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All reviewsgreat locationhardwood floorstrader joesfloor loungerush streetmag milefourth floorthe magnificent milemodern roomschicago downtownblock from michigan avenueself parkingwithin walking distancefront desk staffwould stay here againindoor poolshower head
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Reviewed 8 November 2017

I enjoyed the AC for the 1st time and liked the price, location as well as friendly service.
as a frequent Business traveler as well as Platinum Marriott member its nice to stay in an unfamiliar property and have a good experience

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
1  Thank matthewArbogast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 9 November 2017

Thank you for your review and choosing the AC Hotel Downtown Chicago for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

The hotel has modern style and accessible to most destinations listed in your bucket list. Free wifi and bottled water is also a bonus in this hotel. Comfortable bed and everything are good as new. In addition to everything, you may want your hotel to have good service which me and my Ms. universe girlfriend experienced. We just want to name out krizzia, Chelsea, hercel and patnizia from front desk and Lyza as a server for breakfast buffet delivered a very satisfying service during our stay.

Stayed: November 2017, travelled as a couple
1  Thank John Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 9 November 2017

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Excellent service from all of the AC HOTEL staff, particularly Delano who went the extra mile to accommodate our requests. FANTASTIC location, Modern, clean, comfortable rooms. We will definitely be back!!

Room Tip: Deluxe room has a sofa bed which allows you to spread out and makes the room very comfortable and spacious. Worth it to pay a little extra.
Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
1  Thank HNLDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 9 November 2017

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Their team is very unprofessional. Hotel staff made rude statements to my family member. Night staff told us that our stay would be discounted due to all the inconvenience but we were charge over 700 for a one night stay. I am disappointed by this Marriott property.

Stayed: November 2017, travelled with family
Thank LovelyLocs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Front Desk Supervisor at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 8 November 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Chicago Downtown.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting the needs your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chicago.


Sincerely,

Front Desk Supervisor
AC Hotel Downtown Chicago
johnettsmith@achotelchicago.com
3129816600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile

The hotel was in a great location and very modern. The staff were friendly. I was juggling between a 3-4 rating as the positives were the location and the modern updated feel of the room. There was a Trader Joe’s around the corner for snacks and lots of fantastic coffee shops. The negatives were our room was not cleaned properly over a 3 night stay. Glasses were left dirty and shampoo/conditioner not replenished. Also as a platinum rewards there was no breakfast just a $10 voucher for use over 3 days. The air conditioner was noisy which is common staying at Marriotts. Overall though the hotel was good. Location location location!

Stayed: September 2017, travelled with family
Thank peathatsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 9 November 2017

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay. All matters would be addressed directly with the appropriate team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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