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“LA02 is clean, but needs a lot of interior changes”

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Eagle Ridge Resort & Spa
Ranked #7 of 11 Hotels in Galena
Reviewed 15 October 2017

Eagle Ridge is a nice place to visit. Excellent for a girls weekend.The Woodland Lounge is not worth the money or food, unfortunately not representative of the menu. Hotel staff are pleasant and housekeeping does a good job.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with this hotel
Thank youhavetolovechicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good afternoon

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

Thank you for mentioning the condo that you stayed in. Many of our guests do not realize that we have over 200 rental homes, condos and golf villas that you can rent as an alternative to a guest room. As you mentioned in your review, these rental units are perfect for families, multiple families, girlfriend get-away, families re-unions , well you get the idea. You can save a lot on your stay and you have the ability to do your own cooking because the kitchens have everything you need, it's like being home away from home.

You mentioned the food from Woodlands Lounge did not meet your expectations and I would like to know more about that. If you would you can email me at the resort or call me. My information is below.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more. And who knows you just may win a golf escape at the resort!

Again thank you for your review!

Sincerely

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 15 October 2017

We rent a vacation home every year for the family to gather and go to the Country Fair. Wonderful time! The golf course was in excellent condition. The location of the home was perfect. The outside fire pit made for fun family time. The pool was enjoyable. All in all a great getaway.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank Carol56Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening Carol

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

We are extremely pleased we met your expectations while you were here and it seems you were able to enjoy the golf courses, your home and some of the other amenities we have to offer.

By the way thank you for mentioning our golf courses. Since taking over management of the resort back in June 2013 we spent a lot of time and resources getting the golf course back to their original playing conditions. The courses have not been in this good of shape in 20 years.

Also thank you for mentioning the home you rented. We have over 200 homes, condos and villas that are perfect for group excursions, family reunions and of course golf outings. For those of you who may be reading this review, if you are looking for a completely different experience than staying in a guest room we highly recommend checking out our rental homes. They are fully stocked with everything you need to cook and we have a general store on property for any type of food you want to prepare.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Best place for a short get-away. We have been at eagle ridge many times. We like the ambiance, restaurants and closeness to town. Happened to be on the property while Octoberfest was going on in the town, so that was a bonus.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank delpz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

We are extremely pleased we met your expectations while you were here.

For those of you who may be reading my response to this review and have never been to Eagle Ridge we are located about 2 ½ hours from Chicago and about 1 ½ hours from Madison and the Quad Cities. Our resort is surrounded by 6,800 acres of rolling hills, vistas and we have our own lake, Lake Galena. The views are second to none in the Midwest and once you are here you will feel like you’re in a whole different world.

The historic town of Galena is only about 7 miles away (if you take the short cut by Thunderbay Falls) which you should do and stop by the falls to take a picture. There is plenty to do in Galena and you can check the Eagle Ridge web site for an up to date listing of what is happening in Galena before your trip.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Beautiful resort, lovely venue! Rooms clean, but dated. Food good, drinks too. Disappointed in the Woodfire Restaurant - woodfire pizza not very good but very dirty - dead flies all over the windowsills. I'd still go to Eagle Ridge, however I won't go back to that restaurant.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with this hotel
Thank Patty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 October 2017

Good evening

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. We certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

Our goal is to exceed our guests expectation and based on your review we did not do that during your time at Woodstone Restaurant. There is absolutely no excuse for the flies regardless of the time of year and please know this is not indicative of the cleanliness of the restaurant. I am not sure what was wrong with your pizza and would love to know more about that. You can contact me at the hotel at any time. Typically we get rave reviews for our wood fired oven pizza, so this definitely concerns me. I am hoping you will give us another try next season!

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

My husband and I go to Eagle Ridge several times a year. We love the area and the lodge is a wonderful relaxing place. The employees are top notch. They have redecorated the rooms and the new furnishings are beautiful. They had redecorated the lobby and reception area a couple of years ago. The spa is really nice and there are lots of things to do, if you are not just there to relax. It is our "happy" place.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin S, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 31 October 2017

Good morning Susan

Thank you for taking the time to write a review about your stay at Eagle Ridge Resort and Spa. Regardless if the review is great or not we certainly appreciate all the reviews that we receive and we share them with our staff, and when appropriate our resort home owners that we work with.

First of all thank you for your continued loyalty to Eagle Ridge Resort; we certainly appreciate your business. Our goal is to exceed our guest’s expectation and based on your review we accomplished our goal.

For those of you who may be reading this response, since taking over management of the resort back in June 2013 we put in place a multiphase property improvement plan.

Our plan began in July of 2013 working on improving the golf courses and getting them back into their original playing condition and the improvement is ongoing. The courses have not been in this good of shape in 20 years. We continued many different phases including but not limited to adding a new concept restaurant at the General Golf Course called Woodstone, replaced all the signage throughout the resort and directional signage on the roads leading to the resort, a complete renovation of the entrance to the main lodge as well as all public space. We just recently finished the guest room renovation with all new carpet, re-deigned bathrooms in the courtyard rooms, all new furniture and bedding and added refrigerators in all guest rooms. We encourage you to visit our website to view our pictures of the renovated rooms.

If you haven’t already, please like us on Facebook and follow us on Twitter and Instagram. We use these three social media vehicles to inform our followers on new events at the resort and we hold several contests each month that our followers can win prizes including overnight stays, golf apparel, Spa treatments and much more.

Again thank you for your kind words!

Sincerely

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eagle Ridge Resort & Spa

Address: 444 Eagle Ridge Dr, Galena, IL 61036-7805
Region: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Galena
#4 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range: €149 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eagle Ridge Resort & Spa 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Eagle Ridge Resort & Spa is located 150 miles west of Chicago in the heart of The Galena Territory, a 6,800 acre recreational, residential and resort community nestled amid the rolling hills of northwestern Galena, Illinois. Eagle Ridge Resort & Spa is a full-spectrum resort and showcases superior golf with 63 holes on four acclaimed courses which include the North Course; the South Course; the East Course (9-holes); and the resort’s crowning achievement, The General, with over 250 feet of elevation changes throughout the 18 holes. Lodging accommodations at Eagle Ridge are delightfully unique with 80 quaint Inn rooms and over 250 villas and distinctive homes to choose from throughout the property. For the resort’s corporate clients Eagle Ridge boasts 15,000 square feet of state-of-the-art meeting space, in addition to beautiful conference homes for small, elegant meetings. The entire facility is also the perfect venue for banquets, weddings and theme parties. Eagle Ridge offers three distinctive restaurants that include award-winning Woodlands Restaurant, along with Spikes Bar & Grill and Paisanos. Other amenities include the tranquil Stonedrift Spa, providing ten treatment rooms for a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor/outdoor pool, sauna and steam room. The property is the perfect backdrop to an incredible selection of outdoor activities including miles of biking, hiking and horseback riding trails, as well as tennis, hot air balloon rides, boating and fishing on the picturesque 225-acre Lake Galena. ... more   less 
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Also Known As:
Eagle Ridge Resort And Spa
Eagle Ridge Hotel Galena
Eagle Ridge Resort Galena

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