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Eagle Ridge Resort & Spa
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US$87
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Certificate of Excellence
  • Free Wifi
  • Free Parking
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Reviews (2,178)
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1,087
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Reviewed 8 April 2018

This is a great place to unwind and relax. The service , food , and friendly staff made this a wonderful place to visit. We would definitely go back again. We had the couples massage in the spa and it was exactly what we needed to unwind. Highly recommended

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 18 April 2018

Good afternoon Debbie

We are very excited to read that you had a great and relaxing time at our resort. Our goal is to always exceed our guest’s expectations and it sounds like we did that with you.

As Debbie mentions in her review, if you are looking for place to getaway and relax, Eagle Ridge is the perfect place. Located just 2 hours or so from Chicago (depending where in Chicago you are coming from) in the rolling hills of the Galena Territory, Eagle Ridge sits on 6,800 acres of beautiful landscapes with a 220 acre lake in our backyard and views that are second to none.

Please come out and visit us soon!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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Reviewed 8 April 2018

We stayed two nights in a Villa. It was cold and snowy, so we enjoyed the pool and all of the activities provided during Spring Break. The kids got to use a bounce house, bags game, giant checkerboard, and lots of crafts. We bought treats at the General Store. Our house was very clean and cozy. We will be sure to return.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank marierG3348MV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 18 April 2018

Good evening Marier

Thank you staying with us during Spring Break this year. Each our activities get better and better and they are all designed around the family. The extra plus is you were able to stay in one of our villas that give you a lot of space to spread out as a family.

If you have never stayed with us during the summer you definitely have to come back again. We have plenty of outdoor activities for families of all ages including horseback riding, hiking, pontoon boating and of course fishing, hiking trails and for the older kids a zip line that is absolutely a lot of fun. If you have not tried our FootGolf you definitely need to come back. It is basically playing golf by kicking a soccer ball. We have an 18 hole course set up on our East Course.

Again thank you for staying with us and we look forward to your return.

Colin Sanderson
Director of Sales and Marketing

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Reviewed 26 March 2018

My husband and I had the pleasure of staying here for one night in mid-March through a Groupon Deal in a king bed room in the courtyard. Overall, we really enjoyed our stay here on the sprawling property and would recommend it!
Pros:
-Check-in and Check out were easy, effortless, and the front desk staff was knowledgeable and helpful. Our room was ready when we got there, even though we arrived a couple hours before check in time.
-Lobby was beautiful, immaculate and a great place to relax and/or wait for others before or after meals.
-We had a beautiful view of the lake and winding paths around the resort and into the wooded area. This would be such a great room to have in the summertime, as they rent out pontoon boats and other water equipment.
-Our room was a nice size and had a modern updated decorum.
-We enjoyed breakfast in one of the resort restaurants and the food was delicious-made to order omelets are always a favorite of mine! :) There was a more casual dining option and a pizza take-out place available on site as well, which provides a lot of variety.
-We also enjoyed a couple's massage at the resort's spa-very relaxing, and you have the ability to enjoy the steam room and relaxation room as amenities. While the massages were extremely pricey, even with a resort guest discount, we enjoyed our little splurge of the weekend!
-There is an indoor and outdoor pool available for use, as well as a sauna, although we did not use this.
-All staff were extremely friendly and helpful! So many mentioned coming back in the warmer months, and we would love to!

Cons:
While none of these were major issues, they were just minor inconveniences to be noted.
-The heat/air conditioner in our room was constantly kicking off and on, and was rather loud.
-No elevators as far as we could tell, so if staying on 2nd floor, be prepared to carry bags up stairs.
-No indoor hot tub. We were hoping to enjoy a hot tub during our stay and were surprised to see that the indoor pool area did not have one.
-The pillows on our bed were awful! Extremely flat! My husband and I both usually travel with our pillows, forgot this time, and we paid for it! My night of sleep was a little less restful because my pillow was so flat it was hard to get comfortable. Lesson learned!

Despite some of the inconveniences, we really enjoyed our time here and would love to come back again with our own kids in the summer months!

  • Stayed: March 2018, travelled as a couple
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1  Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 29 March 2018

Good morning Lisa, thank you for taking the time to write a wonderful review about your stay at our resort. We truly appreciate it and we do share all of our reviews with our staff and when warranted our home owners who have their homes in our rental program.

Since taking over the management of the resort over 4 years ago we have spent a lot of time on training our employees on guest service so it is so great to read that we exceeded your expectations.

I also want to thank you for mentioning the discounts you received while staying with us which is part of the Eagle Ridge Advantage Program. This program offers guest of the resort and guests staying in our rental homes discounts throughout the resort.
Now to address your cons which we appreciate you mentioning in your review. We regularly inspect our heating and air conditioning units and we looked up your reservation and we have re-inspected the one in the room you reserved so thank you again.

We do have an elevator in our lobby that you can take to the second floor on the Inn and then take the hallway to the courtyard outside which will lead you to the second floor of the courtyard so you don’t have to walk up stair with your suitcases.

If you haven’t already please like us on Facebook and follow us on twitter and Instagram.

Thank you once again and please come back this summer!

Sincerely
Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

I spent a winter weekend at Eagle Ridge Resort & Spa during their Winter Festival and it was terrific! I could not have had more fun or have been more pleased! The accomodations were perfect for our group and the restaurant is just wonderfully delicious. I had a wonderful spa pedicure and wished I could have spent an entire day in the relaxing spa environment. The staff was most friendly and helpful and all the winter activities were just so much fun! This is a great family get away. It is also a great spot to spend a fun weekend with girlfriends. I'll definitely be heading back!

Room Tip: Definitely check out the options for renting a whole house if you have a big group coming. The shuttle service was awesome.
  • Stayed: February 2018, travelled with friends
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Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 12 March 2018

A great experience. A great location. Beautiful Scenery. The room was excellent. I would have liked to have a microwave for popcorn. It was nice having a refrigerator. The entire staff was always helpful and stopped what they were doing and actually acted like they cared. That was refreshing.

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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