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“Great Amenities and Recreation but Dated Rooms”

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Eagle Ridge Resort & Spa
Ranked #7 of 11 Hotels in Galena
Reviewed 25 October 2012

We booked a suite in the main lodge for $229/night. The website stated that it had a whirlpool and sitting area. Upon check in, the whirlpool really was just a regular-sized tub with jets and looked just like a standard hotel room with another room attached as the sitting area. It was very oddly-shaped. The manager did end up transferring us to a one-bedroom condo right off of the golf course and gave us a $50 break, It was a bi-level with a fireplace and quite cozy. However, it was very dated, and the bathroom, though it had a whirlpool was very old. The next day, we awoke to a barking dog from the next door neighbor. I called the front-desk and was basically told, dogs are allowed in the area we were in. Thus we decided to just wake up earlier than usual as it appears nothing could be done.
On the brighter side, the amenities are lovely. They had free rental of paddle-boats and canoes right on the Galena River right at ther resort. We availed of this and had a wonderful time. The mother/daughter team that ran the recreation department are wonderful assets to the resort. We also borrowed tennis rackets, volleyball, and spent time at the indoor pool playing water basketball. We had a great time. The two ladies were just wonderful of letting us know what is available at the resort. They also had complimentary bicycle rental for hotel guests. Unfortunately, we did not get the chance to do this but will do so in the future. Although, the actually sleeping/hotel accomodations are so-so, the amenities make up for this. The hotel should look at lowering their rates as the accomodations compare to a 3 star hotel at best. The positive part is that the recreational amenities are complimentary. We had the breakfast buffet on a Sunday and found that to be excellent. We will return to this facility because of the amenities. I just wish the rooms were nicer and the units remodeled.

Room Tip: Hotels at main lodge are oddly-shaped.
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  • Stayed: September 2012, travelled as a couple
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1  Thank Amerasiangirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 August 2014

We would like to take this opportunity to introduce you to the Bricton Hotel Group and Brickstone Management. We have taken over management of Eagle Ridge Resort and Spa as of June of 2013.

Brickstone is a joint partnership between the Bricton Hotel Group and Touchstone Golf. Both companies have built great reputations in managing golf courses and resorts national. We are extremely excited we have this opportunity to rebuild Eagle Ridge Resort and Spa’s reputation as the premier destination to a play, meet and relax in the Midwest.

If you like what Eagle Ridge has done in the past then you will love what we have done this year and our plans for the future. As of August 2014, we are completing the first phase of a multi-phase property improvement plan. We spent the first year working on improving all 63 holes of our golf courses back into pristine condition. Based on the reviews in the past year we have met and exceeded everyone’s expectations. Playing time is back to the 4 to 4 ½ hours on all our courses. "Eagle Ridge has done a masterful job at restoring the original 'playability' of all the resort's courses. Sight lines have been improved, and grass and scrub areas have been cut back to reduce the penalty on shots that go awry. These renovations are most apparent on The General, widely regarded as one of the top courses in Illinois. Spectacular vistas are combined with generous landing areas and forgiving greens, making The General one of the top resort courses in the nation." Dr. Kiel Christianson, Senior Writer & Equipment Editor, Golfnow.com - The Golf Channel.
The main entrance and the Inn lobby have been completely renovated as well as all of our meeting and banquet space. To top it all off, we have just been accredited as an IACC Conference Center. We have many more plans to continue to improve the property in it physical appearance as well as our guest service and amenities.

Please Like Us On Facebook! We update Facebook on a daily basis with news, new activities and specials that you can take advantage of and of course contests that are a lot of fun to participate in. Also when you get a change take a look at the Eagle Ridge site as well!

Thank you for staying with us and we hope you will come back soon!

Colin Sanderson
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,884 - 1,888 of 2,101 reviews

Reviewed 18 October 2012

My husband and I stayed at Eagle Ridge for a mini-baby moon and absolutely loved it! The timing was perfect, since the colors of the trees just started turning those beautiful autumn colors and the weather was still mild. Although it was pretty soggy on Saturday and Sunday, we were able to walk through some of the hiking paths around the resort before the rain clouds came in. Eagle Ridge was really great -- from the staff, to the well kept grounds, food, spa. Everyone was extremely accommodating!

We drove in from Chicago, which was a pretty easy drive (2.5-3hours) which is really nice since I'm 7.5 months pregnant and anything longer would be painful.

Eagle Ridge is by far the nicest hotels/resorts in the area. And we'd highly recommend it. The only advice I'd have for travelers is that if you were interested in doing the hot air balloon rides, make sure you call at least 3 weeks in advance. Also, their golf courses looked great -- but we didn't go golfing at all.

  • Stayed: October 2012, travelled as a couple
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1  Thank MarieTess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2012

Just driving to this resort is a treat - beautiful views, walking trails and manicured golf course. Once you are there, you are there! Friendly staff, cozy atmosphere and very welcoming rooms, or "units" as they call them.
Everything in the room is top-notch - flatscreen TV, nice soaps, fluffy towels - but the thing I always fall for in a hotel room - the pillows! If they are big and fluffy and more than two, I am hooked on the place! Eagle Ridge provided 4 big pillows and a bolster on a king size bed. I will be back.

  • Stayed: October 2012, travelled on business
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Thank christine102262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ikhlas A, General Manager at Eagle Ridge Resort & Spa, responded to this reviewResponded 16 October 2012

Thank you for your kind review on TripAdvisor about your recent trip to Eagle Ridge Resort & Spa. Our entire staff is always pleased when our guests' expectations have been met. Every season, there is a new reason to visit Eagle Ridge Resort & Spa; from our championship golf, to our award-winning spa and the ever-changing scenic beauty of Northwest Illinois. We look forward to your return. Please feel free to contact our staff if we can be of assistance in helping you discover more about Eagle Ridge Resort & Spa during your next visit.

Ikhlas Ahmed
General Manager
815-776-5060

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2012

My wife and I chose Eagle Ridge for a relaxing couple of days away from home, mainly just to "chill out" and relax. For that it was a good choice. We spent two days and the view from our room with the fall colors at their early "peak" was wonderful. The front desk was very helpful and courteous, and the spa (we had a couples massage) was incredible.

However, we often judge our vacations by the feeling of "I don't want to leave" and for this trip, that did not happen. Our room size was large (Courtyard King in the main property), although it had a ton of wasted space and then a bathroom that was smaller than a cruise ship (It was very difficult to close the door to the bathroom standing in front of the toliet). The decor seemed dated, although I heard the property was actually remodeled a couple of years ago. The TV did not function well, and stations were somewhat limited. Housekeeping was a little limited and did not appear to do a very good job (we found a couple of hairs on the wall of the shower for example). Bed was comfortable and warm on the night of the first freeze of the year.

As for the food, we ate breakfast at the Woodlands Restaurant both of the mornings that we were there and it was good. We had the breakfast buffet both mornings and it had a variety and was reasonably priced. We also ate at the Woodlands for dinner on Friday night and it was tasty as well. Steak was prepared nicely and my wife's salmon was good as well. The chef's fresh basil salad dressing was impressive. Service was a bit shaky in the morning, but for dinner it was prompt.

Overall, it was a nice trip, although I believe the room was a bit overpriced for what we got. We will likely look at trying other options before coming back as there was nothing to "wow" us into an immediate return.

  • Stayed: October 2012, travelled as a couple
    • Value
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1  Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2012

We held our sales meeting at Eagle Ridge Resort and Spa the first of September. I have to compliment the facility and the staff for making our stay there AWESOME. We used the conference facilities, used the food service and stayed on the property (guest houses and the Inn) and no matter what request we made, Eagle Ridge staff was gracious and friendly (plus, they provided us the solution). Everyone from the bell men to the general manager was helpful when directions and transportation were needed. The property itself is worth the visit - the golf courses are challenging and gorgeous and we felt it was the perfect place to have our company sales meeting.

Room Tip: One of our attendees said the houses were very quiet at night.
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this reviewResponded 30 August 2014

We would like to take this opportunity to introduce you to the Bricton Hotel Group and Brickstone Management. We have taken over management of Eagle Ridge Resort and Spa as of June of 2013.

Brickstone is a joint partnership between the Bricton Hotel Group and Touchstone Golf. Both companies have built great reputations in managing golf courses and resorts national. We are extremely excited we have this opportunity to rebuild Eagle Ridge Resort and Spa’s reputation as the premier destination to a play, meet and relax in the Midwest.

If you like what Eagle Ridge has done in the past then you will love what we have done this year and our plans for the future. As of August 2014, we are completing the first phase of a multi-phase property improvement plan. We spent the first year working on improving all 63 holes of our golf courses back into pristine condition. Based on the reviews in the past year we have met and exceeded everyone’s expectations. Playing time is back to the 4 to 4 ½ hours on all our courses. "Eagle Ridge has done a masterful job at restoring the original 'playability' of all the resort's courses. Sight lines have been improved, and grass and scrub areas have been cut back to reduce the penalty on shots that go awry. These renovations are most apparent on The General, widely regarded as one of the top courses in Illinois. Spectacular vistas are combined with generous landing areas and forgiving greens, making The General one of the top resort courses in the nation." Dr. Kiel Christianson, Senior Writer & Equipment Editor, Golfnow.com - The Golf Channel.
The main entrance and the Inn lobby have been completely renovated as well as all of our meeting and banquet space. To top it all off, we have just been accredited as an IACC Conference Center. We have many more plans to continue to improve the property in it physical appearance as well as our guest service and amenities.

Please Like Us On Facebook! We update Facebook on a daily basis with news, new activities and specials that you can take advantage of and of course contests that are a lot of fun to participate in. Also when you get a change take a look at the Eagle Ridge site as well!

Thank you for staying with us and we hope you will come back soon!

Colin Sanderson
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eagle Ridge Resort & Spa

Address: 444 Eagle Ridge Dr, Galena, IL 61036-7805
Region: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Galena
#4 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range: €149 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eagle Ridge Resort & Spa 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Eagle Ridge Resort & Spa is located 150 miles west of Chicago in the heart of The Galena Territory, a 6,800 acre recreational, residential and resort community nestled amid the rolling hills of northwestern Galena, Illinois. Eagle Ridge Resort & Spa is a full-spectrum resort and showcases superior golf with 63 holes on four acclaimed courses which include the North Course; the South Course; the East Course (9-holes); and the resort’s crowning achievement, The General, with over 250 feet of elevation changes throughout the 18 holes. Lodging accommodations at Eagle Ridge are delightfully unique with 80 quaint Inn rooms and over 250 villas and distinctive homes to choose from throughout the property. For the resort’s corporate clients Eagle Ridge boasts 15,000 square feet of state-of-the-art meeting space, in addition to beautiful conference homes for small, elegant meetings. The entire facility is also the perfect venue for banquets, weddings and theme parties. Eagle Ridge offers three distinctive restaurants that include award-winning Woodlands Restaurant, along with Spikes Bar & Grill and Paisanos. Other amenities include the tranquil Stonedrift Spa, providing ten treatment rooms for a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor/outdoor pool, sauna and steam room. The property is the perfect backdrop to an incredible selection of outdoor activities including miles of biking, hiking and horseback riding trails, as well as tennis, hot air balloon rides, boating and fishing on the picturesque 225-acre Lake Galena. ... more   less 
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Also Known As:
Eagle Ridge Resort And Spa
Eagle Ridge Hotel Galena
Eagle Ridge Resort Galena

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