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Hotel Indigo Chicago Downtown Gold Coast
Ranked #119 of 188 Hotels in Chicago
Iowa City, Iowa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I enjoy my trip and hotel”
Reviewed 4 January 2012

really nice and comfortable hotel~I love all the colors and decoration. The server there is really nice, especially the front desk, Tom Hilton, he is really patient, considerate, hard-working and sweet,:-) I enjoy all the experience in the hotel, the Christmas chocolate and nice photos with Tom!

Room Tip: some room is dry for sleep.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prince407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,238 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
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English first
Maple Grove, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 January 2012

My fiancee and I wanted to stay close to downtown but at a more intimate setting the the giant corporate hotels. The hotel is small (in a good way) personal, and very clean. We pulled right up to the front door and the desk was only steps away. The parking, elevator, and room were all very close and convenient. The staff was very courteous, helpful and friendly. The rooms are very cool - hardwood floors, bright colors, not your typical hotel room. The hotel is located in a great area within walking distance to great restaurants and shops. Will definetly stay at Indigo again. The only downside would be that the heating unit fans are somewhat noisy (at least in our room) we ended up shutting it off the second night and the lack of storage (which has been mentioned in other reviews). Otherwise I would highly recommend the hotel for couples and those who are looking for a smaller, fun, more intimate hotel in the downtown area

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marklpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 December 2011

We arrived by train at 1 pm and they let us check in right away.
The room was ok ,small with 1 Queen size bed.TV was tiny and old.
I had problems with the comforter,it was very heavy.
Front desk was friendly and they had a small business section with 2 computers .
We booked through Priceline and the experience in all was fine.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hofgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 December 2011

They have the best customer service I have ever experienced! I would advise anyone who is coming to Chicago to stay here!!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie_Quinn_Batch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 December 2011

I was delighted for the opportunity of a return stay at the Hotel Indigo. Despite others' experience with third-party booking, I was actually treated very well.

Due to travel delays, I arrived in Chicago near midnight (several hours later than scheduled). I was concerned about the room status since this was a Hotwire booking. But the front desk clerk, Lissa, could not have been more helpful. I phoned ahead and she said, "Yes, I see your Hotwire booking" -- [so she knew this was 3rd party] -- and I have noted your delayed arrival for a reservation of one night." I replied it was actually two nights -- we had added on a second night after the initial reservation.

Lissa quickly found this information, and remembered it when I finally arrived very late that night at the hotel. Her greeting was friendly and professional -- as soon as I identified myself, she let me know she was the person to whom I had spoken on the phone, and she expressed empathy for the long day of travel delays. (A small thing, perhaps, but it really makes a difference to a tired traveler.) She also told me just to come down to the desk in the morning and they would work out having the "second" reservation applied to my room without necessitating a move.

When I came down the next morning, the only downside was a non-uniformed woman working at the front desk computer. I explained about the reservation consolidation and she *rolled her eyes*(!), made some sort of snorting noise and said "I don't think so," and went back to what she was doing. It was appallingly rude. Luckily a woman standing next to her (who was in the "uniform" of other clerks) quickly said, "Yes, Miss ____, I took care of the reservation this morning and you are all set!" I said the other woman had been very rude; the competent clerk apologized and asked if she could take care of breakfast. I had already eaten, but I appreciated the offer to make things right. Note to management, though: the older woman who works the computer and is not dressed like the clerks should not have contact with guests.

Kudos on the excellent night clerk and morning clerk. I typically book directly through the hotel, although in this instance I used Hotwire on a whim -- and I am pleased to say that I have been treated cordially no matter the booking source (as should be the case in a competently managed hotel.)

P.S. -- The only oddity: since the elevator is near the front door, I realized many guests do not realize there is a small restaurant in the back of the lobby. Rooms have a large menu for a restaurant nextdoor, but no info on in-house dining, which is too bad because it is in a very cute space!

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jengaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Property: Hotel Indigo Chicago Downtown Gold Coast
Address: 1244 N Dearborn Pkwy, Chicago, IL 60610-5197 (Formerly Claridge Hotel)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#32 Spa Hotel in Chicago
#99 Business Hotel in Chicago
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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