaybreakfast buffetvery nice hoteleasy accessgreat customer servicefitness center
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Reviewed 20 March 2012

I'm a consultant and travel extensively now for many years. I’ve stayed at many different chains and Hilton properties, I have to say that the staff that the Hilton Garden by far is the most professional and accommodating I’ve experienced. Being a road warrior comfort and ease are important but service is critical. The Hoffman Estate Hilton has set the standard.

Thank you,
Marty R

  • Stayed: March 2012, travelled on business
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Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this reviewResponded 22 March 2012

Dear Martin R-

Thanks so much for the nice review! I'll make sure to share it with the staff! We appreciate you staying with us and hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2012

No gym. No lobby. Just signs that say pardon our dust. And vacuuming noise at 7 pm.

This would be ok, except Hilton did not disclose this obvious defect when I made my reservation.

Stay somewhere else until the renovation is complete.

  • Stayed: March 2012
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Thank 10RatsRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this reviewResponded 7 March 2012

Dear 10RatsRock-
I’m sorry to hear that you were unhappy about the renovation during your stay. We are currently in the tail end of our renovation and have tried to keep all noise confined to certain hours. In this case, we’ve failed to keep the disruption at a minimum, and I truly apologize.

We made arraignments with the local fitness facility across the street for guests to use while we upgrade our center. We will have the hotel fitness center up and running by March 9, 2012.

Again, I’m sorry for the inconvenience while we complete a much needed upgrade to the hotel. We appreciate your business and hope you stay with us again!!

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Reviewed 24 February 2012

We booked two rooms here for a one-night family stay. Staff was welcoming and easily provided the amenities for a Gold Honors member (two waters and certificate for breakfast). We had side-by-side rooms in two newly renovated rooms (sixth floor). Rooms and bedding were pleasing. Only odd thing was that the bathtub with stains had not been replaced. Can be a bit of noise in the hallways with families visiting the pool or people chatting. Room doors slam shut loudly.

Breakfast buffet had a good assortment of hot and cold foods and I believe costs $11.00. Restaurant staff was very helpful. If you love Chicago style deepdish pizza, there's a carry out Lou Malnati's Pizzeria and a restaurant location (separate) worth visiting or picking up and eating at the hotel. You can also buy frozen pies to take home. Weber Grill is also a good restaurant.

We have stayed here several times over the years and would do so again.

Room Tip: Request a renovated room away from the elevators.
  • Stayed: February 2012, travelled with family
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Thank St._Louie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this reviewResponded 27 February 2012

Dear St._Louie-

Thanks for taking the time to fill out a Trip Advisor review!! We are about 70% completed with our renovation and I'm happy to hear you like our newly renovated rooms. Just as a quick note - we are scheduled to have bathtubs refinished but due to scheduling problems weren't able to have them completed at the same time the rooms. It should be done sometime in March!

I'll make sure to share your comments with our staff. They enjoy the feedback our guests have. Thanks for staying with us and hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Love the smell of it, new decorated floors, new everything.
Great services;
Comfortable beds.
Great amenities.

CONS:
Need a bigger better work out room, two tread mills, and cross county machine. That is it.

It was quick stay and very worth while

  • Stayed: February 2012, travelled with family
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Thank TCMNLIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this reviewResponded 21 February 2012

Dear tcmeagher-

We are happy to hear you enjoyed your stay in one of our new rooms!! We are ecstatic that the renovation has begun. We are currently renovating and expanding our fitness center that will include state of the art Precor equipment. Additionally, our restaurant and public space should be completed by mid March.

We know you have many lodging choices when you visit Hoffman Estates and we appreciate that you stay with us. See you soon!!!

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Reviewed 23 January 2012

Overnight stay in this clean, comfortable hotel. Big room, coffee, micro, fridge, USA Today, pool, spa, Neutrogena products. Good breakfast, coffee in lobby and small lobby bar. Nothing to complain about here. Definitely road warrior approved.

  • Stayed: January 2012, travelled on business
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Thank luvdabigeasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this reviewResponded 25 January 2012

Dear luvdabigeasy-

Thanks for staying with us! Our team loves to hear nice feedback like yours. We are currently in the midst of a massive renovation - I hope the next time you are in town you will be able to stay in one of our brand new guest rooms that will include new flat screen HD 37 inch TV's!!


We hope to have new pictures posted soon. See you next time!

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