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All reviews the main lodge woodlands restaurant great golf bedroom villa golf courses are golf trip play golf get away general store beautiful area beautiful scenery walking trails breakfast buffet in great shape rolling hills from chicago hot tub
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Reviewed 15 October 2017

We rent a vacation home every year for the family to gather and go to the Country Fair. Wonderful time! The golf course was in excellent condition. The location of the home was perfect. The outside fire pit made for fun family time. The pool was enjoyable. All in all a great getaway.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank Carol56Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening Carol

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

We are extremely pleased we met your expectations while you were here and it seems you were able to enjoy the golf courses, your home and some of the other amenities we have to offer.

By the way thank you for mentioning our golf courses. Since taking over management of the resort back in June 2013 we spent a lot of time and resources getting the golf course back to their original playing conditions. The courses have not been in this good of shape in 20 years.

Also thank you for mentioning the home you rented. We have over 200 homes, condos and villas that are perfect for group excursions, family reunions and of course golf outings. For those of you who may be reading this review, if you are looking for a completely different experience than staying in a guest room we highly recommend checking out our rental homes. They are fully stocked with everything you need to cook and we have a general store on property for any type of food you want to prepare.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Best place for a short get-away. We have been at eagle ridge many times. We like the ambiance, restaurants and closeness to town. Happened to be on the property while Octoberfest was going on in the town, so that was a bonus.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank delpz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

We are extremely pleased we met your expectations while you were here.

For those of you who may be reading my response to this review and have never been to Eagle Ridge we are located about 2 ½ hours from Chicago and about 1 ½ hours from Madison and the Quad Cities. Our resort is surrounded by 6,800 acres of rolling hills, vistas and we have our own lake, Lake Galena. The views are second to none in the Midwest and once you are here you will feel like you’re in a whole different world.

The historic town of Galena is only about 7 miles away (if you take the short cut by Thunderbay Falls) which you should do and stop by the falls to take a picture. There is plenty to do in Galena and you can check the Eagle Ridge web site for an up to date listing of what is happening in Galena before your trip.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Beautiful resort, lovely venue! Rooms clean, but dated. Food good, drinks too. Disappointed in the Woodfire Restaurant - woodfire pizza not very good but very dirty - dead flies all over the windowsills. I'd still go to Eagle Ridge, however I won't go back to that restaurant.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with this hotel
Thank Patty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

Our goal is to exceed our guests expectation and based on your review we did not do that during your time at Woodstone Restaurant. There is absolutely no excuse for the flies regardless of the time of year and please know this is not indicative of the cleanliness of the restaurant. I am not sure what was wrong with your pizza and would love to know more about that. You can contact me at the hotel at any time. Typically we get rave reviews for our wood fired oven pizza, so this definitely concerns me. I am hoping you will give us another try next season!

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

My husband and I go to Eagle Ridge several times a year. We love the area and the lodge is a wonderful relaxing place. The employees are top notch. They have redecorated the rooms and the new furnishings are beautiful. They had redecorated the lobby and reception area a couple of years ago. The spa is really nice and there are lots of things to do, if you are not just there to relax. It is our "happy" place.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 31 October 2017

Good morning Susan

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. Regardless if the review is great or not we certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

First of all thank you for your continued loyalty to Eagle Ridge Resort; we certainly appreciate your business. Our goal is to exceed our guest’s expectation and based on your review we accomplished our goal.

For those of you who may be reading this response, since taking over management of the resort back in June 2013 we put in place a multiphase property improvement plan.

Our plan began in July of 2013 working on improving the golf courses and getting them back into their original playing condition and the improvement is ongoing. The courses have not been in this good of shape in 20 years. We continued many different phases including but not limited to adding a new concept restaurant at the General Golf Course called Woodstone, replaced all the signage throughout the resort and directional signage on the roads leading to the resort, a complete renovation of the entrance to the main lodge as well as all public space. We just recently finished the guest room renovation with all new carpet, re-deigned bathrooms in the courtyard rooms, all new furniture and bedding and added refrigerators in all guest rooms. We encourage you to visit our website to view our pictures of the renovated rooms.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Venue is nice, expensive at some shops. the views are very lovely, there are choices for lodging within the whole complex, there are things to do for families or if you are solo. The town has options for all.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank Cathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 31 October 2017

Good morning Cathy
Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. Regardless if the review is great or not we certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

First of all thank you for your continued loyalty to Eagle Ridge Resort; we certainly appreciate your business. Our goal is to exceed our guest’s expectation and based on your review we accomplished our goal.

If you are reading this review and have never been to Eagle Ridge the area that we are in is known as the “Drift less Zone” Basically during our ice ages the glaciers that came through this part of the country split about 20 miles from Galena causing the topography to be unscathed by the glaciers. The rolling hills of the Galena Territory also allow us to have some of the most breathtaking views, and the perfect backdrop for weddings, family re-unions and much more. Of course thanks to the glaciers passing us by we have the most beautiful golf courses in the Midwest, and hiking and biking trails that are second to none.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.
Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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