Clean throughout. Nice bar/lounge. I enjoyed the free cocktail during the happy hour. Lavender Mule was the bomb! Friendly staff. Arrival and departure was very simple. Valet service top notch. Will stay here again. More
- Free Wifi
I have nothing but good things to say about my whole virgin hotel experience. I recently got married at the Virgin and booked a night at he penthouse suite. The whole process was smooth and assuring and the aesthetics and decors of the hotel is unbeatable, so quirky yet user friendly. There are just so many delightful moments from the fully stocked fridge and min bar (with reasonable price), friendly staff, clean room, time projector on the night stand and the intuitive phone setting. The suite is gorgeous and spacious. We had friends over for the after party and had a blast! I can’t recommend enough of this unique hotel in downtown Chicago. Give it a try and you won’t be disappointed. And for those looking for wedding venues and advices, don’t look further, pick Virgin and our coordinator Lucas is awesome! Thank you Virgin team for a memorable Big Day!
Hey Ruizhi, thanks for the awesome review, happy to hear you had a wonderful wedding and the whole experience was great. Glad you celebrated in one of our rockstar suites. Isn't Lucas the best? We hope to have you stay with us or have a party with us again soon! Cheers, Brian Adams, Director of Experience
Virgin was super close to everything and the staff was very accommodating. On one night of my stay, the front desk had called to let me know that they noticed my DND was on the whole day and asked if I needed anything. When I asked for extra supplies, they expediently brought it to my room. On a different day, my husband and I had bought a pizza and was bringing it back to our room to enjoy. The guy at the front desk saw and asked if we needed any plates and utensils. He was so thoughtful knowing that eating deep dish pizza on paper plates and plastic utensils would not be ideal. I would definitely book again!
Hey hollyy534, you're making us blush, thanks for the awesome review. Happy to hear you and your husband enjoyed your chambers and our front desk team, they really are the best. We hope to have you both back again soon, cheers! Brian Adams, Director of Experience
It's just a different experience when you book at a Virgin Hotel or Airlines. (In a good way). Dinner was fantastic at the hotel, and the staff and tech was brilliant. I am not sure if it would be kid friendly, (didn't see any families while we were there) but great for solo, business or couples for sure.
Hi Wes, thanks for the great review, happy to hear you enjoyed your stay with us. Glad you were able to try dinner on the second floor and test out our tech-y features. We hope to have you back again soon, cheers! Brian Adams, Director of Experience
Black of unprofessional front desk help limited communication with management no professional presentation of the staff no name tags to identify staff. Staff was not helpful in resolving my issues nor was management willing to provide additional assistance.
Hi D3472EWadamh, we sincerely apologize for your frustrating experience and have addressed your comments with our front desk team. I have sent you a direct message to see how we can make this up to you. Cheers! Brian Adams, Director of Experience
We had a corner room on the 22nd floor that had great views of the city. The hotel was very clean and the desk staff was extremely friendly. The room is very cute and modern. There is a cocktail lounge and restaurant in the hotel so you don't have to travel far to enjoy a drink or get some food.
Hi Laurie, thanks for the awesome review, happy to hear you enjoyed your chambers. We hope to see you at Social Hour again soon, cheers! Brian Adams, Director of Experience